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Reviews

Average Ratings

4.4
133 lifetime reviews. Includes reviews of Hall Acura Newport News from DealerRater.com
  • Bought new Acura, paid cash, happy, treated well

    I recently purchased a new 2016 Acura TLX V-6 Technology package vehicle from Hall Acura-Newport News. I negotiated and paid total cash. I was tre...

    Dealer Response

    Thank you for your heartfelt response Debra Gillilan. We appreciate your business and strive to maintain a high standard of customer satisfaction....


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    I recently purchased a new 2016 Acura TLX V-6 Technology package vehicle from Hall Acura-Newport News. I negotiated and paid total cash. I was treated with courtesy and the salesman, Devin Sheldon, had a test drive car, chosen by me online prior to visit, parked and ready for me, up front, at my appointment time. I also drove a second similar new car with 4 cylinders. I was treated with respect and courtesy during my entire time at Hall. Features were explained to me and various available vehicles of differing colors where shown to me. I chose the showroom vehicle due to color and features; the vehicle was removed carefully and cleaned. I was introduced to the service team also. I have received touch up paint, delivered straight to my home from the parts folks, who were on a regular trip to my area for other needs. I am very satisfied with my new Acura TLX V-6 car and with the sales people at Hall Acura-Newport News.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your heartfelt response Debra Gillilan. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Devin Sheldon lead you to your new 2016, Acura TLX, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Hall Acura of Newport News. Thank you again Debra Gillilan and have a great day!


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  • Retired

    Devin Sheldon was the most up front sales person I have met during the process of purchasing an automobile. He answered our questions. From the st...


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    Devin Sheldon was the most up front sales person I have met during the process of purchasing an automobile. He answered our questions. From the start, he seemed interested in making the process work for all parties. He made certain that we were comfortable - offered us coffee, water, snacks from the small snack bar. Please note that I had no intentions of purchasing a car - guess what? He made it happen. He introduced us to the general manager, who took our photo for marketing purposes. Barbara and Ron Smith

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service

    Great service and they stayed after hours just to service us

    Dealer Response

    Hi Monique! We appreciate you taking the time to leave us a positive rating! Thank you for choosing Hall Acura Newport News, and let us know if th...


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    Great service and they stayed after hours just to service us

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Monique! We appreciate you taking the time to leave us a positive rating! Thank you for choosing Hall Acura Newport News, and let us know if there's anything we can help you with in the future!


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  • Awesome customer servise

    This is my first time buying a car. Andrew M. made is so easy for me to understand and go through the process. He took the time to answer all the...

    Dealer Response

    Thank you for your encouraging review of Hall Acura Newport News. We are particularly grateful for any positive feedback, but a response like you...


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    This is my first time buying a car. Andrew M. made is so easy for me to understand and go through the process. He took the time to answer all the questions I had and to demonstrate all the new technical features for me. I have recommended him and Hall to all my friends and family. The managers were also very curtious and helpful. I will definitely go back to see them when I am ready to trade up or get a second vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for your encouraging review of Hall Acura Newport News. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Hall Acura Newport News.


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  • Scott

    Everyone was great! I would definitely buy for these guys again!

    Dealer Response

    Good afternoon, Scott. In response to your review, I want to take the time to thank you for praising Hall Acura Newport News. We are particularl...


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    Everyone was great! I would definitely buy for these guys again!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good afternoon, Scott. In response to your review, I want to take the time to thank you for praising Hall Acura Newport News. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ?Like? us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again Scott and be sure to stop by soon!


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  • Out of the park

    Great people great experience EasyBreeezy Would recommend Very pleased

    Dealer Response

    Ray - Hall Acura Newport News appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do...


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    Great people great experience EasyBreeezy Would recommend Very pleased

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ray - Hall Acura Newport News appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new vehicle for a checkup! Thank you again Ray for the highly praised feedback


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  • Best Car Buying Experience
    September 28, 2016

    As a retired person in sales and having previously owned three Acuras, I found my experience at Hall Acura in Newport News,VA to be as good as it ...

    Hall Acura Newport News

    Hall Acura Newport News is delighted to hear that your car buying experience was a memorable one! We are also pleased that Daryl How and Devin S...


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    As a retired person in sales and having previously owned three Acuras, I found my experience at Hall Acura in Newport News,VA to be as good as it gets when buying a car. There was no pressure to do it today as in past experiences in other places. I found both the service and sales departments to be top notch. Daryl in service and Devin in sales as well as management knew how their cars function inside and out and took time to explain all features and processes thoroughly. My car buying experience was as good as it could possibly be. I would highly recommend Hall Acura because of its professionals and patience with me as a nervous buyer.

    Does recommend this dealer
    Hall Acura Newport News

    Hall Acura Newport News is delighted to hear that your car buying experience was a memorable one! We are also pleased that Daryl How and Devin Sheldon was able to assist you with your new Acura. As you settle in to your new vehicle, please do not hesitate to stop by as we would love to see you again! Happy driving!


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  • There is a definite change that has occurred in this store!
    September 26, 2016

    When my wife and I walked into the store entrance we were greeted with a hand shake and a warm smile.the car we had called about was sitting at th...

    Hall Acura Newport News

    Good afternoon, Jay and Mary. In response to your review, I want to take the time to thank you for praising Hall Acura Newport News. We are part...


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    When my wife and I walked into the store entrance we were greeted with a hand shake and a warm smile.the car we had called about was sitting at the door waiting for our inspection.both the sales manager and salesman went over the vehicle with us and we talked about price and financing.the price was fair,we bought the extended warranty and in less than two hours we took our new baby home! I don't know what happened in the last couple months but I do know it has made a huge difference. Bravo and thank you Travis and devon!

    Does recommend this dealer
    Hall Acura Newport News

    Good afternoon, Jay and Mary. In response to your review, I want to take the time to thank you for praising Hall Acura Newport News. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ¿¿¿Like¿¿¿ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again and be sure to stop by soon!


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  • Preowned shopper

    Joshuah Torres was our salesperson. He is knowledgeable, personable and delightful. Joshuah made our car buying experience pleasant. Considerin...

    Dealer Response

    Good afternoon, Jeri. Hall Acura Newport News is delighted to hear that your car buying experience was a memorable one! We are also pleased that...


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    Joshuah Torres was our salesperson. He is knowledgeable, personable and delightful. Joshuah made our car buying experience pleasant. Considering how much I hate car shopping, that is quite an accomplishment. Thank you, Joshuah. The kids love the new van!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good afternoon, Jeri. Hall Acura Newport News is delighted to hear that your car buying experience was a memorable one! We are also pleased that Joshuah Torres was able to assist you with your new vehicle purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Jeri for the highly praised review.


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  • Hall Acura

    Mr. Andrew McMillian is my salesperson at Hall Acura Newport News, VA. He is great, patient, very knowledgeable. He helped us to select the right ...

    Dealer Response

    Thank you for your earnest response Jian. We appreciate your feedback and will be sure to share your encouraging thoughts with Andrew and the team...


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    Mr. Andrew McMillian is my salesperson at Hall Acura Newport News, VA. He is great, patient, very knowledgeable. He helped us to select the right car. He is open to discuss the purchase price. He helped us to set up the new MDX after we bought the vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your earnest response Jian. We appreciate your feedback and will be sure to share your encouraging thoughts with Andrew and the team! If you should have any further questions or want a little more insight on your MDX, please don?t hesitate contact us! We would love to work with you again soon.


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