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Reviews

Average Ratings

4.5
216 lifetime reviews. Includes reviews of Casey Chevrolet from DealerRater.com
  • Will definitely be Returning to Buy here again!

    Jamel Tirado is the absolute best sales consultant. Both times buying my cars he has been the absolute best. He is very knowledgeable and will do ...

    Dealer Response

    Rosalind, thank you for the kind words! We are so happy to hear about your great experiences with Jamel! Jamel, along with the rest of our team, a...


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    Jamel Tirado is the absolute best sales consultant. Both times buying my cars he has been the absolute best. He is very knowledgeable and will do everything he can to make sure your car buying experience goes smoothly and that he has taken care of all your concern even when it comes to setting up visit to get something done months after your purchase. Casey really is the "only name I need to know" just like their slogan in the commercials. Referring anybody I know to Jamel and the Casey Chevy Family.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rosalind, thank you for the kind words! We are so happy to hear about your great experiences with Jamel! Jamel, along with the rest of our team, are always dedicated to helping our customers before, during and after they have left our dealership completely satisfied. We look forward to future business with you as well as your friends and family!


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  • MAADA A+++
    April 16, 2017

    I came with my daughter to the Hampton Colosseum sale and Maada was very helpful, courteous, and respectful and I loved the 2012 Malibu he showed ...

    Casey Chevrolet

    Thank you so much for your excellent rating and review, Deborah! We are so glad that even though you didn't end up getting your car at Casey Chevy...


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    I came with my daughter to the Hampton Colosseum sale and Maada was very helpful, courteous, and respectful and I loved the 2012 Malibu he showed me and left a deposit. I ended up buying elsewhere but he was amazing to work with. It just came down to price. I would recommend Maada.

    Does recommend this dealer
    Casey Chevrolet

    Thank you so much for your excellent rating and review, Deborah! We are so glad that even though you didn't end up getting your car at Casey Chevy, you had an enjoyable time working with our team! Thanks for sharing your experience with us and let us know if there's anything we can do for you in the future!


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  • Best Dealership in the Hampton Roads Area
    April 15, 2017

    I'm in the military, have lived many places and bought many cars. Casey Chevrolet is easily my favorite dealership to do business with. No games o...

    Casey Chevrolet

    We're so happy to hear that you enjoyed your recent visit to Casey Chevrolet! Your recommendations really do bring a smile to our face! Thank you ...


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    I'm in the military, have lived many places and bought many cars. Casey Chevrolet is easily my favorite dealership to do business with. No games or gimmicks. Craig Politte and Ed Pelczarski Are always willing to help and ensure that you drive off with the car that you want and it fits your budget. I wouldn't recommend buying a car from anyone else

    Does recommend this dealer
    Casey Chevrolet

    We're so happy to hear that you enjoyed your recent visit to Casey Chevrolet! Your recommendations really do bring a smile to our face! Thank you so much for your kind words for Craig, Ed, and the rest of the dealership and let us know if there's anything else we can do for you!


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  • Awsome. Jeff is so professional. I would'nt go anywhere else
    April 14, 2017

    Even though we didn't get our last car from Casey. I was still treated like family. Jeff will always let u no what u need done to keep ur vehicle ...

    Casey Chevrolet

    Thank you so much for the excellent review, Alison! We are thankful for your business and we are so happy that you enjoyed working with Jeff so mu...


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    Even though we didn't get our last car from Casey. I was still treated like family. Jeff will always let u no what u need done to keep ur vehicle running properly. I can't go anywhere else.

    Does recommend this dealer
    Came in for service or repair
    Casey Chevrolet

    Thank you so much for the excellent review, Alison! We are thankful for your business and we are so happy that you enjoyed working with Jeff so much! We look forward to working with you more in the future!


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  • Mazda & Mike were perfect !!
    April 14, 2017

    Maada and Mr. Mike were both very accommodating to everything that we were trying to do during our buying experience, very patient, and worked wit...

    Casey Chevrolet

    Thank you for the wonderful five-star review! We're excited you had a great experience working with Michael and Maada. Please let us know if we ca...


