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Reviews

Average Ratings

4.8
554 lifetime reviews. Includes reviews of Ide Honda Mazda from DealerRater.com
  • Long-distance Purchase went Great!

    I'm from Buffalo and was looking for a particular car and Ide Honda happened to have a Certified Used one on the lot. Joe Preteroti was great work...


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    I'm from Buffalo and was looking for a particular car and Ide Honda happened to have a Certified Used one on the lot. Joe Preteroti was great working with me over the phone and had everything ready when I traveled to Rochester to check the vehicle in person and then again for delivery. It's been almost a month and I love the car. Thanks!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Tire Brake!
    April 21, 2017

    Needed brakes and tires. Never cheap but Jim helped me find best deal and addressed all my concerns in professional manner. Changes to your waitin...


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    Needed brakes and tires. Never cheap but Jim helped me find best deal and addressed all my concerns in professional manner. Changes to your waiting area (snacks, digital work space ) are convenient and friendly. Thank you.

    Does recommend this dealer
    Came in for service or repair

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  • Great Service
    April 9, 2017

    I want to give kudos to Mike Hunsinger. I had a flat tire and although I had no appointment, I was greeted and taken care of. The tire my car re...


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    I want to give kudos to Mike Hunsinger. I had a flat tire and although I had no appointment, I was greeted and taken care of. The tire my car required was not in stock and Mike drove to Henrietta and picked it up. Literally he went the 'extra mile' for a sale that was under $150. Have now purchased 3 cars from Ide and have had wonderful service. I will keep coming back.

    Does recommend this dealer
    Came in for service or repair

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  • Great Service Department
    April 6, 2017

    Jim Milella & Mike Monachino always give me he best experience when I come for service. Melinda P in sales is always very personable & knowledgeab...


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    Jim Milella & Mike Monachino always give me he best experience when I come for service. Melinda P in sales is always very personable & knowledgeable. Always a good experience.

    Does recommend this dealer
    Came in for service or repair

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  • Great service
    April 6, 2017

    I decided to finance my first car at dick idea honda. Couldn't have had a better experience. My salesman Gerry Lamb got me exactly the car I wante...


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    I decided to finance my first car at dick idea honda. Couldn't have had a better experience. My salesman Gerry Lamb got me exactly the car I wanted. Wonderful!!!!!!

    Does recommend this dealer

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  • NYS inspection and tire rotation
    April 5, 2017

    Jim Milella is very customer oriented and he makes our service visits a true pleasure to do business with Dick Ide Honda. We have been having our ...


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    Jim Milella is very customer oriented and he makes our service visits a true pleasure to do business with Dick Ide Honda. We have been having our vehicles serviced by Dick Ide for the past twelve years.

    Does recommend this dealer
    Came in for service or repair

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  • New car

    I decided to finance my first car at dick idea honda. Couldn't have had a better experience. My salesman Gerry Lamb got me exactly the car I wante...


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    I decided to finance my first car at dick idea honda. Couldn't have had a better experience. My salesman Gerry Lamb got me exactly the car I wanted. Wonderful!!!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • SUV mom chose Odyssey
    April 3, 2017

    I dreaded it. The minivan. But I am so happy with the 2016 Odyssey. It drives much better than the SUVs I test drove. And I drove a lot. More room...


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    I dreaded it. The minivan. But I am so happy with the 2016 Odyssey. It drives much better than the SUVs I test drove. And I drove a lot. More room, better mom-features and a better price. I have 2 girls, 1 and 2. I made the switch away from SUVs for them. I feel like we can all breathe better because we have room. And I can sleep better knowing I have them in a top rated safety first van. Thank you Brad at IDE Honda. You knew I needed the van and I'm so glad I listened! He doesn't want to SELL you a car. He wants to help you BUY a car. That's a big difference from the other dealerships we dealt with. Go visit with Brad. He will answer all your questions, put you at ease and even make you laugh. It was MY pleasure doing business with him.

    Does recommend this dealer

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  • Fix wipers
    March 31, 2017

    Everyone was so helpful since this was my first time. The minute I drove in a very nice young man (I'm sorry I didn't get his name) immediately c...


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    Everyone was so helpful since this was my first time. The minute I drove in a very nice young man (I'm sorry I didn't get his name) immediately came over and took me to the service desk. Mike was great and when I was done, he showed me how to open my gas and front hood doors. The blades were under warranty since my car had 683 miles on it (I got it on Dec 10 but have not driven much due to my recent surgery). I definitely will return to Ide Honda for any future service for my FIT. I also received a follow-up call and again I can't remember her name but she was great. You have a very good staff and procedures in place. Kathy Prince

    Does recommend this dealer
    Came in for service or repair

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  • Worst customer service

    Absolute worst customer service I have ever seen in a service center ! My transmission has been clunking since the day I've had the vehicle from d...


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    Absolute worst customer service I have ever seen in a service center ! My transmission has been clunking since the day I've had the vehicle from day one and the always tell me there is nothing wrong with it! I am nOw hearing humming noise from my vehicle and they are telling me my one tire is wearing differently from the rest! The service advisor showed me the tire that was wearing differently and had no explanation as to why! I simply bought my car because of the fact that Honda is supposed to be a reputable company and take care of their customers which is not the case here. Also they don't have proper documentation due to the fact that my car was in in July for a tire rotation and they have no notes of it !!! I truly regret purchasing a car from Honda and beside the oil change service I will never bring my car back again!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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