Reviews

Average Ratings

4.1
208 lifetime reviews.
  • I love my new Buick Encore!!

    Bought my Encore from Moe Almasari! I couldn't ask for a better salesmen. He knew the product answered all my questions and even paired my phone. ...


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    Bought my Encore from Moe Almasari! I couldn't ask for a better salesmen. He knew the product answered all my questions and even paired my phone. Sales Manager Cody Bakr got me a Buick that fit my budget and I can now enjoy luxury! I'm going to be sending all my friends to you guys!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • A comedy of errors

    Arrived for my 10 AM appointment to have four tires replaced and alignment; was told about 1.5 hours for that and about 1 hour for their inspecti...

    Dealer Response

    Thank you for taking the time to share your recent experience at Rizza Cadillac Buick GMC. We want each customer to be completely satisfied upon v...


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    Arrived for my 10 AM appointment to have four tires replaced and alignment; was told about 1.5 hours for that and about 1 hour for their inspection where they go over the car. 5 hours and 13 minutes later they were done. They were supposed to price match to any lower priced retailer's price. Did a little shopping around and found two retailers that had cheaper tires for same tire. Brought in the ad on my cell phone. The service lady looked at it then wrote some things down and told me they would honor the price. About an hour later she said that the tires I wanted were the wrong tires for car. The original price quote can be read on the invoice. The tires that I ordered were not the wrong ones but the price was not matched which I discovered later. When the car was ready, it was not washed, the tires looked scuffed up and dirty. The person that showed me the car told me that the cashier had left and we had to go to another building to find one. He handed the bill over to the cashier and started to leave. I stopped him and asked if the inspection revealed any problems. He did a quick glance at the bill and said no and handed the bill back to cashier. I paid the bill and left. later I discovered that the tires were written down as the wrong tires but they claimed they were the right ones. I asked about price on the phone and the original service person said we could not honor a cell phone picture. News to me since that is what she used when I first came in. She also had a computer to look up the competitor's price. When I returned two days later with print outs she did correct the price but based on that day's price, not the day that I came in when the competitor's price was less. She then admitted making a typo on worksheet but showed me another line written in a code showing that the new tires were the correct ones. But she didn't use my print outs. To my amusement she took a picture of the price from her computer screen with her cell phone and used that!!!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your recent experience at Rizza Cadillac Buick GMC. We want each customer to be completely satisfied upon visiting us, and the impression that you received from our dealership is unacceptable. We would sincerely appreciate the opportunity to amend the situation, so please don't hesitate to contact me directly. Sincerely, Josh Jansky- Business Development Manager- jjansky@rizza.com


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  • 17 XT5

    Originally we went in to see a used 08 Malibu. As soon as we get there we find out that somebody jus started signing the paper. We were upset, but...

    Dealer Response

    Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It is reassuring to know Jay and Mia provided ...


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    Originally we went in to see a used 08 Malibu. As soon as we get there we find out that somebody jus started signing the paper. We were upset, but we understood. Then we started having a very causal conversation with Jay and Mia. They were so kind and hilarious lol. But more importantly they weren't pressuring; Which is hard to find in a dealer! All in all we found ourselves eyeing an XT5 and took it for a spin. And wound up getting an exceptional deal! We got there at 5:15 and was pulling out of the lot at 9:24. They were quick and consistently asked if we needed any refreshments while being there. Highly recommended!! Written by their son that was with them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It is reassuring to know Jay and Mia provided you and your parents with a hassle-free and great shopping experience. Rizza Cadillac Buick GMC's primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I'm happy to hear you and your parents left our dealership feeling confident about your purchase. Don't hesitate to call or stop in should you have any questions. All best, Josh Jansky- Business Development Manager- jjansky@rizza.com


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  • QUICK AND PAINLESS!!!

    I bought a car from Steve, he was the best salesman I ever dealt with. And his boss Mr. Casino should be called the Miracle man! He got me finance...

    Dealer Response

    Linda, thank you for taking your time to share your feedback with us! I am pleased to hear about your great experience at Rizza Cadillac Buick GMC...


