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Adviser","emailTxt":"temple.downs@hallauto.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/6cccef28595c.jpg","drDealerId":20653,"certifiedEmployee":false,"deptDscrp":"Service"}]

Hall Acura Newport News

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM

Hall Acura Newport News Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since July 2008

Hall Rewards, an exclusive rewards program from Hall a part of MileOne Autogroup, puts you in the driver's seat. Rewards

...

points are easy to earn and simple to redeem. Earn points for purchasing a new or used vehicle as well as for service and body shop repairs. You decide how to use your points for discounts on your next vehicle purchase or toward service or repairs*. Exclusive Hall Customer Benefits include a $500 trade credit, 7-day or 500 mile vehicle exchange, lifetime Virginia & North Carolina State Safety Inspections, complimentary shuttle service and more! Certain terms and conditions apply. See dealer for details.

"We will not be undersold.....More Cars, Great People!"

Service

Oil, Filter Change

$34.95

Tire Rotation

$19.95

Brake Inspection

Complimentary

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
349 lifetime reviews. Includes reviews of Hall Acura Newport News from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 4, 2018

    As always, Temple did an outstanding job with facilitating service for my vehicle. She's knowledgeable, doesn't try to oversell, gets the job... done, and does a wonderful job communicating what the service is and when it's complete. Truly, I feel like family when I'm at this dealership (including the buying process, but especially for service).

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Temple Downs

    Service Adviser

    NOT RATED

  • 5.0 out of 5
    December 1, 2018

    Devin is an excellent professional for Hall Acura. He is knowledgeable and helpful and not at all pushy. He considered my preferences and provided Great... customer service. Kathleen in Yorktown

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Devin Sheldon

    Sales Associate

    (5.0) 87 reviews

  • September 3, 2016

    I recently purchased a new 2016 Acura TLX V-6 Technology package vehicle from Hall Acura-Newport News. I negotiated and paid total cash. I was treated... with courtesy and the salesman, Devin Sheldon, had a test drive car, chosen by me online prior to visit, parked and ready for me, up front, at my appointment time. I also drove a second similar new car with 4 cylinders. I was treated with respect and courtesy during my entire time at Hall. Features were explained to me and various available vehicles of differing colors where shown to me. I chose the showroom vehicle due to color and features; the vehicle was removed carefully and cleaned. I was introduced to the service team also. I have received touch up paint, delivered straight to my home from the parts folks, who were on a regular trip to my area for other needs. I am very satisfied with my new Acura TLX V-6 car and with the sales people at Hall Acura-Newport News.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your heartfelt response Debra Gillilan. We appreciate your business and strive to maintain a high standard of customer satisfaction. We ...are pleased to hear that Devin Sheldon lead you to your new 2016, Acura TLX, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Hall Acura of Newport News. Thank you again Debra Gillilan and have a great day!

  • 5.0 out of 5
    December 1, 2018

    I have been a loyal patron of this dealership for over 20 years. I have purchased several Acuras along the way. I'm happy to say that I will continue... to keep this place as my favorite dealership. The best reason by far for my loyalty is Devin Sheldon! He is so great! He'll go out of his way to make the purchasing experience comfortable. He even decorated my new car with a huge ribbon. Loved it!!

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We really appreciate your continued business with us and if there is anything else we can assist you with, please let us know!


    Worked with:
    Devin Sheldon

    Sales Associate

    (5.0) 87 reviews

  • 5.0 out of 5
    November 14, 2018

    This is our third new vehicle purchase from this dealership. Professional friendly and knowledgeable personnel made this experience enjoyable from start... to finish. This keeps us coming back

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call o...r stop by. Have an awesome day!


    Worked with:
    Devin Sheldon

    Sales Associate

    (5.0) 87 reviews

    Chris Meyer

    F & I Manager

    (4.9) 58 reviews

    John Rooney Jr.

    General Sales Manager

    (4.9) 36 reviews

  • 5.0 out of 5
    November 14, 2018

    I have nothing but good things to say about this service department. They go beyond expectations every time. Will always go to them for my vehicle needs... as long as I live in the Hampton Roads area.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cassie, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know! We hope you... have a great day!


    Worked with:
    Katie Carstens

    Service Adviser

    NOT RATED

  • 5.0 out of 5
    November 7, 2018

    Devin was an amazing person to work with. He really listens to what I was looking for and helped find the perfect car for me and my family. We couldn???t... be happier with the whole experience. I highly recommend Devin to anyone looking to buy a new car!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, we're happy to hear you had such a positive visit with our team! Your recommendation means so much to us and we're so happy to have earned it. ...Thank you again for taking the time to let the world know about your positive experience. Have a great day!


    Worked with:
    Devin Sheldon

    Sales Associate

    (5.0) 87 reviews

  • 5.0 out of 5
    November 5, 2018

    Our sales person Devin gave us a fair price . He didn't play games and worked to get us a price we could afford. They were speedy and made the process... as simple and easy as possible. We will definitely be repeat customers and highly recommend this Dealership and Devin !!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your positive experience with Devin! We are so grateful to have earned your business and look forward to your next visit! Take c...are!


    Worked with:
    Devin Sheldon

    Sales Associate

    (5.0) 87 reviews

  • 5.0 out of 5
    October 29, 2018

    Very professional associates. I was in and out within 2.5 hours. Everyone was approachable . They did not make me feel uncomfortable and no sales pitch... or pressure.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tony, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! Take care!


    Worked with:
    Devin Sheldon

    Sales Associate

    (5.0) 87 reviews

    John James Privett

    Sales Manager

    (5.0) 11 reviews

    Chris Meyer

    F & I Manager

    (4.9) 58 reviews

  • 5.0 out of 5
    October 27, 2018

    We were not the market for a new vehicle bet glad we were glad we stopped into the Acura dealership on Saturday. The car we purchased was something I really... wanted in 2016 bot it was not available. I am glad we waited because this TLX is amazing!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit.... If you have further needs or questions, please reach out! We hope you have a great day!


    Worked with:
    Devin Sheldon

    Sales Associate

    (5.0) 87 reviews

    John James Privett

    Sales Manager

    (5.0) 11 reviews

    Chris Meyer

    F & I Manager

    (4.9) 58 reviews

    Donna Turner

    Service Manager

    NOT RATED

View More Reviews

Hall Acura Newport News

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