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Woodfield Lexus

(2,413 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 501-3560 (866) 501-3560
Used (888) 573-0957 (888) 573-0957
Service (866) 230-3535 (866) 230-3535

Reviews

(2,413 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Woodfield Lexus from DealerRater.

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Woodfield Lexus

Five stars for my sales person Mark Demma. Very informative and made everything easy in the purchase. I love my RX 350 F Sport.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Glad to hear Mark takes such good care of you, Bonnie! Thanks again and hope you are enjoying your new car and wish you many happy miles!

Purchase used vehicle

Gilbert Claudio showed excellent customer service. His approach and honesty about the vehicles as well as sharing the info were awesome. He was courteous during the sale. Kudos to Gilbert. Keep up the good job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new car and wish you many happy miles!

Genuine Customer Care

Eugene went out of his way to answer our questions and ensure our needs were met. We’ve worked with some shady car salesmen in the past and Eugene really to the time to give us honest feedback even if it wasn’t what I wanted to hear. I appreciated the straightforward, reason based answers - it wasn’t just a guy trying to make a sale. Robert and Lowell also helped me get the most trade in value for my car and reduced my monthly payments to a manageable amount, even though I was upside down on my previous loan. I’m ever so grateful to get out of the lemon I was in and obtain peace of mind with a Lexus certified vehicle. Would definitely recommend to anyone in need of handholding through the buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new car and wish you many happy miles!

Good people selling great cars

I just leased a 2019 Lexus RX from Woodfield Lexus and was completely satisfied with the experience. All aspects of the process were fair and professional. Thanks Marty for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your purchase and for sharing your experience, Bruce. We look forward to working with you on your auto needs for many years to come. Hope you are enjoying your new car and wish you many happy miles!

Excellent service

Tammie was wonderful in explaining what was wrong with my brakes. I am not a fan of going to get my car fixed to begin with. So Woodfield Lexus makes the effort to make me feel comfortable in the process. I love the complementary loaner they provide. My experience was excellent and my car was in great shape the very next day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thanks again for servicing with us and sharing your experience, Debbie!

window repair and service

excellent service rep saved me over 200.00 by noticing how to avoid replacing a part.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Glad we were able to help, Bart! Thanks for sharing!

SC430 Convertible

My husband and I purchased a used SC430. Great car overall. Wonderful experience with Mustafa and Woodfield Lexus. We would definitely return to purchase another vehicle from them but have no intention of ever selling our fun convertible!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks again for your purchase and for sharing your experience, Liz! We hope you are enjoying your new car (the weather has been great for it) and wish you many happy miles!

Service visits

I come to this dealer because of Tonya Plutz. She is always helpful, accommodating, and welcoming. Love her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy to hear Tonya takes good care of you, Jeanne! Thanks for sharing!

Happy customer:)

Was referred to this dealership and had a great experience. Got to trade in my very much loved old Lexus for a new beauty:)) Shopping for a car can be stressful, but not at this place. Isaac and Mustafa both were very helpful, very straightforward and answered all my questions. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear your experience was great! Thanks again for your purchase and for sharing your experience. We hope you are enjoying your new car and wish you many happy miles!

Service

Always work with Mandeep when car is being serviced. He scheduled service and directed me to Nick who would be working on the day I was there since he would not be working. Mandeep is always helpful, friendly and knowledgeable. Nick was also great (helpful, friendly knowledgeable). I always have a good experience when I take my RX in for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your thoughts on your service experiences at Woodfield Lexus, Toni!