I walked in to Vision Hyundai today at the recommendation of a dear friend. At that point, I did not even know if I would be needing a new vehicle. Ha...ving had my very dead vehicle towed to the dealership (not this one) I didn't know whether it was going to be a simple repair or time to get another car. But, it must have been my lucky day, as Mark DeSantis was standing at the entrance ready to greet me when I walked in. I immediately told him that I couldn't make a decision about a new car as I didn't yet know what was up with my vehicle. He said, "you don't need to make a decision today, but if you'd like I'd be happy to take you for a test drive." He took me out to test the Tucson and the Sonata. Having owned a small SUV, I was used to sitting up high and absolutely loved the look, feel, handling and the numerous features that are part of the Hyundai Tucson package (back up camera, all wheel drive, blind spot, blue tooth, electronic seats with lumbar support, etc). That said, the Sonata was also delightful and quite attractive, too. I loved both vehicles and asked Mark to show me the best possible deals he could offer on each. He spent so much time with me, patiently answering my questions, putting together the numbers, never pressuring me, or trying to get on to a more likely prospect. And, in the middle of all of this I got a call from the Service Department regarding my vehicle with news that made me decide it wasn't worth investing more money into this repair. I would have been more upset, but when Mark showed me the numbers on both the Tucson and the Sonata, I was stunned. The monthly payments were significantly lower than I anticipated, and for the first time in my car-buying life, a lease really made sense. There are very few car buying decisions that feel like a "no brainer," but this was definitely one. I cannot stress enough how enjoyable Mark made this experience! He took care of every detail, from arranging to pick up my vehicle to cleaning and polishing my license plates because they looked too dirty to put on my beautiful new Tucson. He also had the exact vehicle I wanted brought in from another location and arranged a ride for me back to Vision after I returned the loaner car. If you want to buy a fantastic vehicle with amazing features and extremely fair prices, try out a Hyundai. You will be delighted with how wonderful they are. And, most importantly, if you want to work with the most honest, knowledgeable, decent and kind salesperson you will ever meet-- go to Vision Hyundai and ask for Mark DeSantis. I promise you'll have your best car buying experience ever, too!
Thank you so much for the kind words. Mark is truly one of our Shining Stars and has been for a number of years. His dedication to his customers is ...truly a testament of making sure that each and every customer has a Truly Exceptional Experience. Congratulations on your new vehicle. Stop in and say hello when you come in for your first service appointment.
The service at this place was funaminal!!! Special Thanks to Jerry , Paulie and Darryl. These people did more than help me!! They went beyond there ca...ll of duty in sales they made my dream come true. Thanks for believing in me.
Haggling process was a little messy and unprofessional, but I didn't really have a problem with that at all. What did bother me was the following: ... 1) When I came in for delivery there was an added fee to the deal that I specifically requested be not part of the contract. I made this very clear several times with the sales person, in writing, during the negotiating process. I was in a rush when I came in for the delivery transaction, so even though I wasn't happy, I accepted the contract as written. 2) Two days after taking delivery I realized that despite of Vision's claim of "a thorough multi-point check" - there was no lug wrench in the trunk. After letting the sales department know about this - the solution was floated to me to just "take the lug wrench from your old vehicle and leave the problem to the person you sell it to" (in so many words). I found that response very unsatisfactory and called/emailed the service manager and dealership's general manager. The service manager was very polite, but after a few days he told me that the situation would be handled by the GM. Several phone calls/messages/emails garnered no response from the general manager. I gave up and bought a lug wrench on my own. I couldn't find one that fit nicely in the molded trunk recess at a junk yard, and I didn't want to buy a new one ($40+). I purchased an after market one for about $15. It will work fine, but it doesn't fit in to the molded spot in the trunk. 3) When I test drove the car I expressed some concern that the low tire pressure signal was on. The representative from the sales department told me the car was sitting on the lot for a while and the situation would be addressed before delivery. Well, a few days after I took delivery and started driving the vehicle, I was losing pressure in one tire, and the warning light returned. My local repair shop explained that the sensor/stem on the rear passenger tire was bent/damaged beyond repair. I had a choice - to either pay for the $160 repair myself or travel to Rochester (I live in Buffalo) and deal with a dealership that had shown no desire to take care of me as a customer. I chose the former, as I didn't want to have to deal with the Vision family of dealerships again for any reason. 4) After paying for the $160 repair on the tire sensor/stem - I requested my local service company remove the Vision Dealership license plate holders from my vehicle and replace them with theirs (the local service company). They had a little trouble removing the rear plate holder as when it was installed at Vision the bolt was misaligned with the threads and essentially stripped/jammed the retaining bolt - a very minor thing - but an eye-rolling moment when I though about my entire experience with the Vision family of dealerships. So - frustration, time spent and feelings aside - the monetary hit I took from my recent purchase from Vision was as follows: a) a $75.00 fee that was not part of the negotiations, and its inclusion was addressed before hand and it was made clear that it should not be in the contract without a corresponding reduction in price (I have this in writing) b) a $2.00 fee to look through a muddy junk yard for a lug wrench that should have been provided to me. c) a $15.00 after market lug wrench I had to buy because the sales and management staff at Vision either told me they weren't interested in my problem or chose to ignore/hide from several phone calls and emails. d) a $160.00 repair to a problem that was identified by me at my test drive, and the dealership chose to not investigate the problem or didn't care enough to fix the issue. I must admit that I am eagerly awaiting the arrival of my 6000th mile on the vehicle, because I certainly have no desire to have to interact with Vision Hyundai of Henrietta again. I see that many of the reviews of the dealership are generally positive, I just wanted to share that my experience with them was very disappointing.