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Reviews

Average Ratings

4.8
14 lifetime reviews.
  • Amazing Serivce and professionalism

    The employees at the Acura dealership in Rochester, NY were one of the primary reasons why I chose to purchase my new car there. In both the sales...


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    The employees at the Acura dealership in Rochester, NY were one of the primary reasons why I chose to purchase my new car there. In both the sales and service department the men and women working in that dealership demonstrated true professionalism. I will strongly recommend others to not only choose Acura but the Garber of Rochester, NY.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • seventh car in twelve years!!

    just stopped in to look at new accord; found the right one on the lot; got fair price for tradein; no hassle, no demands, drove out two days later...

    Dealer Response

    Thank you for choosing Garber Honda for your recent vehicle purchase. We hope you love your new Accord. We thank you for your business and for sha...


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    just stopped in to look at new accord; found the right one on the lot; got fair price for tradein; no hassle, no demands, drove out two days later with new car and full tank of gas; TIM DEIR is one of their best salespersons; good personality, great knowledge of the vehicles, friendly to deal with; would purchase another vehicle from him; oh wait, already purchased vehicles from him and from the dealership!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Garber Honda for your recent vehicle purchase. We hope you love your new Accord. We thank you for your business and for sharing your experience! Kevin I Parker, General Manager/Managing Partner


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  • Great Experience buying used!

    I went to Garber to look at a used RDX, drove 2 different ones, looked at a new one as well. I finally decided on the one I wanted, the original ...

    Dealer Response

    Thank you for choosing Acura of Rochester for your recent vehicle purchase. We appreciate your business. I am glad to hear you enjoyed working Ric...


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    I went to Garber to look at a used RDX, drove 2 different ones, looked at a new one as well. I finally decided on the one I wanted, the original one I came to look at and the process was smooth and efficient without pressure. Our salesman Rick was a true gentleman. I would recommend him without hesitation.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Acura of Rochester for your recent vehicle purchase. We appreciate your business. I am glad to hear you enjoyed working Rick and that the entire process went very smooth. Thanks again! Kevin I Parker, General Manager/Managing Partner


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  • Happy buyer

    I was "just looking" and not really planning on buying this time out. My interactions with all the people that I met at the dealership lead me to ...

    Dealer Response

    Thank you for choosing Acura of Rochester for your recent vehicle purchase. We are happy to hear you enjoyed working with your salesperson during ...


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    I was "just looking" and not really planning on buying this time out. My interactions with all the people that I met at the dealership lead me to purchase a used Acura that day. My salesman was pleasant, knowledgeable, helpful and not aggressive. I was allowed to take the car for a spin by myself and many of my questions were anticipated and followed up with photos or documentation. My salesman spent 2 hours going over all the technology etc... and I feel I could call him with any questions or concerns.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for choosing Acura of Rochester for your recent vehicle purchase. We are happy to hear you enjoyed working with your salesperson during the process. It is definitely nice to take the car out for a spin yourself! Kevin I Parker, General Manager/Managing Partner


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  • *addendum* The technician went ABOVE and beyond!

    Our technician was Alvin! It was really nice to have excellent customer service!

    Dealer Response

    Thank you for your praise towards technician Alvin. I am glad you enjoyed working with him. Thank you for choosing Acura of Rochester to service y...


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    Our technician was Alvin! It was really nice to have excellent customer service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your praise towards technician Alvin. I am glad you enjoyed working with him. Thank you for choosing Acura of Rochester to service your vehicle. We appreciate your business. Kevin I. Parker Managing Partner Acura of Rochester


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  • The Tech went ABOVE and Beyond!

    My husband brought our car here for service due to the check engine light being on for the second time in one month. When we picked up our vehicle...

    Dealer Response

    Thank you so much for sharing your recent service experience at Acura of Rochester. It is great to hear stories where things go wrong and our empl...


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    My husband brought our car here for service due to the check engine light being on for the second time in one month. When we picked up our vehicle at 6:55 p.m., we heard a noise in the left front wheel. We immediately turned around and asked for the technician to look at the noise. Although it was well after closing time, approximately 7: 10 p.m., the technician gladly offered to check out the Issue and fixed It.We truly appreciate the service and the technician going above and beyond his responsibility.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for sharing your recent service experience at Acura of Rochester. It is great to hear stories where things go wrong and our employees step up and help out our customers. I am very proud to hear that our Acura Technician stayed and fixed the issue in your vehicle. Thank you for choosing Acura of Rochester to service your vehicle....We appreciate your business. Kevin I. Parker Managing Partner Acura of Rochester


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  • Arrogant.

