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Hall Acura Newport News

(4.9) 267 reviews

Dealer on Cars.com since July 2008

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 5:00 PM
Sun Closed

Reviews

4.9
267 lifetime reviews. Includes reviews of Hall Acura Newport News from DealerRater.com
  • Bought new Acura, paid cash, happy, treated well
    September 3, 2016

    I recently purchased a new 2016 Acura TLX V-6 Technology package vehicle from Hall Acura-Newport News. I negotiated and paid total cash. I was treated... with courtesy and the salesman, Devin Sheldon, had a test drive car, chosen by me online prior to visit, parked and ready for me, up front, at my appointment time. I also drove a second similar new car with 4 cylinders. I was treated with respect and courtesy during my entire time at Hall. Features were explained to me and various available vehicles of differing colors where shown to me. I chose the showroom vehicle due to color and features; the vehicle was removed carefully and cleaned. I was introduced to the service team also. I have received touch up paint, delivered straight to my home from the parts folks, who were on a regular trip to my area for other needs. I am very satisfied with my new Acura TLX V-6 car and with the sales people at Hall Acura-Newport News.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your heartfelt response Debra Gillilan. We appreciate your business and strive to maintain a high standard of customer satisfaction. We ...are pleased to hear that Devin Sheldon lead you to your new 2016, Acura TLX, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Hall Acura of Newport News. Thank you again Debra Gillilan and have a great day!


  • Hands down the best car buying experience I???ve had!!!
    February 21, 2018

    Everyone was so nice and attentive from start of process to signage of paperwork ( from sales consultant Devin Sheldon to finance and general manager&...#128578;) not to mention the process was quick and easy too!! Staff was welcoming and accommodating and searched for best deals. Would definitely recommend to anyone looking for uncomplicated hassle free car buying experience!! Chris Meyer & Travis Tippett were awesome too.....just to name a few

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

  • Love the car and the sales experience was great
    February 20, 2018

    We inquired with the dealership about a certified pre-owned TLX and were contacted by sales associate Sheldon Watson. He was on the hunt immediately f...or the model/price point we wanted and contacted us several times with possibilities. We drove down from Richmond to see one and it was exactly what we wanted. Sheldon made clear he was available as long as we needed even on a Saturday at closing time, and everyone at the dealership was great to work with. Their follow up after the sale has been top notch as well. It was definitely our most hassle free experience ever in buying a vehicle from a dealer. And the car is fabulous -- you get so much more for your money with an Acura than with other luxury car lines.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.9

90 lifetime reviews of the Service Department.
Includes reviews of Hall Acura Newport News from DealerRater.com

  • Acnaste Service call 1999 TL 3.2 Black
    February 19, 2018

    I would like to recognize Mr. J.B. for outstanding service, making me feel special during my service needs at Hall Acura, Newport News, VA. Top notch ...Customer Service and a true professional who makes sure it is done right the first time. Bravo Zulu! Sincerely, Danny R. Williams

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Hall Acura Newport News

    Danny, we are pleased to hear that our staff was able to provide top notch service to you. Thank you for your great comments, and we hope you will con...sider us again in the future!


  • Great Customer Service
    February 16, 2018

    Hall ACURA is such a great place. I still can remember my first day. I am very keen on great customer service and I have always been treated with resp...ect. I get the red carpet treatment and so does everyone I???ve sent there. I really appreciate the wonderful customer service that JB & the rest of the crew gives

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair
    Hall Acura Newport News

    Erica, thank you for your kind review; we are happy to pass along your comments to the team here at Hall Acura Newport News! We hope to be of service ...to you again! Take care!


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Service Pricing

    Oil, Filter Change

    $34.95

    Tire Rotation

    $19.95

    Brake Inspection

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 31 Offers on 4 Models

About Our Dealership

Dealer on Cars.com since July 2008

Hall Rewards, an exclusive rewards program from Hall a part of MileOne Autogroup, puts you in the driver's seat. Rewards points are easy to earn and simple to redeem. Earn points for purchasing a new or used vehicle as well as for service and body shop repairs. You decide how to use your points for discounts on your next vehicle purchase or toward service or repairs*. Exclusive Hall Customer Benefits include a $500 trade credit, 7-day or 500 mile vehicle exchange, lifetime Virginia & North Carolina State Safety Inspections, complimentary shuttle service and more! Certain terms and conditions apply. See dealer for details.

"We will not be undersold.....More Cars, Great People!"

Top Reviewed Employees

Sean Wales

Service Advisor/ASM

19 reviews

James Bland

Service Advisor/ASM

55 reviews

Chris Meyer

F & I Manager

24 reviews

Devin Sheldon

Sales Associate

36 reviews

John Rooney Jr.

General Sales Manager

14 reviews
Hall Acura Newport News
12501 Jefferson Ave Newport News, VA 23602
New (888) 591-1798
Used (888) 573-0770
Service (888) 501-3653
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