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Reviews

Average Ratings

4.5
Average based on 44 reviews
  • One of the best dealerships around!

    As many of the previous reviews have stated, Mazda of West Ridge is by far one of the best dealerships around, not only for Mazdas, but for buying...

    Dealer Response

    V.Lin Thank you so for the kind words. Judy is amazing and it is what we do here. I like to say we are in the people business and we just happen ...


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    As many of the previous reviews have stated, Mazda of West Ridge is by far one of the best dealerships around, not only for Mazdas, but for buying a car in general! Judy Luksic, I cannot say enough good things about you and your team. You certainly live up to each and every single review posted about you. I was 21 years old at the time of my purchase and the first thing that most dealers think when they see that is that I am not a potential customer and that if I am interested in anything that it will be bottom of the barrel and not worth the time or effort. I knew exactly what car I wanted before I even drove onto the lot, a Mazda6 GT. My fiancé and I were elated when Judy approached us and offered her assistance. Funny story, I was actually set on buying a 2016 Corvette before visiting Mazda. But Judy convinced me to go with a Mazda6, not because of any sales tactic, but because she was a wonderful person in general. I do not use the word sales person to describe her because the entire experience felt like I was purchasing the vehicle from a friend/relative and not a sales person. We had some good laughs, some solid car buying 101, and that's what makes a sale. Anyone can show you a car and pressure you to make the purchase, but not everyone can connect with their customer on such a level that they make a customer for life. And that's exactly what Judy did for my fiancé and I. I would also like to recognize Ed Dolan, the financial services manager, as well. I know some of my requests were not easy and you had to work hard to meet them and I cannot express enough gratitude to thank you as well. TL;DR - Mazda of West Ridge is perhaps one of the best dealerships around. Judy and Ed are genuinely two of the nicest people you will ever meet, and you will be a very happy person if you buy a car from them!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    V.Lin Thank you so for the kind words. Judy is amazing and it is what we do here. I like to say we are in the people business and we just happen to sell cars. Ed has been here for 22 years and I really don't know what we would do without him. It is our staff that makes us stand out and you have just validated that once again. So welcome to the Mazda family and ZOOM ZOOM.


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  • the best experience anyone can ask for

    After dealing with a few dealerships I stopped by Mazda on West ridge road. Needless to say this was the last dealership I needed to see because a...

    Dealer Response

    Dave, Thank you so much! At Mazda of West Ridge we believe we are in the people business and we just happen to sell cars. Judy Luksic is a great...


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    After dealing with a few dealerships I stopped by Mazda on West ridge road. Needless to say this was the last dealership I needed to see because aside from how amazing the vehicles are ..... The staff is incredible. Judy helped me pick out the exact suv I wanted and helped me figure out the best option I could afford with out pressuring me into more. This was the best experience I could have asked for.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Dave, Thank you so much! At Mazda of West Ridge we believe we are in the people business and we just happen to sell cars. Judy Luksic is a great person and she just happens to sell cars. Every customer is a part of our family and we can not thank you enough. Sometimes the big stores just don't see the customer as a person. I hope you love your CX5 and we will be here before, during and after the sale. ZOOM ZOOM G.Gregory Muscato


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  • Outstanding Experience

    Friendly and knowledgeable staff, transparent buying process, and management that is visibly dedicated to serving the customer make West Ridge a s...

    Dealer Response

    Mike D. Thank you for all your faith in us. David Bardeen is a great asset to our team. At Mazda of West ridge it is all about the customer. The ...


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    Friendly and knowledgeable staff, transparent buying process, and management that is visibly dedicated to serving the customer make West Ridge a superior dealership. I was looking for a specific, very rare car configuration that no dealers in the entire state had available. Without me even asking, the management found one at port and ordered it for me. No deposit, no contract, they just did it on a whim. This is what earned my business over the other Mazda dealers in the area. Very satisfying experience.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Mike D. Thank you for all your faith in us. David Bardeen is a great asset to our team. At Mazda of West ridge it is all about the customer. The SGT hatch is an impressive ride and I know you will love it. We can not thank you enough and we will always be happy to help ! ZOOM ZOOM G.Gregory Muscato


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  • Outstanding enjoyable car buying experience!

