[{"id":217418,"personPtyId":40173871,"firstName":"Vince","lastName":"Bovenzi","titleText":"Internet Sales Manager","shortBioText":"Prior to becoming a Sales Consultant for Van Bortel Subaru in 2009, Vince owned and operated a telecommunications and marketing company for 9 years. After he graduated from the University of Dayton, he was in commercial lending for 3 years. Vince lives in Ogden, plays keyboard and guitar in a Christian band and likes to work out.","emailTxt":"VBovenzi@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/ec2e36bb-ccaf-4b25-b4f7-bda8b2c6dddb.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":217415,"firstName":"Theresa","lastName":"All","titleText":"Salesperson","shortBioText":"Theresa arrived at Van Bortel Subaru in 1998 to apply for a receptionist position, but Kitty observed her bubbly personality, reviewed her resume, including retail management experience, and hired her on the spot for sales. The youngest of 17 children, Terry grew up in East Rochester and now lives in Penfield with her three children. Being with her kids is the highlight of her day, but when she gets a free moment, she also enjoys reading.","emailTxt":"tall@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/e25a145e-1e0a-4814-948f-1551962a0052.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217476,"firstName":"Gary","lastName":"Rood","titleText":"Service Advisor","shortBioText":"Gary came to Van Bortel Subaru in 2003 with 14 years of Service Advisor experience in the automotive industry and is ASE Certified. He also served 4 years in the Navy. An avid outdoorsman, Gary hunts, fishes, and golfs when he?s not enjoying time with his family.","emailTxt":"grood@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/d8118ae7-a022-43b6-81d3-0d7c717f79fa.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":217058,"personPtyId":40173589,"firstName":"Karl","lastName":"Lindemuth","titleText":"International Sales Manager","shortBioText":"Karl joined the Van Bortel staff in 2003 shortly after he moved to Rochester from his native Washington, DC. His experience with auto sales stems from the years he spent in New York City, where he was a business manager with Saab. He and his family have owned over a dozen Subarus, so he leapt at the chance to work for Van Bortel. Karl lives in Victor, and enjoys traveling to visit friends and family in both the US and Europe.","emailTxt":"klindemuth@gmail.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/13a3d45c79a7.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1059696000","industryStartDtUtc":"930787200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":217474,"firstName":"Marnie","lastName":"Race","titleText":"Service Advisor","shortBioText":"In 2003, Marnie joined us with 13 years of Social Work experience as a Rehabilitation Coordinator and an Admissions Coordinator. Prior to that, she attended St. Bonaventure University where she earned a B.A. degree in Psychology. When she?s not at the dealership, Marnie canoes, hikes and runs her own dog obedience school. In 2006, Marnie was voted Employee of the Year.","emailTxt":"mrace@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/64593793-cb09-4394-8558-baeecf0cb827.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":217431,"firstName":"Tammi","lastName":"Standen","titleText":"Business Manager","shortBioText":"As an MCC graduate with a Liberal Arts degree, Tammi spent 10 years in the Marketing department of Frontier Communications. In 2008, she was hired on as a Commercial Accounts Manager with Van Bortel Ford Fleet Division and in June 2011 she transferred to the Business/Finance Department at Van Bortel Subaru. Tammi resides in Gates-Chili with Chloe, her cockapoo, and enjoys working out and shopping for shoes.","emailTxt":"tstanden@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/bd68a5c7-98ba-4384-9de2-d4b96e829e4f.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":217420,"firstName":"Shawn","lastName":"Pies","titleText":"Sales Consultant","shortBioText":"In 1990 Shawn secured his first automotive sales position. He then joined Van Bortel Subaru in 1997 for 8 successful years and moved on to an outside sales position selling heavy equipment for 5 years. In 2010, Van Bortel Subaru welcomed Shawn, with his 20 years of sales experience, back to the Sales Team. When he's not at the dealership, Shawn spends time with his three children.","emailTxt":"spies@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/e5d8b8d1-df75-4144-b51e-d34cbba1432b.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217467,"firstName":"Mark","lastName":"Williams","titleText":"Service Manager","shortBioText":"When Van Bortel Subaru opened its doors in 1991, Mark Williams stood at the ready as its service manager?and he continues in this capacity today, supervising a team of 20 technicians. His Subaru experience extends back to 1984 at two other dealerships, but he never takes this knowledge for granted: Every year, he attends training sessions on new models and maintains his technician certification. A Victor native, Mark is married and lives in Pittsford, and he embraces all seasons?skiing and snowshoeing in winter, and mountain biking in spring, summer and fall. Mark was voted Employee of the Year in 1994.","emailTxt":"mwilliams@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/3ec9c148-c2d8-42b7-93b8-307a62a87d19.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":217478,"firstName":"Steve","lastName":"Sevensma","titleText":"Service Advisor","shortBioText":"Steve joined the Service Team in 2007 with over 21 years of Service and Parts experience. He is married with a young daughter at home and is an avid outdoors-person.","emailTxt":"ssevensma@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/493eb5c7-2047-4d3f-aacf-ed30ff4c77ee.