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Reviews

Average Ratings

4.8
Average based on 624 reviews.
  • WENT TO SEVERAL DEALERS, THIS ONE WAS GREAT

    We went to several dealers, and we had no pressure here. William Page was our sales person, he was great. He dealed with us the whole time instead...

    Dealer Response

    Thank you for writing about your visit with us! I am happy to hear that William was able to provide you with the outstanding customer service we ...


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    We went to several dealers, and we had no pressure here. William Page was our sales person, he was great. He dealed with us the whole time instead of passing us around to others like the other deales. The other dealers kept asking for money down, and high pressure. Here, he listened to what we needed, found the car we wanted, and let us talk with no pressure. I am very pleased with this dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for writing about your visit with us! I am happy to hear that William was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Regards, Vern Downey Sales Department Manager


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  • Not Happy

    Buying was not as smooth as it should have been although it was a lengthy process I still tried to give them things benefit of the doubt . had a q...

    Dealer Response

    Thank you for taking the time to bring this unfortunate situation to our attention, Shantell. We would appreciate the opportunity to discuss the d...


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    Buying was not as smooth as it should have been although it was a lengthy process I still tried to give them things benefit of the doubt . had a question About the details of the warranty after the purchase and no one seem to have time to answer or Get back to you.. When I finally reached someone they assured that it wasn't a issue they will email it its been a whole week now no email or follow up phone call.....I should have gotten my deposit back when my salesman just up and quit...

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to bring this unfortunate situation to our attention, Shantell. We would appreciate the opportunity to discuss the details of this situation so we can determine how we can assist you. Please give us a call at (585) 787-1700 and we will do our best to make this better. We hope to hear from you soon.


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  • Inspection

    Came in for inspection & was handled promptly & efficiently.


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    Came in for inspection & was handled promptly & efficiently.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Nathan cooper

    Pleasant, informative, easy to work with, very accommodating to my non a typical schedule


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    Pleasant, informative, easy to work with, very accommodating to my non a typical schedule

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Leasing

    Have been a Henderson Ford (including Webster Ford/Empire Ford) customer for over 25 years and my experience once again in leasing a 2017 Escape w...


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    Have been a Henderson Ford (including Webster Ford/Empire Ford) customer for over 25 years and my experience once again in leasing a 2017 Escape was fabulous and hassle free. Thanks for the positive experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Routine Maintenance

    Unbelievably short wait for 'the works' and nys inspection. Very pleased with service.

    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, William! If you have any additional needs or questions, we wil...


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    Unbelievably short wait for 'the works' and nys inspection. Very pleased with service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your wonderful response to the quality of service our Staff provides, William! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • Apple iPad 2 16GB Wi?Fi Space Gray A1395 MC769LL/A

    The Henderson Group Service dept. people were extremely courteous and professional. I was very relaxed in the waiting area, albeit for only a sho...

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction)! Thank you so much for choosing Henderson Ford as your first choice for service!


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    The Henderson Group Service dept. people were extremely courteous and professional. I was very relaxed in the waiting area, albeit for only a short time. Many thanks.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're pleased to hear everything was completed to your satisfaction)! Thank you so much for choosing Henderson Ford as your first choice for service!


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  • Great deal and top notch services.

    Great people and great service. I appreciate telling me what I honestly need done and not overselling me on maintenance services.

    Dealer Response

    Thank you for your kind words and review, Daniel. It is our goal for all our staff to provide a positive customer experience and we?re glad you ar...


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    Great people and great service. I appreciate telling me what I honestly need done and not overselling me on maintenance services.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and review, Daniel. It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied.


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  • Satisfied customer.

    Staff were professional, efficient, and helpful. It is a pleasure to do business with you.


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    Staff were professional, efficient, and helpful. It is a pleasure to do business with you.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    Great Customer Service as always. Very welcoming, clear with communication

    Dealer Response

    We are happy you found us so helpful! Thank you for this feedback, Joyelle!


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    Great Customer Service as always. Very welcoming, clear with communication

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy you found us so helpful! Thank you for this feedback, Joyelle!


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