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Used 888-234-3171 Email Dealer
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Reviews

Average Ratings

4.6
Average based on 279 reviews
  • Excellent coffee and freshly baked warm cookies

    Excellent coffee and freshly baked warm cookies were offered to me during my wait for tires to be put on! They were delicious and everyone is alwa...

    Dealer Response

    Thank you for taking the time to leave a nice review about us on Cars.com. I'm glad everything went well and you're making yourself feel at home! ...


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    Excellent coffee and freshly baked warm cookies were offered to me during my wait for tires to be put on! They were delicious and everyone is always warm and courteous and pleasant and professional. Got to visit with Brian Sider whom we have purchased 3 cars from so far and he has always gone above and beyond with customer service for us. A pleasure to work with him.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave a nice review about us on Cars.com. I'm glad everything went well and you're making yourself feel at home! That's what we want.


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  • Completely Satisfied with my new 2017 KIA Sportage

    My new 2017 KIA Sportage is a really great vehicle. The sales consultant Stephen Fogarty and the whole staff at Northtown Kia in Amherst NY was gr...

    Dealer Response

    Susan, We are so glad you had such a positive experience with us, and more importantly, love your new vehicle! We appreciate you taking the time t...


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    My new 2017 KIA Sportage is a really great vehicle. The sales consultant Stephen Fogarty and the whole staff at Northtown Kia in Amherst NY was great too. I received top notch customer service and a great price too. But most of all I am very impressed with the smooth ride quality of my new vehicle. Also it has a very powerful robust engine which gives great acceleration and fuel economy as well. Being all wheel drive I feel very comfortable knowing I will not have any trouble driving through the snow and ice in the future winters in Buffalo. All in all I believe purchasing my new 2017 KIA Sportage AWD was one of the best decisions I've ever made. I highly recommend this vehicle, this Dealership, and this sales Consultant Stephen Fogarty to anyone in the market for a new vehicle. Thank you for all of your help!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Susan, We are so glad you had such a positive experience with us, and more importantly, love your new vehicle! We appreciate you taking the time to write a review. We look forward to seeing you in our service drive!


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  • Overall good experience

    After visiting other area car dealers, I was pleased with our experience at Northtown Kia. Would return to a Northtown dealer to purchase another ...

    Dealer Response

    Cindy, We're so happy you had such a positive experience with us! Enjoy your new vehicle. We look forward to seeing you in our service drive!


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    After visiting other area car dealers, I was pleased with our experience at Northtown Kia. Would return to a Northtown dealer to purchase another car.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Cindy, We're so happy you had such a positive experience with us! Enjoy your new vehicle. We look forward to seeing you in our service drive!


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  • Great place to buy my office

    First time I ever bought a car I. One day . D Sales man was charming . The facility was very new and clean . I continue to be a northtown support...

    Dealer Response

    Ramona, Thank you for posting a review. We are so pleased you're satisfied with all of you customer service!


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    First time I ever bought a car I. One day . D Sales man was charming . The facility was very new and clean . I continue to be a northtown supporter and a very satisfied customer .

    Shopped for a new car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Ramona, Thank you for posting a review. We are so pleased you're satisfied with all of you customer service!


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  • My experience was great

    My experience was great. I dropped in to check the availability for an oil change and they took me right away!! The employees were friendly and he...


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    My experience was great. I dropped in to check the availability for an oil change and they took me right away!! The employees were friendly and helpful with all the questions I asked.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Schedule was prompt, finished ahead of schedule

    Schedule was prompt, finished ahead of schedule, all your staff were very friendly. Great job.


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    Schedule was prompt, finished ahead of schedule, all your staff were very friendly. Great job.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • hey went above and beyond the call of duty

    They went above and beyond the call of duty in helping me out when they discovered a defective part that made my car not safe to drive. It was all...


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    They went above and beyond the call of duty in helping me out when they discovered a defective part that made my car not safe to drive. It was all last minute and they got me a loner car and amazingly I got to my event (6 hours away) in time.

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • I was very happy when I came in

    I was very happy when I came in that not only did they estimate the amount of time to complete the work accurately, but they also noticed my inspe...


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    I was very happy when I came in that not only did they estimate the amount of time to complete the work accurately, but they also noticed my inspection would need to be done this month and asked if they wanted me to also take care of it while i was there. That was great!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • I was contacted by phone at 12:30 that my car was

    I was contacted by phone at 12:30 that my car was finished and I arrived at the dealer at 1:10 and spoke to Lisa who told me my paperwork was not ...


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    I was contacted by phone at 12:30 that my car was finished and I arrived at the dealer at 1:10 and spoke to Lisa who told me my paperwork was not completed and it should be done by 1:30. At 1:45 I went to the desk and was told the car had been done at 12:30 and the paperwork was also done. Lisa gave me the wrong information and I was detained in the waiting room for 35 minutes when my car had been done all along. If I had not come up to the counter to inquire I could have sat their all day. Also I was in a waiting room with some who had a chronic cough and the only program on TV was an infomercial.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • I call my experience NO SERVICE!

    I had a 10:30 AM appointment for an oil change and check for leaks. I called at 1:30 PM, the girl said she had to check.After about 5min. Some tec...


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    I had a 10:30 AM appointment for an oil change and check for leaks. I called at 1:30 PM, the girl said she had to check.After about 5min. Some tech said they were just working on it. Further, 10:30 appt. is only the drop off time. When I questioned this he said he was not in charge of scheduling. This may be true, but I am also in charge of where I go for service. As it was I did not get my car until 4:30 PM, which means my whole day was shot. While I don't expect 10min oil change I think anything over 30 min. start after my appointment is totally unacceptable. I call my experience NO SERVICE!

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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