    Arrogant. Treat you as if they were doing you a favor. Attitude and culture more of used car salesmen than a new car dealership.

    Dealer Response

    I am very sorry to hear about your recent experience with our store. This is in no way how we want conduct our business. We look to provide a prof...


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    Arrogant. Treat you as if they were doing you a favor. Attitude and culture more of used car salesmen than a new car dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I am very sorry to hear about your recent experience with our store. This is in no way how we want conduct our business. We look to provide a professional and respectful atmosphere in which our clients enjoy their experience. I would like the opportunity to personally discuss the situation with you in hopes of rectifying our relationship with you or, at the least, to make sure that this does not happen again. Please reach out to me directly by phone or email at 585-385-5544 x 1255 or pemerson@garberroc.com. Sincerely, Paul Emerson General Manager Acura of Rochester


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  • Pray you never need body work or paint [FOLLOW UP]

    I want to follow up regarding the body work / paint issues I had with Garber. Garber did eventually make it right, and the paint looks good. The p...


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    I want to follow up regarding the body work / paint issues I had with Garber. Garber did eventually make it right, and the paint looks good. The process, obviously, was was painful, but eventually the situation was resolved satisfactorily. I understand they made some changes in their body shop to improve things. Garber did say they would do their best to make it up to me, and so this week I asked for a discount on an additional accessory and they did.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Pray you never need body work or paint

    I've had a horrible experience with Garber Acura's service department and body shop. I've had to take my 2013 RDX (purchased in March 2013) back f...


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    I've had a horrible experience with Garber Acura's service department and body shop. I've had to take my 2013 RDX (purchased in March 2013) back four times (so far) to get a door ding on the fender fixed.The body work quality has been very, very poor. I'm surprised Garber would even try to deliver a car back to a customer with such poor paint work done ... cloudy clear coat finish, blemishes under the clear coat, dust or some type of imperfections in the paint, extra scratches from sanding on adjacent parts of the car like a door and mirror and chrome trim ... the list goes on. I also took delivery of the car with a scratch on the fender. The first attempt at a repair was poorly executed, and looked like someone took sandpaper to the bumper. They ended up replacing the whole bumper with a new one . This was a satisfactory outcome, although I'm a little annoyed that they originally tried to give me back the car in the condition it was. Iv'e tried to be patient, but I'm at my wits end. I've emailed the GM. Hopefully they can make it right. Either way it looks like I'll end up with a new car with a fender that has been sanded and repainted twice (so far), a mirror that needed repainting that wasn't damaged when I dropped the car off, and a door that had to have part of it buffed out and blended. Very frustrating and not what I expect from a luxury car brand dealership.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Used Car buying experience (FOLLOW-UP)

    As I cannot edit my original review of my buying experience of the 2008 Lexus ES350, I would like to write another review as Garber has gone out o...

    Dealer Response

    Thank you for reposting Dale! We are so glad that you are happy with the end result of the transaction. Please do not hesitate to reach out to Kev...


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    As I cannot edit my original review of my buying experience of the 2008 Lexus ES350, I would like to write another review as Garber has gone out of their way to make it right. As written in my original review I had my car cleaned 3 separate times by my own detailer and then Garber took the car and gave me a loaner while they then attempted to eliminate the odor. While Garber is in no way responsible for the odor problem I had and they did everything in their power to eliminate it, the odor was just too deeply saturated from the previous owner(s) to completely get rid of it. Once it was determined that there was no other recourse, Garber including the Rochester GM (Kevin P), the Acura Manager (Paul E) and Paul my salesman, made me an offer to credit me back the Lexus at Full purchase price and I was able to pick out another car. I could not be happier with the new BMW 328i that I found on their lot. It is very rare these days to find this kind of customer service and personal attention to the issues I had. I honestly feel that no other dealer would have gone the extra mile and treated me with so much respect and concern. They were under no obligation to do the right thing for me and it seemed all they wanted was to make the customer happy. It is this type of service that will insure that I will look at Garber first the next time I'm shopping for a car. THANKS!!!!!

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for reposting Dale! We are so glad that you are happy with the end result of the transaction. Please do not hesitate to reach out to Kevin, Paul or Paul if you need anything in the future.


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