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Patrick Buick GMC & Used Car SuperCenter

Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 6:00 PM

Patrick Buick GMC & Used Car SuperCenter Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2005

Visit Rochester's 'Dealer Of The Year' winner....Patrick Buick GMC and Used Car SuperCenter in Henrietta. Volume based p

...

ricing to all our sales and service clients. We're New York's largest Buick GMC Dealer with a 4.9 out of 5 overall review rating on DealerRater.com. Plus read over 3100 testimonials and reviews with a 98% completely satisfied rating on our website: www.patrickbuickgmc.com. We offer the largest inventory in Rochester NY with a brand new 60,000 sq. ft. State of the Art Facility. Our 85 employees are our #1 asset with over 50% having 10 years or more of tenure!

"Our logo since 1985 tells the story! 'Patrick Putting People 1st'"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
522 lifetime reviews. Includes reviews of Patrick Buick GMC & Used Car SuperCenter from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 20, 2018

    Johnathan was great at helping me out with the purchase of my new Buick Encore! Was not rushed and went through 3 different financing scenarios to see... what was the best deal for me.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jonathan Collister

    Certified Sales Professional

    (5.0) 10 reviews

    Dave Brick

    Business Director

    (4.9) 36 reviews

  • 5.0 out of 5
    December 17, 2018

    Loving my new Terrain and Mike was the best from start to finish. Was so thoughtful and accomodating to my needs. Reviewed the whole car with me when i... picked it up. Will be sending friends and famiky to him for sure.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much Debbie for your business & wonderful comments. It's truly appreciated. Mike and the entire sales team really love reading these ever...y morning. Enjoy the new Terrain and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC


    Worked with:
    Tony Coleman

    Certified Sales Manager

    (5.0) 42 reviews

    Michael Pultorak

    Certified Sales Professional

    (4.8) 5 reviews

  • January 25, 2018

    It is not about just getting your car fixed, it's about the entire experience. Mario is my Service Representative when I get my SUV serviced. He is Amazing.... You pull into a warm, dry, very clean, huge garage; and are greeted by your personal Service Representative, in my case, Mario. (All the Reps are Fantastic) You are brought to the desk and asked questions about your concerns. Then you have the choice to sit in a very nice waiting room with free refreshments, TV and WiFi or you can get chartered where you need to go. The communication between you and your representative is outstanding, as they keep you informed about what is going on throughout the repair. I have told so many others about this dealership and I don't think I would ever buy a vehicle any place else. Thank you Mario and everyone that work at Patrick. The entire staff are wonderful, even after, when Jackie or the office staff call you to see if you were satisfied.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Wow! Thank you so much for your wonderful comments & continued business with us. It's truly appreciated! I'll forward this onto Mario and the entire s...ervice & sales team. Everyone will love it along with the 5 star recognition as well. Thanks again. Mark Pennella VP Patrick Buick GMC

  • 5.0 out of 5
    December 14, 2018

    My salesman was Tom Hawn, very nice gentleman. Easy to work with, no high sales pressure and no non sense best of all... Jim Perrin, Dave(finance) great... guys as well. Definitely will recommend friends.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much Mike for your business & spectacular comments. Tom, Dave & Jim will truly appreciate it. Enjoy the new ride and thank you for the 5 ...star recognition as well. Mark Pennella VP Patrick Buick GMC


    Worked with:
    Tony Coleman

    Certified Sales Manager

    (5.0) 42 reviews

    Jackie Little

    Office

    (5.0) 21 reviews

    Jim Perrin

    Certified Sales Manager

    (5.0) 6 reviews

    Dave Brick

    Business Director

    (4.9) 36 reviews

    Tom Hawn

    Certified Sales Professional

    (4.5) 8 reviews

    Francesca Ideman

    Title Clerk

    NOT RATED

  • 5.0 out of 5
    November 29, 2018

    Bob Gordon was friendly and professional from start to finish. He also had a lot of attention to the details. I highly recommend Bob Gordon & Patrick... Buick.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Mike for your wonderful comments & business. Bob & Jim will love it as well. Enjoy the new ride and thank you for the 5 star recognition. It...'s much appreciated. Mark Pennella VP Patrick Buick GMC


    Worked with:
    Jim Perrin

    Certified Sales Manager

    (5.0) 6 reviews

    Bob Gordon

    Certified Sales Professional

    (4.9) 24 reviews

  • 2.0 out of 5
    November 29, 2018

    Worked with a terrible salesman who sold me a 2016 Buick Encore in June and have already had it in the shop going on 3 times. 2 of which relate to the... awd being disabled. The salesman was very rude in the way he handled my concerns and basically lied to me over the phone claiming damage that I noticed on the car back when bought the car wasn???t there prior to me picking it up but he took a picture of me next to it on the drivers side(where the damage was) but sent me a picture of the passenger side of the car without me in the picture. Mario in service was helpful overall.. just picked up the car and hope it???s fixed this time.

    3.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    2.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ethan, we're sorry for any inconvenience that we may of caused. After reviewing this with your sales associate, sales managers and Mario in our servic...e center, your vehicle was repaired per the insurance estimate and we paid your $250 deductible for you. The AWD issue that your other facility could not repair was also completed by our service center at no charge and a free loaner vehicle was supplied as well. Hopefully this demonstrates that we do care about our clients. Again, we're sorry for any misgivings you may have and wish you the best in the future. Patrick Management


    Worked with:
    Mario Maimone

    Certified Service Advisor

    (4.5) 97 reviews

    Tom Hawn

    Certified Sales Professional

    (4.5) 8 reviews

  • 5.0 out of 5
    November 15, 2018

    Very knowledgeable and eager to please staff. We attended a get to know your new car seminar which included speaker from all departments. Very informative... on what needs to be done to get a long and pleasurable usage from your new car.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Paula for your business & kind comments. I'll pass this onto the entire seminar staff. They'll love it! Enjoy the new ride! Mark Pennella VP... Patrick Buick GMC


    Worked with:
    Jackie Little

    Office

    (5.0) 21 reviews

    Kasey Chudy

    Finance Manager

    (5.0) 9 reviews

    Tom Hawn

    Certified Sales Professional

    (4.5) 8 reviews

    John Tarplee

    Certified Service Manager

    NOT RATED

    Scott O'Dell

    Collision Center Manager

    NOT RATED

    Greg Crawford

    Parts and Accessories Manager

    NOT RATED

    Kristyn Difrancesca

    Administrative BDC Assistant

    NOT RATED

  • 5.0 out of 5
    November 15, 2018

    It was my first experience at Patrick and it was terrific . My sales person ( Jonathan Collister) was knowledgeable,friendly and extremely personable .... The service technician ( Mario Maimone) was also knowledgeable, courteous and friendly . Actually everyone I've been in contact with at Patrick has been just GREAT . I would recommend this dealership to everyone.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Awesome to hear Mike! Thank you so much for your business & spectacular comments. Jonathan, Mario and Kasey along with the entire sales and service te...am will love it as well. Enjoy the new ride and thank you for the 5 star recognition. Mark Pennella VP Patrick Buick GMC


    Worked with:
    Jonathan Collister

    Certified Sales Professional

    (5.0) 10 reviews

    Kasey Chudy

    Finance Manager

    (5.0) 9 reviews

    Mario Maimone

    Certified Service Advisor

    (4.5) 97 reviews

  • 5.0 out of 5
    October 13, 2018

    Buena atención , buen trato y buenos precios la excelencia en servidos de venta y calidad y me disculpan por mi idioma pero no hablo ingles .

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your wonderful comments about Dennis. He'll love it! Enjoy the ride and thank you for the 5 star recognition as well. Mark Penne...lla VP Patrick Buick GMC


    Worked with:
    Dennis Akselrod

    Certified Sales Professional

    (5.0) 20 reviews

  • 5.0 out of 5
    October 13, 2018

    Every time I purchase a vehicle at Patrick,I am treated with respect, The personal are always courteous and professional.When asked a question they are... very knowledgeable and helpful.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your wonderful comment & business. It's truly appreciated and I'm very pleased you noticed. I'll forward this onto both the service & sa...les teams. They love reading these every morning. Mark Pennella VP Patrick Buick GMC


    Worked with:
    Jonathan Collister

    Certified Sales Professional

    (5.0) 10 reviews

    Tony Coleman

    Certified Sales Manager

    (5.0) 42 reviews

    Jackie Little

    Office

    (5.0) 21 reviews

    Dave Brick

    Business Director

    (4.9) 36 reviews

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