The Autobarn Countryside Subaru

New 877-262-2613 Dealer Website
Used 877-825-0639 Email Dealer
Service 877-357-0200

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Reviews

Average Ratings

4.5
Average based on 32 reviews.
  • Perfect!

    I had the best car buying experience with Adam! He made everything so easy and I'm couldn't be happier with my purchase! Thank you!!


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    I had the best car buying experience with Adam! He made everything so easy and I'm couldn't be happier with my purchase! Thank you!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Feeling great about my new car!

    Eddie was overall fantastic. My wife and I drove out to Countryside from Chicago to look at a specific used car that they had on their lot. We wer...


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    Eddie was overall fantastic. My wife and I drove out to Countryside from Chicago to look at a specific used car that they had on their lot. We were hesitant to drive out there as my wife is very pregnant and we didn't want to be stuck in an office closing on a vehicle if she were to go into labor. Eddie assured us that if we decided to purchase the vehicle he would make the paperwork/negotiation portion as timely as possible. We knew exactly what we wanted and needed to make a deal and Eddie worked with the manager and the finance department to make that happen. Couldn't be happier in our new vehicle and couldn't recommend anyone better than Eddie.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Disappointed

    TL:DR took them 2.5 hours and cost me $140 for what ultimately turned out to be a $6 plastic gas cap replacement. Technicians dismissive at best. ...


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    TL:DR took them 2.5 hours and cost me $140 for what ultimately turned out to be a $6 plastic gas cap replacement. Technicians dismissive at best. Like many people, I don't write reviews on the internet unless I have strong feelings one way or the other. Came here because of Cars.com rating when my "check engine" light came on. When I pulled up the customer service representative was on the phone with another customer. He made several dismissive, eye rolling gestures in full view of myself and other customers as he conversed on the phone. When I described the issue he said "Do you have time to wait?" and, without giving me any idea about timeline, he took the key and left. This struck me as odd, as they didn't appear particularly busy. Fast forward an hour, I am still waiting in the (admittedly comfortable) lounge area with no explanation of the diagnosis or repairs. A different technician comes out and asks me for my information, because the first technician didn't take any of it down. Not even my first name. He also (rather rudely) demands that I sign the invoice for a $140 diagnosis. When I ask for information about the car, he explains they haven't looked at it yet. 20 minutes later, the first technician comes back and explains the light went on because the threads on the gas cap have worn down and there is a minor leak. The plastic gas cap needs to be replaced, that's all. Then he is unsure whether they have it in stock. How can you be unsure for an additional 30 minutes? I don't know, I'm not all that technically inclined. They of course charge me the full $140 dollars. The gas cap retails for $6 on the internet. I realize they had to dedicate labor to the diagnosis, but I also know thats like a 5 minute process.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • #1 worst service department ever!

    Our Subaru is still under the complete new car warranty. When we brought the car in to fix 2 intermittent DOCUMENTED problems they wanted us to kn...

    Dealer Response

    Thank you for taking the time to submit your review. Since your comments were made anonymously, I am unable to address them specifically. I would ...


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    Our Subaru is still under the complete new car warranty. When we brought the car in to fix 2 intermittent DOCUMENTED problems they wanted us to know that they could charge us $140.00 for each problem if they could not find the cause? Why would i pay them for not being able to do their job and find and fix the DOCUMENTED problem! The internet is loaded with people reporting the same problem on the car! Kept the car for over 4 days and guess what--------they found nothing!! Claimed Subaru has never heard of such a problem----- maybe they should look on the internet!These people do not have a clue on fixing a problem! Loved my salesman when i bought the car ----- service department makes me think to never again use this dealer.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to submit your review. Since your comments were made anonymously, I am unable to address them specifically. I would encourage you to contact our Customer Care Center at 708-497-3999 to seek a satisfactory resolution. I would however like to address a couple of your general comments. First of all, the diagnostic charge that you mentioned is standard procedure at all repair facilities, and if no problem was found, you would not have been charged at all. Secondly, it is well known that a great deal of the information found on the internet is untrue or misleading at best. It is a virtual impossibility that comments in a blog, forum or something of that nature could diagnose a problem on a vehicle better that a factory trained and certified technician that is actually examining your particular vehicle. In most cases such as this the real issue lies with an after market accessory or modification that is not taken into account when performing the "self diagnosis". We certainly welcome all types of feedback, negative and positive, because it helps us improve each day. Please reach out to us so we can address your concern directly.


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  • Countryside Autobarn Review

    I bought a 2014 new Subaru Impreza a few weeks ago. Mario was our salesman and he was excellent! He was very informative and allowed me to get a w...


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    I bought a 2014 new Subaru Impreza a few weeks ago. Mario was our salesman and he was excellent! He was very informative and allowed me to get a wonderful car for a reasonable price. I felt very confident in my decision and know that I bought a safe car that I feel confident driving. I would highly recommend not only purchasing a Subaru, but traveling to Countyside to do it!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Auto barn Subaru of countryside

    They were very relaxed, straight forward and answered any and all questions. They were a little hard on pricing but remember you are getting a Sub...


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    They were very relaxed, straight forward and answered any and all questions. They were a little hard on pricing but remember you are getting a Subaru and they offer more extras than any other dealer!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Really happy with my purchase

    I bought a subaru impreza from the Autobarn a few weeks ago. Mike was my salesman and he was a excellent salesman to work with! The whole staff ma...


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    I bought a subaru impreza from the Autobarn a few weeks ago. Mike was my salesman and he was a excellent salesman to work with! The whole staff makes you feel like family. Amazing customer service and prices.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • low pressure, relaxed experience

    I stopped in to look at a used Legacy as they had one of the biggest selections in the Chicago land area. I was greeted with a smile at the door b...


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    I stopped in to look at a used Legacy as they had one of the biggest selections in the Chicago land area. I was greeted with a smile at the door by Paul. He was very friendly and found me a vehicle that suited my needs and fitting my budget. He was very relaxed and at no point did I feel pressured to purchase the vehicle. I would highly recommend Paul and the Autobarn for a vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Like signing your life away to a mobster

    Just a bad buying experience. "Friendly" is not a word that managers have learned in their life time. Post sale complains about repairs that I had...

    Dealer Response

    We are committed to providing high quality customer service, but based on your Cars.com review; you did not share in that experience. This is ver...


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    Just a bad buying experience. "Friendly" is not a word that managers have learned in their life time. Post sale complains about repairs that I had to pay out of my own pocked were straight out ignored, and I got pretty much yelled at for even mentioning them. During the signing process nothing was explained that a regular person would need. While the facility was clean, but the place was full of employees that were doing nothing. It felt like the managers cared so little about the people at that place, that they were allowed to do whatever they want. The sales person himself was probably the only good part about this sale.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are committed to providing high quality customer service, but based on your Cars.com review; you did not share in that experience. This is very disappointing to us, and we take your criticism very seriously. As a result we are reviewing our pre-driven vehicle delivery process, and are working to improve the manner in which we address post-delivery vehicle concerns. We would welcome the opportunity to work with you to resolve any issues with your experience at our dealership.


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  • Great service.

    Very knowledgeable and professional service. My car buying experience was very pleasant. I would recommend Subaru in Countryside to anyone looking...


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    Very knowledgeable and professional service. My car buying experience was very pleasant. I would recommend Subaru in Countryside to anyone looking for a new or used car. Juan S.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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