Henderson Ford

1.0 out of 5 1.0

Reviews

1.0 out of 5 1.0
628 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 1, 2019

    Took our truck in for “quick service” it was there all day! Marisa was beyond rude. Every time I called someone gave me a different story and no one called... back!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Cp, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Henderson For...d. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. If you?d like to discuss this matter with one of our staff members, please give us a call at (585) 787-1700 at your earliest convenience. Thank you for your honest comments and we hope to hear from you soon.

  • 4.0 out of 5
    August 11, 2017

    I have been very pleased with the exceptional service provided by Henderson Ford in the last 8 years. My most recent experience was less than satisfied.... I tried to schedule an appointment to have the air conditioner looked at and repaired. The air conditioning system failed on the same day I called. The earliest appointment was 2 weeks out which was disappointing. I called another Ford competitor, and received an appointment within 24 hours and had the system diagnostic conducted and repaired within 48 hours. I understood that Henderson was backed up with work and could not work me in. The person in service was as accommodating as she could be, but I hung up the phone feeling dissatisfied with the fact that I had to wait 2 weeks. 4-5 days would have been more acceptable.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, your positive review means a lot to us and we?re happy we could help you! We do appreciate your continued business and understand the disappoin...tment, next time we will work harder to earn that 5th star! We hope to be of service to you again! Take care!

  • December 2, 2016

    The sales personnel are great!! They assist you as soon as you walk in to help find the perfect vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hudson, our number one goal is attaining 100% customer satisfaction in all aspects of our dealership. As one of our valued customers, we want to since...rely thank you for your business and we hope to see you here again down the road!

  • 4.0 out of 5
    June 18, 2017

    2012 F150. Salesman was very efficient. They did not keep me waiting around.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 20, 2016

    Buying was not as smooth as it should have been although it was a lengthy process I still tried to give them things benefit of the doubt . had a question... About the details of the warranty after the purchase and no one seem to have time to answer or Get back to you.. When I finally reached someone they assured that it wasn't a issue they will email it its been a whole week now no email or follow up phone call.....I should have gotten my deposit back when my salesman just up and quit...

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this unfortunate situation to our attention, Shantell. We would appreciate the opportunity to discuss the detai...ls of this situation so we can determine how we can assist you. Please give us a call at (585) 787-1700 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    September 12, 2016

    Came in for inspection & was handled promptly & efficiently.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 2, 2016

    Pleasant, informative, easy to work with, very accommodating to my non a typical schedule

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 29, 2016

    Have been a Henderson Ford (including Webster Ford/Empire Ford) customer for over 25 years and my experience once again in leasing a 2017 Escape was fabulous... and hassle free. Thanks for the positive experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 25, 2016

    Unbelievably short wait for 'the works' and nys inspection. Very pleased with service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, William! If you have any additional needs or questions, we will be... more than happy to assist you! Safe travels!

  • 5.0 out of 5
    August 16, 2016

    The Henderson Group Service dept. people were extremely courteous and professional. I was very relaxed in the waiting area, albeit for only a short time.... Many thanks.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear everything was completed to your satisfaction)! Thank you so much for choosing Henderson Ford as your first choice for service!

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