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    Maada and Mr. Mike were both very accommodating to everything that we were trying to do during our buying experience, very patient, and worked with us as far as pricing was concerned. Made the buying experience a breeze. I would definitely recommend talking to either one of them 100% thanks guys !! 🤗

    Does recommend this dealer
    Casey Chevrolet

    Thank you for the wonderful five-star review! We're excited you had a great experience working with Michael and Maada. Please let us know if we can assist you in the future. Thank you for choosing Casey Chevrolet and we hope you visit us again!


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  • I wouldn't go any where else!
    April 14, 2017

    In & out quick. No hassle, great service and very friendly!everything right at your hands to make everything convenient. If you don't to wait the ...

    Casey Chevrolet

    Maddie, we are so happy to hear that you have always enjoyed your visits to Casey Chevrolet! Thank you for your loyalty and we look forward to wor...


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    In & out quick. No hassle, great service and very friendly!everything right at your hands to make everything convenient. If you don't to wait the service of a shuttle is also there for you.

    Does recommend this dealer
    Came in for service or repair
    Casey Chevrolet

    Maddie, we are so happy to hear that you have always enjoyed your visits to Casey Chevrolet! Thank you for your loyalty and we look forward to working with you on your next visit!


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  • Beware of Richard Vaughn!
    March 16, 2017

    This man will lie straight to your face as he steals money out of your wallet, insisting he is taking care of your safety on the road. His practic...


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    This man will lie straight to your face as he steals money out of your wallet, insisting he is taking care of your safety on the road. His practices are illegal and frightening.

    Does not recommend this dealer
    Came in for service or repair

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  • I Left Feeling Belittled
    March 10, 2017

    I had a horrific experience today with the service department. I made an appointment the day before and specifically asked the lady if Casey could...


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    I had a horrific experience today with the service department. I made an appointment the day before and specifically asked the lady if Casey could provide the service I needed. I've got an older truck, so I was met with an attitude from the get-go. Gray haired guy up front oozed skepticism and wasn't nice at all, who then sent me to Gene, who didn't understand the technical nature of the service I needed. He asked one of the mechanics who made an assumption about my vehicle without talking to me. I then asked Gene to have the mechanic come out so I could show him what I needed done. The mechanic immediately pointed out the I had a different engine than came in the truck, and I pointed out that it had no bearing on what I needed done. Between Gene and the mechanic, they came up with every excuse they could not to work on my truck, and said "you put this truck together in your back yard. What do you want us to do?" I then explained that the truck is all factory GM parts and I needed one RPO code changed in the computer, which has to be done at the dealership, but they wanted me to pay them to research how to do it. I asked Gene, "why did the lady give me an appointment for this after I specifically asked her if you could do it?" to which he replied "of course she will tell you we can do it." I did not deserve the belittling nature of my treatment here and will never come back. STAY AWAY

    Does not recommend this dealer
    Came in for service or repair

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  • Terrible experience

    I had a horrific experience today with the service department. I made an appointment the day before and specifically asked the lady if Casey could...

    Dealer Response

    Thank you for sharing your feedback, Joseph. We are sorry your truck's recent visit to our service center has not left you completely satisfied. O...


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    I had a horrific experience today with the service department. I made an appointment the day before and specifically asked the lady if Casey could provide the service I needed. I've got an older truck, so I was met with an attitude from the get-go. Gray haired guy up front oozed skepticism and wasn't nice at all, who then sent me to Gene, who didn't understand the technical nature of the service I needed. He asked one of the mechanics who made an assumption about my vehicle without talking to me. I then asked Gene to have the mechanic come out so I could show him what I needed done. The mechanic immediately pointed out the I had a different engine than came in the truck, and I pointed out that it had no bearing on what I needed done. Between Gene and the mechanic, they came up with every excuse they could not to work on my truck, and said "you put this truck together in your back yard. What do you want us to do?" I then explained that the truck is all factory GM parts and I needed one RPO code changed in the computer, which has to be done at the dealership, but they wanted me to pay them to research how to do it. I asked Gene, "why did the lady give me an appointment for this after I specifically asked her if you could do it?" to which he replied "of course she will tell you we can do it." I did not deserve the belittling nature of my treatment here and will never come back. STAY AWAY

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your feedback, Joseph. We are sorry your truck's recent visit to our service center has not left you completely satisfied. Our GM Certified technicians take pride in providing our customers and their vehicles with the quick and effective service they deserve. With your truck being unique in nature, we will have to look further into how to perform the service requested. We still want to help you any way we can. Please contact Rick Milton at 757-591-1100 at your earliest convenience. We look forward to speaking with you soon.