    We were in the market to purchase a new vehicle after doing our own research we decided to try Mazda first. Boy are we glad we did! This dealershi...

    Dealer Response

    Mike & Faith, Thank you for the kind words. We are always here to help. I remember sitting down with you guys and David. We are a small town deale...


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    We were in the market to purchase a new vehicle after doing our own research we decided to try Mazda first. Boy are we glad we did! This dealership and our sales consultant David Bardeen was outstanding! They are not pushy and made it a fun enjoyable experience! I highly recommend this place. We love are new CX 5 ! AWD.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Mike & Faith, Thank you for the kind words. We are always here to help. I remember sitting down with you guys and David. We are a small town dealership and we believe every customer is like family. We will take care of you before, during and after the sale. I hope that you love the CX5. G.Gregory Muscato


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  • Awesome car buying experience

    Being a 23 year old walking into a car dealership by myself I was very apprehensive. However, Judy Luksic took all the anxiety out of the car buyi...

    Dealer Response

    Julie, Thank you so much and rock on!!! I can not thank you enough for the kind words. Judy is amazing and the whole staff really does care about...


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    Being a 23 year old walking into a car dealership by myself I was very apprehensive. However, Judy Luksic took all the anxiety out of the car buying process. Right off the bat she treated me like a serious customer and was very respectful. She was very knowledgeable and offered great advice. Throughout the negotiation process Judy was very straightforward with me. I feel like I got a great price for the car. Additionally, Ed in finance was a great person to work with. They took car of all the DMV paperwork and phone calls for me. It was a very organized and quick process. From the second I walked in the door to the day I drove off the lot with my brand new CX-3 I had a wonderful experience. I would highly recommend this dealership.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Julie, Thank you so much and rock on!!! I can not thank you enough for the kind words. Judy is amazing and the whole staff really does care about you as family. That is what we do here. The new CX-3 is super cool and I know you will love the ride. If you need anything please stop by and say hello and we will be here for you. G.Gregory Muscato


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  • very nice place

    we were just looking for options of different vehicles for our specific purpose and they were very accommodating and we had no pressure from them....

    Dealer Response

    John and Lisa, Thank you for your kind words! We always say we will be here before, during and after the sale and we stand by it. Please come bac...


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    we were just looking for options of different vehicles for our specific purpose and they were very accommodating and we had no pressure from them.very good dealership

    Shopped for a used car
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    John and Lisa, Thank you for your kind words! We always say we will be here before, during and after the sale and we stand by it. Please come back for a cup of coffee and take your time. If you need our help we will be here for you. Once again thank you for stopping by. G.Gregory Muscato


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  • Awesome!

    To echo many voices on this review page, this dealership is simply first-rate from beginning to end. My old car died and I found a used vehicle at...

    Dealer Response

    CL, Hello and thank you for your glowing review on a no so great start! Alas such is life and it is how a dealership responds after the sale that...


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    To echo many voices on this review page, this dealership is simply first-rate from beginning to end. My old car died and I found a used vehicle at Mazda of West Ridge online. I touched base with Toby, who not only called and talked with me about what I was looking for and what this car had, but also kept in contact over the next 48 hours to have every piece of paperwork ready for my arrival down to the date lines on the signature pages -- all I had to do was sign. Toby and Ed made purchasing, extended warranty, and financing a smooth and easy process. This was all well and good, but the true mark of good service came when the engine light came on the next day, just before I was supposed to take a weekend trip with my new-to-me car. They responded instantly, brought me a loaner (I live almost 50 miles from the dealership) and made the small repair, all without delay or trouble. They stuck by their product and were wonderful to deal with. No question, I'd send any friend or family member to Toby knowing they would be in great hands!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    CL, Hello and thank you for your glowing review on a no so great start! Alas such is life and it is how a dealership responds after the sale that is just as important. We believe in service before, during and after the sale and we prove it everyday. Toby is amazing and we will always be there to help, You are part of the family now. Greg Muscato


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  • Don't buy a car here. You will pay too much

    The salesman was very rude. Try to show me a comparable car that did not have nearly as many features and packages that my car did so he could low...