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":217424,"firstName":"Jim","lastName":"Pennell","titleText":"Sales Consultant","shortBioText":"In addition to his 5 years as an automotive salesperson, Jim owned a high-end audio/video store in Rochester for 24 years. He enjoys listening to music, watching movies, and spending time with his family.","emailTxt":"jpennell@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/46ea58de-0e7c-49c7-8aae-916e7e0e5810.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217481,"firstName":"Steve","lastName":"Mueller","titleText":"Service Advisor","shortBioText":"Steve was a store manager with BF Goodyear for 18 years and brings that valuable experience to the Van Bortel Subaru Service Department as a Service Advisor. He is a family man with 2 young children and considers himself a history buff who enjoys reading in his free time.","emailTxt":"smueller@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/750d08b9-88d9-4853-b7b4-fd8ef412d052.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":217416,"personPtyId":40174003,"firstName":"Jeremy","lastName":"Vitale","titleText":"Salesperson","shortBioText":"Jeremy joined the dealership in 2007 with 8 years of automotive selling experience. He enjoys his free time with his daughter.","emailTxt":"jeremyvitalesc@yahoo.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/a5cada20-1bde-4a4c-9f69-9250f8459063.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1191196800","industryStartDtUtc":"891388800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217411,"firstName":"Peter","lastName":"Rosser","titleText":"New Car Sales Manager","shortBioText":"Pete Rosser arrived at Van Bortel Subaru in 1995 with considerable retail sales experience. His long career at this dealership began while Kitty Van Bortel was still selling cars herself every day\u001aso he learned his skills directly from her, and internalized her fair-deal philosophy. Pete lives in Victor with his wife and three children (including twins), and he plays golf and many other sports. Peter was voted Employee of the Year in 2002.","emailTxt":"sales@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/16a08d6e-310e-4845-b120-afe46a30bf26.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":217426,"firstName":"James","lastName":"Bertino","titleText":"Salesperson","shortBioText":"James started working at the dealership in 2005 while he was attending college pursuing his Bachelor's degree in History/Education. While still working, he then went on to earn his Master's Degree in International Studies.\r\nJames and his fiancé are getting married in the fall of 2013. In his spare time, he gets outdoors and enjoys boating and fishing.","emailTxt":"jbertino@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/c1f33415-e260-43ab-a1d2-67ea93d89d82.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217402,"firstName":"Kitty","lastName":"VanBortel","titleText":"Founder","shortBioText":"When you meet Kitty Van Bortel - as so many customers of her two dealerships do every day - you know that she's the powerhouse behind the enormous, consistent success of Van Bortel Subaru and Van Bortel Ford. Kitty owns the top selling Subaru dealership in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.","emailTxt":"kitty@vanbortelgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/72a30344-5a4e-420f-9566-62eba22f06c3.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":217489,"firstName":"Bobbi","lastName":"Shaffer","titleText":"Cashier/Receptionist","shortBioText":"Bobbi began working at Van Bortel in 2013 after having worked with children for 9 years, 7 years teaching gymnastics.\r\nShe's got a loving family, a dog and two cats and enjoys playing guitar and playing with the puppy.","emailTxt":"placeholder11@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/f28dfe39-53d2-4cc1-9b97-6f1cbec68ffb.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":217414,"firstName":"Ben","lastName":"Wakefield","titleText":"Salesperson","shortBioText":"Ben found Van Bortel Subaru as a customer prior to becoming an employee. The best part is that everything about the great customer experience is true! Ben graduated from Cazenovia College with a Bachelor's of Science in Psychology. While attending Cazenovia, he worked at B.J's Wholesale Club during his breaks. Ben enjoys cooking, spending time with his friends and trying new restaurants in the area.","emailTxt":"bwakefield@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/80a8969d-ebe1-4f52-9bab-7e2bb04dab2e.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217469,"firstName":"Bob","lastName":"Black","titleText":"Shop Foreman","shortBioText":"With nearly twenty years of auto service experience to his credit, Bob Black is a Senior Master Technician with a degree in automotive technology from SUNY Morrisville. He came to Van Bortel in 1996, and now supervises a team of Subaru technicians, applying his general knowledge as well as his special expertise in electrical and engine performance. Bob lives in Canandaigua with his wife and son, and travels to Florida, Virginia and other points south on his vacations.","emailTxt":"placeholder5@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/df0d115c-472d-40c6-b467-2f30fe89e32b.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":345269,"personPtyId":40183594,"firstName":"Jessica","lastName":"Yetter","titleText":"Director of Customer Relations","emailTxt":"jyetter@vanbortelgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/43530bca1b1c.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":217468,"firstName":"Paul","lastName":"Schmitt","titleText":"Shop Foreman","shortBioText":"Paul has been with Van Bortel Subaru since 1993, is a Senior Master Technician and was promoted to Shop Foreman in 2009. He was recognized as Employee of the Year in 2005 and lives in Honeoye with his wife and young son.","emailTxt":"service@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/738f62fa-8d23-4aae-a57b-9a805c966ec7.