Dealer on Cars.com since July 2008
|Sales||9:00 AM - 8:00 PM|
|Service||7:30 AM - 6:00 PM|
|Mon||9:00 AM - 8:00 PM|
|Tue||9:00 AM - 8:00 PM|
|Wed||9:00 AM - 8:00 PM|
|Thu||9:00 AM - 8:00 PM|
|Fri||9:00 AM - 8:00 PM|
|Sat||9:00 AM - 6:00 PM|
|Mon||7:30 AM - 6:00 PM|
|Tue||7:30 AM - 6:00 PM|
|Wed||7:30 AM - 6:00 PM|
|Thu||7:30 AM - 6:00 PM|
|Fri||7:30 AM - 6:00 PM|
|Sat||8:00 AM - 5:00 PM|
I recently purchased a new 2016 Acura TLX V-6 Technology package vehicle from Hall Acura-Newport News. I negotiated and paid total cash. I was treated... with courtesy and the salesman, Devin Sheldon, had a test drive car, chosen by me online prior to visit, parked and ready for me, up front, at my appointment time. I also drove a second similar new car with 4 cylinders. I was treated with respect and courtesy during my entire time at Hall. Features were explained to me and various available vehicles of differing colors where shown to me. I chose the showroom vehicle due to color and features; the vehicle was removed carefully and cleaned. I was introduced to the service team also. I have received touch up paint, delivered straight to my home from the parts folks, who were on a regular trip to my area for other needs. I am very satisfied with my new Acura TLX V-6 car and with the sales people at Hall Acura-Newport News.
Thank you for your heartfelt response Debra Gillilan. We appreciate your business and strive to maintain a high standard of customer satisfaction. We ...are pleased to hear that Devin Sheldon lead you to your new 2016, Acura TLX, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Hall Acura of Newport News. Thank you again Debra Gillilan and have a great day!
Everyone was so nice and attentive from start of process to signage of paperwork ( from sales consultant Devin Sheldon to finance and general manager&...#128578;) not to mention the process was quick and easy too!! Staff was welcoming and accommodating and searched for best deals. Would definitely recommend to anyone looking for uncomplicated hassle free car buying experience!! Chris Meyer & Travis Tippett were awesome too.....just to name a few
We inquired with the dealership about a certified pre-owned TLX and were contacted by sales associate Sheldon Watson. He was on the hunt immediately f...or the model/price point we wanted and contacted us several times with possibilities. We drove down from Richmond to see one and it was exactly what we wanted. Sheldon made clear he was available as long as we needed even on a Saturday at closing time, and everyone at the dealership was great to work with. Their follow up after the sale has been top notch as well. It was definitely our most hassle free experience ever in buying a vehicle from a dealer. And the car is fabulous -- you get so much more for your money with an Acura than with other luxury car lines.
90 lifetime reviews of the Service Department. Includes reviews of Hall Acura Newport News from DealerRater.com
I would like to recognize Mr. J.B. for outstanding service, making me feel special during my service needs at Hall Acura, Newport News, VA. Top notch ...Customer Service and a true professional who makes sure it is done right the first time. Bravo Zulu! Sincerely, Danny R. Williams
Danny, we are pleased to hear that our staff was able to provide top notch service to you. Thank you for your great comments, and we hope you will con...sider us again in the future!
Hall ACURA is such a great place. I still can remember my first day. I am very keen on great customer service and I have always been treated with resp...ect. I get the red carpet treatment and so does everyone I???ve sent there. I really appreciate the wonderful customer service that JB & the rest of the crew gives
Erica, thank you for your kind review; we are happy to pass along your comments to the team here at Hall Acura Newport News! We hope to be of service ...to you again! Take care!
Oil, Filter Change
Top Reviewed Employees
F & I Manager
John Rooney Jr.
General Sales Manager