Hall Ford Lincoln Newport News

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Reviews

Average Ratings

4.8
594 lifetime reviews. Includes reviews of Hall Ford Lincoln Newport News from DealerRater.com
  • Not you're average dealership

    I just purchased a 2016 Ford Focus ST from this location and man was I blown away by the staff there. Not only were they extremely helpful and inf...

    Dealer Response

    John - Thank you for your encouraging review of Hall Ford Lincoln Newport News. We are particularly grateful for any positive feedback, but a resp...


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    I just purchased a 2016 Ford Focus ST from this location and man was I blown away by the staff there. Not only were they extremely helpful and informative but they were also not your average car salesmen. I worked directly with Lee and Joel and they both were possible the most helpful people I could have asked for while buying a car but were also very knowledgeable about both the cars they had as well as working with my budget. Now for all military members looking for a good place to purchase a car I would absolutely tell them to go here because they truly do respect and work with us.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John - Thank you for your encouraging review of Hall Ford Lincoln Newport News. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction!


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  • A good visit with one question

    Well I think you did a good job generally. But after I left it look like nothing had been done with the windshield with regards to the Crystal Fu...

    Dealer Response

    Thank you, John, for reaching out to us. Your opinion plays an integral part in our customer service. If you have any additional needs or question...


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    Well I think you did a good job generally. But after I left it look like nothing had been done with the windshield with regards to the Crystal Fusion renewal. It was still dirty inside and out. Especially out where a bug at hit the it while I was driving in.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, John, for reaching out to us. Your opinion plays an integral part in our customer service. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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  • AWESOME EXPERIENCE

    Parker, Taylor, Tavis and the rest of the team at Hall Ford Lincoln, Newport News are AWESOME!!!!They all made the process of buying a new (used) ...

    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Bliss Family! At Hall Ford Lincoln, we value ...


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    Parker, Taylor, Tavis and the rest of the team at Hall Ford Lincoln, Newport News are AWESOME!!!!They all made the process of buying a new (used) car not only less stressful but lots of fun. They are a great group of people who truly know the meaning of "customer service" Thank you to all of them!!! We love our "new" 2014 Toyota Camry.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us your response to our Staff's outstanding customer service, Bliss Family! At Hall Ford Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!


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  • A Perfect Experience

    An extremely pleasant experience. Our salesman was top notch from his initial introduction, to the final handshake. We were intrigued, to say the ...

    Dealer Response

    Reviews like yours provide encouraging feedback. If there is anything else we can do to assist you, please let us know! Take care!


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    An extremely pleasant experience. Our salesman was top notch from his initial introduction, to the final handshake. We were intrigued, to say the least, once we received a personalized video-introduction. From there on, the service never faltered. Thank you Nelson...

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reviews like yours provide encouraging feedback. If there is anything else we can do to assist you, please let us know! Take care!


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  • Parker is awesome!

    I had an excellent experience. From the moment I made the phone call to the moment I knew I was leaving with my truck.

    Dealer Response

    We really appreciate your feedback! Thanks again for your business! Take care!


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    I had an excellent experience. From the moment I made the phone call to the moment I knew I was leaving with my truck.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate your feedback! Thanks again for your business! Take care!


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  • Good service

    My service rep was extremely helpful and explained everything very simply. She even submitted a mail in rebate on my behalf for the new tires I pu...

    Dealer Response

    Kalli, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!


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    My service rep was extremely helpful and explained everything very simply. She even submitted a mail in rebate on my behalf for the new tires I purchased.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kalli, your positive review means a lot to us and we?re happy we could help you! Thanks again for your business! Take care!


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  • First Time Lincoln Owner

    Outstanding support helping search for and finding the right vehicle for us. Not the car buying "games/tricks" experienced with other Virginia dea...


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    Outstanding support helping search for and finding the right vehicle for us. Not the car buying "games/tricks" experienced with other Virginia dealerships in the past, a truly "no sales pressure" and customer focused experience. Much appreciated.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Warranty Service

    Shop and service writers did an excellent job of repairing the known issues and even found another problem I didn't know about and fixed it too. T...

    Dealer Response

    William - Thank you for your encouraging review of Hall Ford Lincoln Newport News. We are particularly grateful for any positive feedback, but a ...


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    Shop and service writers did an excellent job of repairing the known issues and even found another problem I didn't know about and fixed it too. The loaner car provided was a beautiful Lincoln Hybrid.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William - Thank you for your encouraging review of Hall Ford Lincoln Newport News. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Hall Ford Lincoln Newport News.


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  • Impressive

    The team at Hall ford were awesome! While the team could not replicate an issue I was having with my truck, it was not because they didn't try. Ju...

    Dealer Response

    Reviews like yours provide encouraging feedback. It means so much to us to have earned your trust in our business! We hope to see you again in the...


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    The team at Hall ford were awesome! While the team could not replicate an issue I was having with my truck, it was not because they didn't try. Justin kept me informed and updated as to the status of my service. I am truly impressed by the professionalism and timeliness in getting my truck back on the road.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reviews like yours provide encouraging feedback. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!


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  • 8:45am appointment 5 hours later
    March 20, 2017

    Check in was seamless Justin had is ready! Routine maintenance add check engine light which I coded and told the service guys. Well what was supp...


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    Check in was seamless Justin had is ready! Routine maintenance add check engine light which I coded and told the service guys. Well what was supppse to take an hour or two took 5! No snacks just water! Spent more in labor then any thing! When complained I got 30.00 off a 350.00 bill which 220.00 Was labor which breaks down to 44.00 an hour! Fluids where not top off at all, no antifreeze was all over the engine. Won't be back!

    Does not recommend this dealer
    Came in for service or repair

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