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":217404,"firstName":"Ruth","lastName":"Perrin","titleText":"Assistant to the President","shortBioText":"As Kitty's assistant, Ruth is the go-to person when you need to get in touch with Kitty or check her schedule. Ruth spent six years as a Sales Consultant and Manager in the communications industry before turning to the automobile industry. Her automobile industry experience includes time as a salesperson, finance manager and sales manager before taking on the role of Assistant to the President. Customer service is Kitty's number one priority, so that's Ruth's first priority as well?and she means it when she says, \"Don't hesitate to call me when you need me!\"\r\n\r\nWhen she's not serving Van Bortel customers, Ruth enjoys snowmobiling with the family, cross-country skiing, biking and reading. In 1998, Ruth was voted Employee of the Year.","emailTxt":"RPerrin@vanbortelgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/f9739dfb-f99b-4efd-9791-9f4dd2f6efce.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":217471,"firstName":"Tim","lastName":"Smith","titleText":"Senior Master Certified Technician","shortBioText":"Tim started working at Van Bortel Subaru in 2002 with 10 years of technical experience behind him.","emailTxt":"placeholder6@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/1da6a1da-7787-4ba6-840b-eeb3b9934944.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":217435,"firstName":"Jeff","lastName":"Ellis","titleText":"Parts Manager","shortBioText":"\"I like the Van Bortel philosophy, and the way Kitty does business.\"\r\n\r\nJeff should know that since he's been the Parts Manager at Van Bortel Subaru since 1995! Prior to that, he had 17 years of parts and management experience.\r\nHe lives with his wife Lori, 2 daughters Jessica and Samantha and their dog Ringo. Jeff's hobbies are playing guitar and the piano.","emailTxt":"jellis@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/6ba21947-dbb6-4aad-aaf6-2f55e504ca4d.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":217458,"firstName":"Nate","lastName":"Schapp","titleText":"Parts Associate","shortBioText":"Nate came to work for Van Bortel Subaru in 2005 because he wanted to work with his friend Jim Shaw. Prior to that, he spent 3 years doing carpentry work.\r\nWhen he's not working, snowboarding and motorcycling are top priorities.\r\nNormal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4","emailTxt":"placeholder2@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/cb833077-ff46-4e6f-9b2c-ea8c679e3c33.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":217056,"personPtyId":40173437,"firstName":"Rhonda","lastName":"Antinarella","titleText":"Chief Financial Officer","shortBioText":"In 2001, Rhonda started at Van Bortel Subaru as controller after several years as office manager at another dealership. She took on the added responsibility of Chief Financial Officer in 2004, which added final review of all financial records and transactions to her already impressive list of job tasks: human resources, computer administration, and overall supervision of the financial side of the business. When not buried in spreadsheets, Rhonda finds time in Volunteer work as a Leader for a Girl Scout troop and President of a not for profit organization at her daughter's school. She enjoys reading, going to the theater, and traveling with her husband and two daughters.","emailTxt":"rantinarella@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/ab4a6bf7-3d69-499f-9bc5-c16e90b3b23e.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":217413,"firstName":"Roger","lastName":"Garrett","titleText":"Used Car Sales Manager","shortBioText":"A native of Waterloo, NY, Roger joined Van Bortel Subaru in 1992. He has supervised the used car side of the business for seven years, a complex job that includes appraisal of trade-ins, getting used cars ready for retail sale, and working with wholesalers. His discerning eye certainly comes from the years he spent breeding and training thoroughbred racehorses in northern New York State, before he made the move to Victor. Roger was voted Employee of the Year in 1993.","emailTxt":"placeholder1@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/1f6e8f13-e82b-499d-ac9e-ba49838e0410.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":217410,"firstName":"Samantha","lastName":"Ellis","titleText":"Assistant Title Clerk","shortBioText":"Samantha began working for Van Bortel's in 2013 while still pursuing her Business Degree, which she also earned in 2013.\r\nShe lives with her parents, sister and the family basset hound.\r\nSamantha loves to read, play piano, bake and cook and run.","emailTxt":"sellis@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/ffdcb48f-3e25-4944-9e68-f84036a0875c.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Administration"},{"id":217438,"firstName":"Shane","lastName":"Hergeshell","titleText":"Parts Associate","shortBioText":"After running and owning his own landscape business and doing carpentry and flooring work, Shane stared working in the Parts department for Van Bortel Subaru in 2006.\r\nHe likes to work on his car, hunt, fish, snowboard and mountain bike when he's not at the dealership.","emailTxt":"parts@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/4aefa187-a29b-4289-a4c7-0c27f47c246f.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":217406,"firstName":"Suzanne","lastName":"McFarland","titleText":"Office Manager","shortBioText":"With years of experience as a bookkeeper at another dealership, Suzanne McFarland made the move to Van Bortel Subaru in 2002 and took over the responsibilities of accounts receivable and payable, account analysis, check processing, dealer trade transactions, and more. Suzanne is married and the mother of two grown children and three stepchildren, and she is enjoying a new house and gardening in summer.","emailTxt":"smcfarland@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/users/jim-clougherty/a64046cf-5644-4f32-b155-7b87b0d082e6.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"}]
Rectangle 48
Sales 9:00 AM - 5:00 PM
Service 7:30 AM - 9:00 PM

Van Bortel Subaru Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 9:00 PM

Tuesday

7:30 AM - 9:00 PM

Wednesday

7:30 AM - 9:00 PM

Thursday

7:30 AM - 9:00 PM

Friday

7:30 AM - 9:00 PM

Saturday

7:30 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2004

When you meet Kitty Van Bortel-as so many customers of her three dealerships do every day-you know that she's the powerh

...

ouse behind the enormous, consistent success of Van Bortel Subaru and Van Bortel Ford and Van Bortel Used Car Center. Kitty owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.

""There's Nothing We Won't Do For You!""

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
218 lifetime reviews. Includes reviews of Van Bortel Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    June 21, 2018

    Went for a 30 minute oil change. The person who checked the car in gave me a tan ticket and said I was all set. I walked through the door and looked left... and right and the girl behind the counter said the waiting room is to the right. I go and get comfortable and an hour goes by and I’m thinking it’s unusual for an oil change to take this long. After 1 1/2 hours I go to the desk and ask why it’s taking so long and the young man tells me my car is not in the computer. He told me I was supposed to check in at the desk. Well, the person who checked my car in did not tell me that. He told me I was all set!!! I was very upset. The young man behind the counter was so patient as I was not. He wanted to reschedule and I couldn’t as I was leaving the country on Monday. His next solution was to give me a rental so I could do my errands and they would get to my car after the tech got back from lunch LOL. I was ok with that. So 2 hours after arriving,I had a car, not mine, and set off to do my errands. It was about 1 1/2 hours after that when I got called my car was ready. While the screw up was up front, the service I received after the error was discovered was top notch. The young man taking care of the situation was as calm as a cucumber and I was not. He was awesome and should be congratulated for making a messed up situation work. This was the first messed up appointment I’ve every had at a Subaru dealer so overall you do do a great job!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 4, 2018

    I've been going to Van Bortel Subaru for nine years and they've taken great care of my Forester. I've never bought the same car or from... the same dealer before, but this place is making me reconsider that.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did servicing your Forester! If you have any questions please do not hesitate to reach out. We hop...e to see you soon!

