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Reviews

Average Ratings

5.0
177 lifetime reviews.
  • Great dealership/great sales people

    We came to Massie to look for a new car, we found one that we liked, test drove it and made a deal, all in one hour and 30 mins. Went back late a...

    Dealer Response

    Thanks for sharing, Thomas! I'm happy to hear that our team provided you with a hassle-free experience. We hope you are enjoying your new vehicle....


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    We came to Massie to look for a new car, we found one that we liked, test drove it and made a deal, all in one hour and 30 mins. Went back late afternoon and signed all the papers and was out in one hour. One, two, three and it was all done. That's what I like!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks for sharing, Thomas! I'm happy to hear that our team provided you with a hassle-free experience. We hope you are enjoying your new vehicle. Let us know if we can do anything more for you. Best, Bob Massie Jr. Vice President bmassiejr@bobmassie.com


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  • Outstanding colission repair

    Great people and excellent service! I would have all my family and friends take their vehicle to Massie for collision repair. Truly the best


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    Great people and excellent service! I would have all my family and friends take their vehicle to Massie for collision repair. Truly the best

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Happy with service

    They were so friendly and caring and took the car immediately and knew why I was there, the waiting room was comfortable and nice to be in.

    Dealer Response

    Linda, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Bob Massie Toyota. If t...


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    They were so friendly and caring and took the car immediately and knew why I was there, the waiting room was comfortable and nice to be in.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Linda, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Bob Massie Toyota. If there is anything more that we can do please come back and see us again. Take care! Best regards, Bob Massie Jr. Vice President bmassiejr@bobmassie.com


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  • I've found my new Toyota dealer

    Scott was a fantastic salesman who gave me a fair price for the new truck and a fair deal on my trade-in - and I did my research! I told him up fr...

    Dealer Response

    Jeffrey, thank you for taking the time to write such a detailed review about your experience at Bob Massie Toyota! We truly appreciate it. We woul...


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    Scott was a fantastic salesman who gave me a fair price for the new truck and a fair deal on my trade-in - and I did my research! I told him up front that I probably wasn't going to buy anything right now, but he spent more than two hours showing me the vehicle and all its features. Didn't even ask to run my credit and gave me a range of possible payments depending on the interest rate I qualified for. He let me leave that night without any pressure. I took his offer home and did a little more shopping...I was back the next day. The paperwork took no time at all and Derrick thoroughly explained all of the additional warranties AND took no for an answer without incident. Everyone was very pleasant from start to finish. Best car buying experience I've ever had.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeffrey, thank you for taking the time to write such a detailed review about your experience at Bob Massie Toyota! We truly appreciate it. We would like to congratulate you on your purchase! We are very glad to hear that your experience with Scott and Derrick have been very positive. It was great doing business with you. We hope to see you again! Best regards, Bob Massie Jr. Vice President bmassiejr@bobmassie.com


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  • Massie

    I am impressed by the fact that everyone is so customer oriented and friendly. It is refreshing to be treated like a family member and not just a...

    Dealer Response

    We appreciate your input, Anna. Glad to hear that you are impressed with the service we offer here at Bob Massie Toyota Scion. If there is anythin...


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    I am impressed by the fact that everyone is so customer oriented and friendly. It is refreshing to be treated like a family member and not just another car owner. You are listened to and no question or request is ignored.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your input, Anna. Glad to hear that you are impressed with the service we offer here at Bob Massie Toyota Scion. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Bob Massie Jr. Vice President bmassiejr@bobmassie.com


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  • GREAT SERVICE

    I recommend you shop and/or get your car serviced at Bob Maseey. They have always treated me with the upmost respect and professionalism. I have...

    Dealer Response

    John, thank you for the feedback and recommendation! We are happy to hear of your positive experience at Bob Massie Toyota Scion, and we are grate...


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    I recommend you shop and/or get your car serviced at Bob Maseey. They have always treated me with the upmost respect and professionalism. I have always recieved prompt attention to my needs

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, thank you for the feedback and recommendation! We are happy to hear of your positive experience at Bob Massie Toyota Scion, and we are grateful for choosing us for your automotive needs. We look forward to serving you again in the future! Respectfully, Bob Massie Jr. Vice President bmassiejr@bobmassie.com


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  • Super dealership

    Courteous prompt with my car. Always treat me like I am the only person in the dealership. Employees are very friendly and knowledgeable

    Dealer Response

    Thanks for this review, Sandra. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what yo...


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    Courteous prompt with my car. Always treat me like I am the only person in the dealership. Employees are very friendly and knowledgeable

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for this review, Sandra. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Warm regards, Bob Massie Jr. Vice President bmassiejr@bobmassie.com


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  • Freat service and cost effective

    The service time was on scheduled time with issues explored and positively resolved in a short period of time and cost effective.

    Dealer Response

    Thanks for giving us the opportunity to service your car, Anthony. I am happy to hear that everything went well for you. I will pass your feedback...


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    The service time was on scheduled time with issues explored and positively resolved in a short period of time and cost effective.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for giving us the opportunity to service your car, Anthony. I am happy to hear that everything went well for you. I will pass your feedback along to our team. Drive safely. All the best, Bob Massie Jr. Vice President bmassiejr@bobmassie.com


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  • Great service

    The timely processing of the paperwork. We were in and out very quickly. The environment was very relaxed and we never felt pressured.

    Dealer Response

    It is very kind of you to write us such a nice review, Diane. We're proud to offer our customers a timely, quick and pressure-free shopping experi...


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    The timely processing of the paperwork. We were in and out very quickly. The environment was very relaxed and we never felt pressured.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It is very kind of you to write us such a nice review, Diane. We're proud to offer our customers a timely, quick and pressure-free shopping experience, and I'm glad to hear that was the case for you on your recent visit to Bob Massie Toyota. Thank you so much for your business and please let us know if there's anything else we can do for you. All the best, Bob Massie Jr. Vice President bmassiejr@bobmassie.com


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  • Service Repair

    Quick and efficient. I was happy to get a courtesy ride back to my house since the repair was going to take a while. That was very convenient for me.

    Dealer Response

    Robert, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the courtesy ride we provided and the q...


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    Quick and efficient. I was happy to get a courtesy ride back to my house since the repair was going to take a while. That was very convenient for me.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Robert, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the courtesy ride we provided and the quick and efficient service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best, Bob Massie Jr. Vice President bmassiejr@bobmassie.com


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