Patrick Buick GMC & Used Car SuperCenter Hours
Visit Rochester's 'Dealer Of The Year' winner....Patrick Buick GMC and Used Car SuperCenter in Henrietta. Volume based p
ricing to all our sales and service clients. We're New York's largest Buick GMC Dealer with a 4.9 out of 5 overall review rating on DealerRater.com. Plus read over 3100 testimonials and reviews with a 98% completely satisfied rating on our website: www.patrickbuickgmc.com. We offer the largest inventory in Rochester NY with a brand new 60,000 sq. ft. State of the Art Facility. Our 85 employees are our #1 asset with over 50% having 10 years or more of tenure!
"Our logo since 1985 tells the story! 'Patrick Putting People 1st'"
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Johnathan was great at helping me out with the purchase of my new Buick Encore! Was not rushed and went through 3 different financing scenarios to see... what was the best deal for me.
Loving my new Terrain and Mike was the best from start to finish. Was so thoughtful and accomodating to my needs. Reviewed the whole car with me when i... picked it up. Will be sending friends and famiky to him for sure.
Thank you so much Debbie for your business & wonderful comments. It's truly appreciated. Mike and the entire sales team really love reading these ever...y morning. Enjoy the new Terrain and thank you for the 5 star recognition as well. Mark Pennella VP Patrick Buick GMC
It is not about just getting your car fixed, it's about the entire experience. Mario is my Service Representative when I get my SUV serviced. He is Amazing.... You pull into a warm, dry, very clean, huge garage; and are greeted by your personal Service Representative, in my case, Mario. (All the Reps are Fantastic) You are brought to the desk and asked questions about your concerns. Then you have the choice to sit in a very nice waiting room with free refreshments, TV and WiFi or you can get chartered where you need to go. The communication between you and your representative is outstanding, as they keep you informed about what is going on throughout the repair. I have told so many others about this dealership and I don't think I would ever buy a vehicle any place else. Thank you Mario and everyone that work at Patrick. The entire staff are wonderful, even after, when Jackie or the office staff call you to see if you were satisfied.
Wow! Thank you so much for your wonderful comments & continued business with us. It's truly appreciated! I'll forward this onto Mario and the entire s...ervice & sales team. Everyone will love it along with the 5 star recognition as well. Thanks again. Mark Pennella VP Patrick Buick GMC
My salesman was Tom Hawn, very nice gentleman. Easy to work with, no high sales pressure and no non sense best of all... Jim Perrin, Dave(finance) great... guys as well. Definitely will recommend friends.
Thank you so much Mike for your business & spectacular comments. Tom, Dave & Jim will truly appreciate it. Enjoy the new ride and thank you for the 5 ...star recognition as well. Mark Pennella VP Patrick Buick GMC
Bob Gordon was friendly and professional from start to finish. He also had a lot of attention to the details. I highly recommend Bob Gordon & Patrick... Buick.
Thank you Mike for your wonderful comments & business. Bob & Jim will love it as well. Enjoy the new ride and thank you for the 5 star recognition. It...'s much appreciated. Mark Pennella VP Patrick Buick GMC
Worked with a terrible salesman who sold me a 2016 Buick Encore in June and have already had it in the shop going on 3 times. 2 of which relate to the... awd being disabled. The salesman was very rude in the way he handled my concerns and basically lied to me over the phone claiming damage that I noticed on the car back when bought the car wasn???t there prior to me picking it up but he took a picture of me next to it on the drivers side(where the damage was) but sent me a picture of the passenger side of the car without me in the picture. Mario in service was helpful overall.. just picked up the car and hope it???s fixed this time.
Ethan, we're sorry for any inconvenience that we may of caused. After reviewing this with your sales associate, sales managers and Mario in our servic...e center, your vehicle was repaired per the insurance estimate and we paid your $250 deductible for you. The AWD issue that your other facility could not repair was also completed by our service center at no charge and a free loaner vehicle was supplied as well. Hopefully this demonstrates that we do care about our clients. Again, we're sorry for any misgivings you may have and wish you the best in the future. Patrick Management
Very knowledgeable and eager to please staff. We attended a get to know your new car seminar which included speaker from all departments. Very informative... on what needs to be done to get a long and pleasurable usage from your new car.
Thank you Paula for your business & kind comments. I'll pass this onto the entire seminar staff. They'll love it! Enjoy the new ride! Mark Pennella VP... Patrick Buick GMC
Certified Service Manager
Collision Center Manager
Parts and Accessories Manager
Administrative BDC Assistant
It was my first experience at Patrick and it was terrific . My sales person ( Jonathan Collister) was knowledgeable,friendly and extremely personable .... The service technician ( Mario Maimone) was also knowledgeable, courteous and friendly . Actually everyone I've been in contact with at Patrick has been just GREAT . I would recommend this dealership to everyone.
Awesome to hear Mike! Thank you so much for your business & spectacular comments. Jonathan, Mario and Kasey along with the entire sales and service te...am will love it as well. Enjoy the new ride and thank you for the 5 star recognition. Mark Pennella VP Patrick Buick GMC
Buena atención , buen trato y buenos precios la excelencia en servidos de venta y calidad y me disculpan por mi idioma pero no hablo ingles .
Thank you so much for your wonderful comments about Dennis. He'll love it! Enjoy the ride and thank you for the 5 star recognition as well. Mark Penne...lla VP Patrick Buick GMC
Every time I purchase a vehicle at Patrick,I am treated with respect, The personal are always courteous and professional.When asked a question they are... very knowledgeable and helpful.
Thank you for your wonderful comment & business. It's truly appreciated and I'm very pleased you noticed. I'll forward this onto both the service & sa...les teams. They love reading these every morning. Mark Pennella VP Patrick Buick GMC