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Stay away! Bought a brand new 2020 Yukon XL. They do not stand behind their products. Brought to Patrick service department after 20 days. They said... it was totally fine. Problem still persisted. After 10 days, had another GMC dealer look at it. They found it was misfiring and back right tire was out of alignment. Took 2 tire replacements to fix that. Now waiting to see if replacing fuel injectors will clear up misfiring. Truck has been in service for 17 days. During this whole time......do you think Patrick GMC Sales Rep or Sales Manger would call their customer? Not a single phone call. Is asking for a replacement Yukon XL too much? If you’re dealing with Patrick......beware.
Mr Joseph Giuliano, we're very sorry about the inconvenience that we or General Motors may of caused. We would like to clarify the actual events: When... you brought your Yukon in to us on 11/20/19, your only concern was for 'the transmission feels as though it slips when the RPM's come down'. After an 8 mile road test, there were no signs of any/your concerns and no 'faulty codes' were stored in the on-board computer system telling us that the vehicle was operating normal. Approximately 2 weeks later, you emailed us stating the vehicle starting acting up again and it was at Bob Johnson in Greece (closer to your residence). After a conversation with their service manager, it was determined that the intermittent issue may be faulty injectors which were replaced under warranty along with an out of balance rear tire. We did indeed have an approximate 30 minute phone conversation with you on 12/6/19 about your Yukon along with 2 documented voice messages I left you with no return response along with numerous email exchanges and since it was at another privately owned Dealership, we informed you that we could only advise/call them to ensure it was being properly addressed (which we immediately did). We also had a conversation with General Motors on your behalf about your vehicle and feelings and they wanted it repaired under warranty as soon as possible as well. We obviously wish it would of been brought back to us, although it seems Bob Johnson ended up performing properly too. According to their service manager yesterday, it was returned to you and is operating normal. Again, we're sorry for any inconvenience and truly do care about our clients as our 34 years in business indicates. Please enjoy your vehicle and know that we or any GMC dealer you choose will help in the future concerning maintenance/repairs that may arise. Thank you. John Tarplee and Tony Coleman. Patrick Management
I thought Robert Gordon was very thorough in helping me set up the app, OnStar and walking me through every detail of operating the car.
Thank you so much for your business & kind comment. I'll pass this onto Bob and the team. They'll truly appreciate it. Enjoy your new ride! Mark Penne...lla VP Patrick Buick GMC
It is not about just getting your car fixed, it's about the entire experience. Mario is my Service Representative when I get my SUV serviced. He is Amazing.... You pull into a warm, dry, very clean, huge garage; and are greeted by your personal Service Representative, in my case, Mario. (All the Reps are Fantastic) You are brought to the desk and asked questions about your concerns. Then you have the choice to sit in a very nice waiting room with free refreshments, TV and WiFi or you can get chartered where you need to go. The communication between you and your representative is outstanding, as they keep you informed about what is going on throughout the repair. I have told so many others about this dealership and I don't think I would ever buy a vehicle any place else. Thank you Mario and everyone that work at Patrick. The entire staff are wonderful, even after, when Jackie or the office staff call you to see if you were satisfied.
Wow! Thank you so much for your wonderful comments & continued business with us. It's truly appreciated! I'll forward this onto Mario and the entire s...ervice & sales team. Everyone will love it along with the 5 star recognition as well. Thanks again. Mark Pennella VP Patrick Buick GMC
Bob and the team at Patrick were very easy to work with and made our overall experience seem like a piece of cake! I would highly recommend Bob and the... Patrick team to anyone looking for a new vehicle.
Thank you so much for your business & wonderful comments. I'll forward this onto Bob, Kasey and the entire sales team. They'll love it too. Enjoy your... new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC
Bob Gorden is a good sales person with a great personality. He never made me feel like I was being pressured to buy a car. He was patient and answered... all of my questions about the car. He printed the information regarding recalls and accidents. Great car buying experience
Thank you so much for your business & kind comments. Bob and the sales team will truly appreciate it too. Enjoy the Terrain and thank you for the 5 st...ar recognition as well. Mark Pennella VP Patrick Buick GMC
Many thanks to Bob Gordon for helping my dad and I with two new Buicks. We appreciate Bob's knowledge and expertise and are confident in his ability to... get us great cars at great prices.
That's great to hear! Thank you very much for your business & wonderful comments about Bob. He'll love it! Enjoy the new Buick's and thank you for the... 5 star recognition as well. Mark Pennella VP Patrick Buick GMC
I received great customer service. It was hassle free. Mike was friendly, knowledgeable and made my car buying experience comfortable and simple. He... found exactly what I was looking for.
That's so great to hear Sharon! Thank you for your business & kind comments. Enjoy the new ride and thank you for the 5 star recognition as well. It's... much appreciated. Mark Pennella VP Patrick Buick GMC
I cannot say enough good things about Dennis and what this dealership did to get me into my first brand new car. Customer oriented and they treat you like... family! Thank you Dennis and Patrick Buick for making my first car buying experience one to remember.
That's so great to hear! I'm very pleased that your happy and enjoyed the car buying experience. I'll forward this onto Dennis and the entire sales te...am. They'll truly appreciate your comments too. Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC
The whole sale went so smoothly. John was friendly and knowledgeable about the car. He showed me a vehicle with my specifications and then showed me the... car I really wanted and then the affordability in a non pushy atmosphere. He put a rush job on the prep of the car so I could get it in a timely manor that was conducive to my work schedule. Thank you John Faffiano, you were great! Financing was a breeze and I didn't feel pressured to buy extras that I didn't want.
Thank you so much for your business & wonderful comments. John and the sales team will greatly appreciate it too. Enjoy the new ride and thank you for... the 5 star recognition. Mark Pennella VP Patrick Buick GMC
There's a reason I've purchased five cars from this dealer since 2011. Highly recommend going there is you are in the market for Buick GMC or used vehicle.... Professional and friendly staff that are easy to work with.
Thank you for your wonderful comments & business throughout the years. It's very much appreciated. I'll pass this onto Bob and the entire sales team. ...Enjoy the new ride and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC