Dorschel Automotive

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Dorschel Automotive Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since October 2002

Welcome to The Dorschel Automotive Group of Rochester NY! Our dealership consists of twelve dealerships serving the Roch

...

ester area's auto needs for over 60 years! Over 1200 new and used vehicles on our lot, ranging from Lexus, Infiniti, MINI, Volkswagen, Nissan, Kia, Toyota, Scion, Alfa Romeo and Maserati, Dorschel is sure to have the right vehicle for you!

"Rochester's Largest Selection of Certified Pre-Owned Vehicles, Comp Check Pricing & Excellence in Service!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
395 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 3.0 out of 5
    December 9, 2019

    was ready to purchase but the so called price you see is what you pay no negotiating turned me off salesman was good probably will go to another deaier

    4.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 9, 2019

    Kevin was very helpful and very courteous he was very insightful about the vehicles he work with me and I would recommend them to a friend

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 9, 2019

    It was so nice meeting with Patrick Nd getting my first car. He helped me a lot and explained everything to me as well as didn’t pressure me to buy anything... as well. He helped get me as much coverage as possible and best deal i could get for the car. Totally will buy another car with the help of Patrick again. Thank you!!!

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Tanisha, for the lovely review! We appreciate you taking the time to share your experience with us and what it was like working with Patric...k, Congratulations on owning your very first car!

  • 5.0 out of 5
    December 5, 2019

    It was a pleasure to work with Ian , he was very knowledgeable about the type of car I wanted, He made the buy process very easy , Interactions with... car salesmen in the past I felt they play a lot of the salesman games, Ian give my best price up front ,I walked away enjoying my car buying experience for the first time, Ian went above and beyond to make sure my car buying experience was a favorable one , including having the big red bow on my son’s car when to came to pick it up

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 2, 2019

    Allen was very helpful and answered all of our questions. He had everything prepared and ready for us when we arrived to pick up the car. I highly recommend... him and this dealership.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 1, 2019

    So far so good with the process of leasing a new vehicle from Dorschel Alfa Romeo. My salesperson Matthew Sherman was great. Matthew’s sales approach was... professional, positive, and fun.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 15, 2019

    Used car needed service 5 days after sale. After the car was service seven days past before the problem reoccured. The service department and my car sales... person are both unreponsive. Also...the floor mats that the sales man promised never materialized.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 26, 2019

    The process for purchasing a used car was simple and quick. There was no need for haggling over the price because the price was right where it should be.... With the dealers not being on commission was a bonus. All in all the buying experience was great!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 24, 2019

    The process for purchasing and driving the purchased vehicle off the lot took a little longer than I am used to for picking up the vehicle, but everything... went along smoothly.

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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 7, 2019

    As I live 120 miles away, the fact that I go there to buy used vehicles (now 2) speaks to the quality of the dealership and the customer service. This... latest vehicle for me was intentionally an older one...my "work" vehicle... The dealership had gone over it and was in excellent shape. I have learned to have confidence in Dorschel.

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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow, thank you, Jerry, for visiting us from so far away. We are so pleased to know that your experiences with us keep bringing you back. We hope to co...ntinue to meet and surpass your expectations!

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