  • February 27, 2018

    We are new to this area so weren’t really sure where to shop for a new vehicle. We had a number of very stressful experiences with car dealerships and... came prepared for a sleazy salesperson to approach us and spend hours dickering over the final price. We were very pleasantly surprised by the professionalism of the salesman. We drove the cars we were interested in and received a fair trade in price and amount for the new car. Everything went so smoothly. We wouldn’t hesitate to buy another car from this dealership. Thank you Simo.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    June 1, 2018

    I paid $25.38 for the air filter that has a MFG list of 22.98. PN 72880ALOOA. The filter was removed and inspected as part of the Pre-paid 60K service... contract. I paid an additional $52.80 for removal and installation. Over charged for part and double dipped on labor. NOT GOOD

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.6 out of 5
    May 12, 2018

    I bought my first Subaru at Van Bortel in 1998 and had it serviced there regularly. Except for some growing pains early on (minor issues such as long waits... for appointments and for paperwork after repairs were completed) when it because the largest Subaru dealer in the U.S., service has always been both competent and efficient . I have never had to take anything back. The buying experience in 1998 was excellent as well. When I bought my second Subaru, VanBortel did not have the car I wanted in stock and it would have taken too long to order one, so I bought from another dealer who had the exact model I wanted just come off the truck. I felt guilty about this, but I still brought the car to Van Bortel for nearly all of its service. (Service at the other dealer under warranty had proven to be disappointing.) More recently, I began a long process of looking for a new car. I typically keep a car for 9 - 10 years and so I spend a great deal of time on research before buying. I worked with Vince Bovenzi who spent all of the time I needed helping me to evaluate the choices and allowing me unlimited time to drive the cars. I have not bought yet, but I plan to do so soon.

    5.0 out of 5
    Customer Service
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    Quality of Repair
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    Friendliness
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    Pricing
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    Overall Experience
    Does recommend this dealer
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    Worked with:
    Vince Bovenzi

    Internet Sales Manager

    NOT RATED

  • 5.0 out of 5
    May 10, 2018

    I'm on the road endlessly every day around New York state, driving any and every brand of rental car brands every day. When my turn signal bulb went... out mid road trip, I stopped by here and even on a Ford, the Van Bortel Subaru team was able to fix it in minutes with a smile. Truly awesome walk in "can you help me and fix it?" visit, solved and back on the road in no time. Nothing they won't do for you...is so true. Thank you!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Derek, we are glad we could get you back on the road so quickly! Safe travels!


    Worked with:
    Bobbi Shaffer

    Cashier/Receptionist

    NOT RATED

  • 5.0 out of 5
    May 8, 2018

    I recently had the regular service on both our 9th and 7th Subaru's done at Van Bortel, the latter needing out of warranty work. I was completely... satisfied, as usual with their promptness and courtesy, and found the charges quite comparable to independent garages. And they cheerfully applied all of the applicable coupons and discounts. I have purchased all but one of our Subarus from Van Bortel, and recommend them without reservation.

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Clyde, we strive for 100% satisfaction, and it is great to see you had such a positive service experience! Thank you for choosing Van Bortel Subaru as... your first choice for all of your automotive needs!

  • 5.0 out of 5
    May 7, 2018

    I was taken in at appointed time and work was done. Very efficient. Offered drink an very courteous.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are glad we could provide you with efficient and courteous service, Joyce! Please let us know if there is anything else we can do for you; we are m...ore than happy to help!

  • 5.0 out of 5
    May 1, 2018

    Welcoming and always willing to help. When other dealers couldn't get me the new Impreza, Van Bortel got it for me the next day. I continue to go there... for service, even though it's quite a distance from my house. They've been great with regular maintenance and the times I've needed urgent attention to my car.

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're glad you had such a wonderful experience with us! We are always more than happy to assist you if anything else comes up. Take care!

  • 3.0 out of 5
    April 30, 2018

    Purchasing process is modern and smoothly run. The service technicians and rep's should double check the customer requests, this is a hole in the system.

    4.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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