Hall Ford Lincoln Newport News

4.6 out of 5 4.6
1091 reviews

Average Rating

4.6 out of 54.6
1091 lifetime reviews. Includes reviews of Hall Ford Lincoln Newport News from DealerRater.com
this dealer

Reviews

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  • 5.0 out of 5
    September 23, 2020

    The level of care from you Mr. Sederski it is why Hall Lincoln is the place to shop for a vehicle......thank you, thank you, thank you. Many blessings... and all the success in the world.

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    Shopped for a new car
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    Worked with:
    Justin Sederski

    Sales Manager

    (4.5) 9 reviews

  • 5.0 out of 5
    September 23, 2020

    Was able to get fast appointment. I was early but they had me drive right in. Extremely friendly and courteous. Completed oil change and tire rotation... rapidly. Very comfortable lounge area.

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    Came in for service or repair
    Did not make a purchase
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    Worked with:
    Steve Cook

    Service Manager

    (4.5) 30 reviews

  • November 21, 2016

    I just purchased a 2016 Ford Focus ST from this location and man was I blown away by the staff there. Not only were they extremely helpful and informative... but they were also not your average car salesmen. I worked directly with Lee and Joel and they both were possible the most helpful people I could have asked for while buying a car but were also very knowledgeable about both the cars they had as well as working with my budget. Now for all military members looking for a good place to purchase a car I would absolutely tell them to go here because they truly do respect and work with us.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John - Thank you for your encouraging review of Hall Ford Lincoln Newport News. We are particularly grateful for any positive feedback, but a response... like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction!

  • 5.0 out of 5
    September 21, 2020

    First time here, but definitely won't be the last. Customer service made me feel like a customer!!! Too bad oil changes aren't more often.

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    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear your experience was wonderful! Thank y...ou, and have a fantastic day!


    Worked with:
    Mike Lewis

    Service Advisor

    (5.0) 10 reviews

  • 5.0 out of 5
    September 19, 2020

    Thank you for the help. See you guys next time I need an oil change. Always helpful and prices are decent enough that I'll come back.

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    Came in for service or repair
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    Dealer Response

    Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your... visit. If you have further needs or questions, please reach out! Take care!


    Worked with:
    William Rodgers

    Service Advisor

    (4.5) 34 reviews

  • 5.0 out of 5
    September 18, 2020

    Stephanie was friendly and accommodating ... Service was satisfactory ... I appreciated the truck being washed and vacuumed. I also appreciated the... way she communicated with me through text

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    Worked with:
    Stephanie Spangler

    Service Advisor

    (5.0) 24 reviews

  • 5.0 out of 5
    September 15, 2020

    Handled all problems in an efficient manner. Kept me up to date through the whole time. Very pleased with service department. Gall is one of the best dealers... I've seen

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    Dealer Response

    Hello, thank you for sharing your positive experience! Please let us know if you have any additional questions about services you received and thank y...ou again for choosing Hall Ford Lincoln Newport News!


    Worked with:
    Stephanie Spangler

    Service Advisor

    (5.0) 24 reviews

    William Rodgers

    Service Advisor

    (4.5) 34 reviews

  • 5.0 out of 5
    September 13, 2020

    Great experience . Have bought from them before. Will buy my next Ford from Hall.

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    Shopped for a new car
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    Dealer Response

    Patricia, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

  • 5.0 out of 5
    September 11, 2020

    Second visit here, awesome service again! Bought my Ford Escape last year, trying to do the right thing and keep maintenance up before issues get out of... hand. Both visits went exactly as I was told. On time, clean place, keep doing great things!

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    Dealer Response

    In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you... have any additional needs or questions, we will be more than happy to assist you! Safe travels!


    Worked with:
    Steve Cook

    Service Manager

    (4.5) 30 reviews

    Mike Lewis

    Service Advisor

    (5.0) 10 reviews

  • 4.0 out of 5
    September 10, 2020

    Oil change and tires rotated. Forgot to use coupon which would have saved me $20. Thanks for good fast service. Thought price was little high.

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    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional questi...ons, we will be more than happy to assist you! Safe travels!


    Worked with:
    Mike Lewis

    Service Advisor

    (5.0) 10 reviews