    Dealer Response

    Dear PlainJane, First of all I would like to say how sorry I am. We take our customer`s words to heart. My name is Greg Muscato and I am the Gen...


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    The salesman was very rude. Try to show me a comparable car that did not have nearly as many features and packages that my car did so he could low ball me on the price. Told me my car was "plain Jane" and tried to charge me tax on the full price of the vehicle rather than the different of the vehicle price and my trade in. Needless to say I will never consider this dealership in the future and I make sure to tell everyone about how awful my experience here was. Luckily I was able to find the car I wanted at a MUCH better price at another Mazda dealership in Rochester

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
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    Dealer Response

    Dear PlainJane, First of all I would like to say how sorry I am. We take our customer`s words to heart. My name is Greg Muscato and I am the General Manager here. I am shocked by the words that you sent in. I would love the opportunity to go over this in more detail. Please look at our surveys from our customers in the past. This never happens in our store. We don't even use the words in your review. I can only imagine that you were somehow deceived or went down a different path. Please call me so I can help my store get better or help you find the errors in your understanding. I need to know the salesman and be3 able to make corrections. Also I need to know more about the deal. Our computers only charge tax on the net. There is no other way. In the end you are still a Mazda owner and I can only wish you the best and hope that somehow you can look passed the misunderstanding. If you would like to come in and sit down and go over things my door is always open. once again thank you for the feed back it is the only way we can get better at our craft.


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  • Best experience ever!

    I had a fantastic experience at Mazda of West Ridge. Before walking into this dealership, I visited a couple others and was treated very poorly. A...

    Dealer Response

    Joe, Thank you for taking the time to brighten our day! I can not thank you enough. This is how we know if what we are doing things right and what...


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    I had a fantastic experience at Mazda of West Ridge. Before walking into this dealership, I visited a couple others and was treated very poorly. As a 24 year old walking into a car dealership, those salespersons treated me like I was nobody. That all changed when I walked into the Mazda of West Ridge dealership here. I worked with Judy Luksic, who was AWESOME! She treated me very well, and didn't focus on how much things cost, but rather told me about the car. She helped me figure out what model would be best for me, and described many of the features. She was easy to talk to, very friendly, and made for a great experience. I would highly recommend her to anyone looking for a new car. Mazda's are top rated cars, and she is a top rated sales person. Just look at half the reviews on the page here, they all say her and this dealership is fantastic and they're not lying! In the end I drove out in a new 2016 Mazda 6 Sport in Meteor Gray. I can't say enough good things about this car. Overall, I'm extremely satisfied with the buying experience and my new car. I highly recommend this dealership and Judy Luksic to anyone! Thank you!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Joe, Thank you for taking the time to brighten our day! I can not thank you enough. This is how we know if what we are doing things right and what things needs some help. Judy is fantastic and she really knows her stuff. At Mazda of West Ridge we do try to give our customers the best car shopping experience. So thank you for the shout out and enjoy the Mazda 6 it is a world class car. ZOOM ZOOM G. Gregory Muscato


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  • Great facility, great people, great cars

    First of all, Mazda is making some of the best looking cars on the road right now. I recommend checking them out if you are in the market. I take ...

    Dealer Response

    Brandon, Thank you for your kind words and yes we are very proud of our customer service before, during and after the sale. I can not thank you e...


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    First of all, Mazda is making some of the best looking cars on the road right now. I recommend checking them out if you are in the market. I take my RX8 to Mazda of West Ridge for service exclusively. They are very knowledgeable and flexible. The waiting area is a nice place to be. They provide free coffee, tea and water. I also brought my mother here when it was time for her to purchase a new vehicle. It was a fun process and the way the car was presented at the end was neat. Overall, very nice people and cars.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Brandon, Thank you for your kind words and yes we are very proud of our customer service before, during and after the sale. I can not thank you enough the you felt comfortable enough to bring in your family to buy a car and service your ride with us. We will keep up the good work and ZOOM ZOOM !!! Warmly, G.Gregory Muscato


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