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    I bought a car from Steve, he was the best salesman I ever dealt with. And his boss Mr. Casino should be called the Miracle man! He got me financed when everyone else said no. Please go see these two if you want a great experience!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, thank you for taking your time to share your feedback with us! I am pleased to hear about your great experience at Rizza Cadillac Buick GMC! We hope you enjoy your new car and I'll be certain to share your compliments with Steve and the rest of the staff. Warm regards, Josh Jansky- Business Development Manager- jjansky@rizza.com


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  • Wonderful Sales Service by Jay & Marco

    We just but a 2017 XT5 from Jay and Marco. Extremely informative sales team who truly cared and were attentive to our buying needs. Very fair pr...

    Dealer Response

    Thank you for writing about your visit with us, and congratulations on your new 2017 XT5! Jay and Marco are the assets to Rizza Cadillac Buick GM...


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    We just but a 2017 XT5 from Jay and Marco. Extremely informative sales team who truly cared and were attentive to our buying needs. Very fair pricing on both new vehicle and trade-in. Thanks to the folks at Rizza

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for writing about your visit with us, and congratulations on your new 2017 XT5! Jay and Marco are the assets to Rizza Cadillac Buick GMC, and it is encouraging to hear they impressed you by delivering our trademark service. We hope you enjoy your new vehicle and we look forward to working with you again! Warm regards, Josh Jansky- Business Development Manager- jjansky@rizza.com


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  • Great place of business

    What a great place and service. Do your self a favor and ask for Steve in sales. He's a class act beginning to end of the transaction. Nick was an...

    Dealer Response

    John, thanks for the great review! I am pleased to hear that everything went well for you. Please come visit us if you need anything else, be it s...


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    What a great place and service. Do your self a favor and ask for Steve in sales. He's a class act beginning to end of the transaction. Nick was an awesome manager that made me feel at ease with a no pressure approach. Mike in finance knew his stuff and got me what I asked for. Keep up the great work fellas.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    John, thanks for the great review! I am pleased to hear that everything went well for you. Please come visit us if you need anything else, be it service or sales. Best, Josh Jansky- Business Development Manager- jjansky@rizza.com


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  • mr and mrs gt

    josh jansky was very gave us the best answers on our deal over the internet

    Dealer Response

    Thank you for this review! It was such a pleasure working with you, and I hope you'll come see us again in the future whether it's for servicing o...


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    josh jansky was very gave us the best answers on our deal over the internet

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for this review! It was such a pleasure working with you, and I hope you'll come see us again in the future whether it's for servicing or another new car. If you have any questions about your new vehicle, please don't hesitate to contact us. Best, Josh Jansky- Business Development Manager- jjansky@rizza.com


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  • New feel to the place

    Saw the car in cars.com, called in and they had a salesperson call me from the car I was looking at. Very cool so I took the time to look, bought ...

    Dealer Response

    Thank you for sharing your experience with us. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you...


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    Saw the car in cars.com, called in and they had a salesperson call me from the car I was looking at. Very cool so I took the time to look, bought it. Great pictures and good job Mark Hoover.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your experience with us. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. We will share your comments with Mark and if there is anything more that we can do please come back and see us again. Take care! Best regards, Josh Jansky- Business Development Manager- jjansky@rizza.com


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  • Used Car Sales

    Although we did not buy the car, our salesman, Gabe Ibarra,was friendly, helpful and attentive. Was not made to feel pressured. Allowed us to take...

    Dealer Response

    Thank you so much for taking the time to leave this wonderful review. We're glad to hear that Gabe has been friendly, helpful and attentive during...


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    Although we did not buy the car, our salesman, Gabe Ibarra,was friendly, helpful and attentive. Was not made to feel pressured. Allowed us to take the car out for an extended drive and evaluation. Looks like RizzaCars really has made a major change.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to leave this wonderful review. We're glad to hear that Gabe has been friendly, helpful and attentive during your visit. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Best regards, Josh Jansky- Business Development Manager- jjansky@rizza.com


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  • cascada happy

    driving my new cascada jerry doig was wonderful wwould have all customers ask for him

    Dealer Response

    Thanks for the great rating. I am pleased to hear that everything went well for you. Josh Jansky- Business Development Manager- jjansky@rizza.com


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    driving my new cascada jerry doig was wonderful wwould have all customers ask for him

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
    Dealer Response

    Thanks for the great rating. I am pleased to hear that everything went well for you. Josh Jansky- Business Development Manager- jjansky@rizza.com


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