Reviews

3.7 out of 5 3.7
131 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 7, 2018

    We had a great experience today with a salesperson at Spurr, Tammy Nenni. She was highly knowledgeable about the vehicle we were interested in, and managed... her time quickly and efficiently while dealing with other interested customers as well. Tammy worked hard to get us the best deal!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your response to Tammy's outstanding service! Please let us know if there is anything else we can do for you; we are more t...han happy to help!

  • 1.0 out of 5
    March 4, 2018

    I called to set up an appointment to test drive a 2014 silverado the salesman johnathan called and confirmed 3 times i drove from grand island to Brockport... to test drive a car they sold that morning before the confirmation calls terrible experiece and they did gain my interest in something just to say they will knock off $500 then added a $1500 service loan fee for credit application

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Tim, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Here at Spurr Chevr...olet Buick GMC, we are always looking for ways to improve and we appreciate your input. If you would be willing, we would like to have you contact our manager at (585) 391-6515 to discuss how we can turn your experience around.

  • 5.0 out of 5
    October 7, 2017

    computer was reset, work was completed as requested

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donald, thank you for sharing your positive experience! We're glad we could help! Please don't hesitate to reach out if there's anything additional we... can do for you.

  • 5.0 out of 5
    June 30, 2017

    Over all it was a good experience, good service. very busy Place

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rudi, your wonderful feedback and rating mean a lot to us. If you're ever in need of more help, please let us know!

  • 5.0 out of 5
    February 28, 2017

    Mark Thomasino the service manager at the Subaru dealer was excellent to work with. We went to Spurr to have a service issue resolved that another dealer... out out the East side was just absolutely giving us the parts shuffle with... The 2017 WRX had a service engine light on since Dec. 29 and the other dealer had the car several times and never fixedid the car! Mark and his team at Spurr took the car in and worked very hard to fix the car! He got us a loaner while they had the vehicle and did not return it to us until the vehicle was 100% correctly fixed and detailed... Thank You so much Mark for your customer dedication and more importantly your honesty during this process! I highly recommend Spurr Subaru for all your service needs and future purchases they may not be the big time dealer on the East side but let me tell you they blow them out of the water on service and customer care! Spurr is a great group of people who truly care about their customers and the technicians are second to none these guys and gals work hard to earn your business and even harder to keep it!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Kevin, thank you for leaving this detailed feedback about your experience with Spurr Chevrolet Buick GMC. We always love to receive great feedback.

  • 1.0 out of 5
    December 31, 2016

    I was out looking for a lease and was told by 2 different sales reps I would not be able to qualify, they did not even ask what I did for work or anything... about my credit. I am 23 and make a decent living, I ended up going to dodge and leasing a Dodge ram for a reasonable price.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We are very sorry to hear about your experience. Please know it is never the goal of our sales team to offend anyone. We believe our positive reviews... are evidence of this fact.

  • 5.0 out of 5
    July 29, 2015

    Jeff was the mechanic that did the work on my truck. He was courteous, thorough, and took the time to explain everything that was done. Everything you... would expect from a service center.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 27, 2015

    I have had a good experience every time I have been there.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 17, 2015

    great people in sales and service , very personable and fun , that's how I like it and how it should be .

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 16, 2015

    Staff was friendly did not feel pressured they showed us options in buying car but decision was ultimately our's. will definitely go back when we shop... for our next vehicle

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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