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  • New vs. Used Vehicle Purchase Experience
    February 19, 2017

    We purchase a new 2016 Cruze LT in Aug '16 from Sam Opara & the experience was excellent. He was knowledgeable, polite, & professional. Base on ...

    Casey Chevrolet

    Charlie, thank you for taking the time to share your comments. We are glad Sam, Maada and William were able to create an overall enjoyable buying ...


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    We purchase a new 2016 Cruze LT in Aug '16 from Sam Opara & the experience was excellent. He was knowledgeable, polite, & professional. Base on our experience with him, we decided to purchase a used 2015 Equinox LT from Casey Chevrolet in early Feb '17. Totally different experience between these 2 sides of the house. We were met by Edward Ricks Jr, who explained to us that the vehicle we came to see was actually at one of Casey Chevrolet's sister locations just down the street. He provided us transportation to that location so we could complete the test-drive. Edward was quite helpful & pleasant to deal with that day. Satisfied with the vehicle, we procured a pre-approved loan through our own financial institution within 3 days & notified Edward a day in advance that we would be up there to complete the purchase. Edward notified us that he could not be there & provided us with Maada Keili as a POC. What we learned after the fact was that Edward communicated poorly with Maada just before closing time that day (5 hours after our call), which led to the next series of events. Upon arrival the next day (Thursday evening at 6PM) to complete the vehicle purchase, we found that the vehicle was not detailed (as is the standard), had under 1/4 tank of gas, only 1 key, & no floor mats. After 3 hours, we finally completed all the paperwork & left with our new Equinox. There were several other concerns during the 3-hour transaction to include a sudden price increase of $500, which we call B.S. on & had removed as well as high-pressure tactics to sell their own financing, & harassing phone calls after the transaction. We received 4 calls/messages from Edward the following Monday asserting in a menacing way that we needed to deliver a payment check ASAP. After contacting our financial institution, we received the FedEx tracking e-mail showing proof of delivery at 9AM that morning. Edward should have verified his information before inferring through various voice mails that we intended to stiff him. To top it off, a couple of documents were missed during the purchase process, so Edward had the audacity to contact us around 5PM on Valentine's Day & insist we come up to the dealership right ten to sign these docs. This was not our oversight; therefore, we informed him we would get up that the following weekend when it was convenient for us. He then called us back AGAIN 10 minutes later insisting we meet him somewhere to sign these docs. This was the last straw. I wrote up a scathing 3-page document of my own documenting the entire experience, & after signing the remaining docs that Saturday, had a talk with the Used Car Sales Manager, William Rodgers, & our REAL salesman, Keili Maada. They both redeemed themselves through apologies as well as providing floor mats on the spot & a voucher to get a free spare key made on-the-spot. Kudos to Sam, Maada, & William for their efforts. Edward, on the other hand almost single-handedly cost that sale, future sales from me, & any hopes of a recommendation to shop at Casey. A word for the wise...be prepared & stand your ground against any hardball tactics. If something does not feel right...walk away. Do thorough research & know exactly which vehicle you plan to buy including the VIN number. Know the actual price advertised in case anything fishy occurs while completing paperwork. Contact your insurance agent with the VIN of the vehicle you plan to purchase to had it added so you can bring proof of insurance (this will save you another headache). If at all possible, get a pre-approved loan through your own financial institution. And finally, if purchasing a used vehicle here, AVOID EDWARD.

    Does recommend this dealer
    Casey Chevrolet

    Charlie, thank you for taking the time to share your comments. We are glad Sam, Maada and William were able to create an overall enjoyable buying experience. It is unfortunate, however, that aspects of your buying experience did not go as smooth as possible. Our entire sales team strives to provide our customers with the higher level of service they have come to expect from Casey Chevrolet. We are glad our team was able to make everything right with you to ensure your satisfaction. We truly do appreciate your continued business, and hope you are fully enjoying your new Equinox. If there is anything more we can do for you, please do not hesitate to reach out to William Rodgers or Maada Keili.


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