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Reviews

Average Ratings

4.8
82 lifetime reviews.
  • Great Service - Highly Recommend

    Sal was wonderful to work with. Very attentive and responsive to our needs and requests. Was not overbearing but friendly and accommodating and qu...

    Dealer Response

    Hi Marniebu, We are glad that you had a great experience in our Chevy Dealership and in particular with Sal. Hope you enjoy your new vehicle a...


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    Sal was wonderful to work with. Very attentive and responsive to our needs and requests. Was not overbearing but friendly and accommodating and quickly responded to phone calls and requests. We did not end up buying a vehicle from this location as we had changed our mind on what car we wanted to buy and they did not have that particular car in stock. As we told Sal, if they did have that car in stock with the mileage we were looking for, we definitely would have purchased it from him! A pleasure to work with and when we need to purchase another vehicle, we will definitely make Doan one of our first visits.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hi Marniebu, We are glad that you had a great experience in our Chevy Dealership and in particular with Sal. Hope you enjoy your new vehicle and make sure you check out our service department.


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  • Purchased a 2015 200 limited

    Worked with Todd at the tent event. He took us around for well over an hour. Todd made sure we saw every vehicle in our price range along with the...

    Dealer Response

    We are delighted to read about your experience with Todd. Thank you so much for visiting us at the Tent Event and for letting us know. Enjoy your ...


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    Worked with Todd at the tent event. He took us around for well over an hour. Todd made sure we saw every vehicle in our price range along with the miles we were looking for. We never felt pressured into anything. Great experience with Todd and should he be there when we need to make another purchase I will definitely look him up.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are delighted to read about your experience with Todd. Thank you so much for visiting us at the Tent Event and for letting us know. Enjoy your new ride!


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  • My check engine light came on

    Kevin is an absolute pleasure to deal with. He makes getting service done which can be tedious and frustrating a lost less bothersome. Unlike some...

    Dealer Response

    Hi Bill, Thanks for letting us know about your service/repair experience at Doan Chevy! Great job, Kevin. Life has enough stressors - vehicle main...


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    Kevin is an absolute pleasure to deal with. He makes getting service done which can be tedious and frustrating a lost less bothersome. Unlike some places I have been he calls when he says he will, he keeps you updated and is very attentive to the customer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Bill, Thanks for letting us know about your service/repair experience at Doan Chevy! Great job, Kevin. Life has enough stressors - vehicle maintenance shouldn't be one of them.


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  • Very unhappy!

    We purchased a brand new 2500 chevy Silverado with a plowing package. Plowed our personal driveway ONCE and the 4- wheel drive went on it. Service...

    Dealer Response

    The team here at Doan Chevy would like to speak further with you regarding this incident. As one of Rochester, NY's most respected Chevrolet servi...


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    We purchased a brand new 2500 chevy Silverado with a plowing package. Plowed our personal driveway ONCE and the 4- wheel drive went on it. Service department called and said it was ice adhered to the transfer case and everything was fixed. We went to pick up the truck and it still had no 4-wheel drive. The service department then said that it was our fault the 4 wheel drive went from plowing. Very unsatisfied. This truck is not cheap and it's unacceptable to be having this kind of a problem. We will never be purchasing or recommending Doan for anything again.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    The team here at Doan Chevy would like to speak further with you regarding this incident. As one of Rochester, NY's most respected Chevrolet service departments the last thing we want is an unhappy customer. Our Service Director, Wayne has been briefed about your review and is expecting your call 585-352-1192 x3216.


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  • Bad customer service

    Stopped here to look at a car, was in a tricky predicament, but loved a particular used car they had in the lot. Sales man walks me out to the ...

    Dealer Response

    Hi Mike, We are saddened to hear about how you were treated at our Dealership. We work hard every day to provide our customers with an incredible ...


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    Stopped here to look at a car, was in a tricky predicament, but loved a particular used car they had in the lot. Sales man walks me out to the car, asks about my situation and flat out says "Ya there's no way that'll happen. I then asked if the price of the car was negotiable. He said no way since it was already the cheapest one I'd find at any dealership. Ironic because I found the exact same car for almost 3000 dollars less the next day... At another dealership. The only difference was the one I had found the next day had 10 thousand more miles (big deal). Not a great experience and I have no reason to ever return here

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hi Mike, We are saddened to hear about how you were treated at our Dealership. We work hard every day to provide our customers with an incredible experience. Please give our GM a call to discuss this further at 585-352-3434 ext 3252.


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  • Totally Satisfied Customer!

    Excellent sales and service! Doan Chevy goes out of their way to make sure the customer is satisfied. I will definitely purchase my next vehicle f...

    Dealer Response

    Thank you Lauren!


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    Excellent sales and service! Doan Chevy goes out of their way to make sure the customer is satisfied. I will definitely purchase my next vehicle from Doan Chevy!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Lauren!


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  • Phenomenal service. Highly recommend.

    Andy Guarino, our salesperson, is fantastic and has helped us after the sale as well!

    Dealer Response

    Hi Jennae and Bill.. Thank you so much.. We are glad to help!


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    Andy Guarino, our salesperson, is fantastic and has helped us after the sale as well!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jennae and Bill.. Thank you so much.. We are glad to help!


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  • good deal on volt

    The experience was quick and easy, however the sales rep that I work with isn't. But once I spoke with the dealership's manage, it was pretty ins...

    Dealer Response

    Thank you Jin!


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    The experience was quick and easy, however the sales rep that I work with isn't. But once I spoke with the dealership's manage, it was pretty instant process, overall it was a good deal, and I would recommend this dealership to my family and friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Jin!


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  • Grossly overpriced

    Truck was extremely overpriced banking on convenience of dealership size and location.

    Dealer Response

    Hi Jonathan, We do a lot of research when pricing our vehicles. Our marketplace is now worldwide and we sell vehicles throughout the US and we hav...


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    Truck was extremely overpriced banking on convenience of dealership size and location.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jonathan, We do a lot of research when pricing our vehicles. Our marketplace is now worldwide and we sell vehicles throughout the US and we have had customers purchase from us in Europe. We invite you to call our GM to discuss this further, you can reach Scott at 585-352-5500 ext 3252.


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  • Had a problem with a repair

    Had a problem with a repair and they repaired it at no cost to me proving to me that they stand behind their work.


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    Had a problem with a repair and they repaired it at no cost to me proving to me that they stand behind their work.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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