Hall Ford Lincoln Newport News

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
605 lifetime reviews. Includes reviews of Hall Ford Lincoln Newport News from DealerRater.com
  • Not you're average dealership

    I just purchased a 2016 Ford Focus ST from this location and man was I blown away by the staff there. Not only were they extremely helpful and inf...

    Dealer Response

    John - Thank you for your encouraging review of Hall Ford Lincoln Newport News. We are particularly grateful for any positive feedback, but a resp...


    Show Full Review

    I just purchased a 2016 Ford Focus ST from this location and man was I blown away by the staff there. Not only were they extremely helpful and informative but they were also not your average car salesmen. I worked directly with Lee and Joel and they both were possible the most helpful people I could have asked for while buying a car but were also very knowledgeable about both the cars they had as well as working with my budget. Now for all military members looking for a good place to purchase a car I would absolutely tell them to go here because they truly do respect and work with us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John - Thank you for your encouraging review of Hall Ford Lincoln Newport News. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction!


    Hide Full Review
  • Michael
    May 26, 2017

    Michael Ham was my salesman. From start to finish he help me through the process! I was very happy. Buying a car ? Ask for Michael he won't let yo...


    Show Full Review

    Michael Ham was my salesman. From start to finish he help me through the process! I was very happy. Buying a car ? Ask for Michael he won't let you down.

    Does recommend this dealer

    Hide Full Review
  • Damsel in Distress

    During a time in which buying a car was not on the list of things to do. I had to make a rapid decision. I had one week to find a car and purchase...


    Show Full Review

    During a time in which buying a car was not on the list of things to do. I had to make a rapid decision. I had one week to find a car and purchase. I set a budget so that my household would not suffer. And I had to stick to that amount. After 15 dealerships all of which the dealers did not want to work with me and have anything to do with a woman (a few actually said that and have been reported) I went to Hall Lincoln Ford and Tony Clark greated me. He was patient and understanding and worked very diligently to meet my requirements and got me in the car that I fell in love with. The staff all worked together and the environment was very welcoming. Each individual I dealt with during my purchase took the time to answer all of my questions and made sure that I had full understanding. I will be back to purchase again and I have referred others. Thank you for lessening the load.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Very Helpful!
    May 24, 2017

    Tony was our salesman. From start to finish he helped us through the process! We were very happy. Buying a car? Ask for Tony! He won't let yo...


    Show Full Review

    Tony was our salesman. From start to finish he helped us through the process! We were very happy. Buying a car? Ask for Tony! He won't let you down.

    Does recommend this dealer

    Hide Full Review
  • Thanks Hall Ford

    Fast Courteous service. They even offered to take me to the mall while I waited for them complete their work on my vehicle. Thanks Hall Ford!

    Dealer Response

    Thank you Kyle for taking the time to review us! Hall Ford Lincoln Newport News strives to provide an exceptional experience for all customers and...


    Show Full Review

    Fast Courteous service. They even offered to take me to the mall while I waited for them complete their work on my vehicle. Thanks Hall Ford!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Kyle for taking the time to review us! Hall Ford Lincoln Newport News strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company?s success. Thank you again for the wonderful feedback Kyle.


    Hide Full Review
  • Emergency Repair of Recalled Item

    I was very pleased with the assistance I received. We were in Gloucester VA for a high school sports event when the car was rendered non-drivable ...

    Dealer Response

    James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again...


    Show Full Review

    I was very pleased with the assistance I received. We were in Gloucester VA for a high school sports event when the car was rendered non-drivable do to a power steering failure for part that was under recall that we had not been notified about. The service manager was very helpful and understanding of our situation, and was able to arrange a rental car for us to use while expediting our repair. He was instrumental in helping us avert a disastrous situation.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!


    Hide Full Review
  • Car repair

    The service was fantastic and reasonable for the work completed on my car. The service tech was outstanding and explained everything to me such t...

    Dealer Response

    Veronica, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Hall...


    Show Full Review

    The service was fantastic and reasonable for the work completed on my car. The service tech was outstanding and explained everything to me such that I understood. My car is well again!! Thank you

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Veronica, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope you continue to choose Hall Ford Lincoln for all your vehicle needs! Take care!


    Hide Full Review
  • Hanging with you guys, but...

    Changing staff too often. 5 representatives in 2 years. Too bad my car has so many problems


    Show Full Review

    Changing staff too often. 5 representatives in 2 years. Too bad my car has so many problems

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Truck Center Service for GT329 Class "A" Motorhome

    Friendly and all business. Easy to schedule and once dropped off service was done right and promptly.

    Dealer Response

    We really appreciate your feedback! We hope to be of service to you again! Take care!


    Show Full Review

    Friendly and all business. Easy to schedule and once dropped off service was done right and promptly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback! We hope to be of service to you again! Take care!


    Hide Full Review
  • Very smooth experience

    I used Hall Ford to buy a Ford C-Max Energi hybrid using the USAA Car buying service. Everything went very smoothly. Mike Ham handled most of the ...

    Dealer Response

    Steve, thank you for your complimentary feedback of Hall Ford Lincoln Newport News. We genuinely appreciate your business and thorough review. P...


    Show Full Review

    I used Hall Ford to buy a Ford C-Max Energi hybrid using the USAA Car buying service. Everything went very smoothly. Mike Ham handled most of the purchasing details while Lee Steagall handled the technical side of things. They worked together well as a team. The C-Max Energi is not a typical car and many car sellers are not that familiar with them. Lee was a real expert though and was able to answer all our questions. The sales tactics were friendly and not high pressure. When it was all done I remarked to my wife "That was not a bad experience!" Buying a car can be a horrible experience so "not a bad experience" is actually high praise.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Steve, thank you for your complimentary feedback of Hall Ford Lincoln Newport News. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!


    Hide Full Review