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Reviews

Average Ratings

4.2
112 lifetime reviews.
  • Highly recommended

    My experience with Tri Stat was top notch. Beginning with my salesperson Lenny, to the sales manager, I was a complete professional and easy trans...


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    My experience with Tri Stat was top notch. Beginning with my salesperson Lenny, to the sales manager, I was a complete professional and easy transaction. Everyone I dealt with was pleasant and knowledgeable. The entire process was completed in a timely manner and before I was out the door, everything was checked and I was assured I was ready to go. This is an excellent dealership

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Tristar

    I have bought so many cars from this dealership and have never had any problems with the buying of a car or anything else .


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    I have bought so many cars from this dealership and have never had any problems with the buying of a car or anything else .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Terrible Experience

    Please understand that I bear some responsibility with my negative experience at this dealership. I didn't fully understand what my credit score ...

    Dealer Response

    Tony, I'm very sorry to hear your experience was a bad one. I truly apologize and would like to speak to you if at all possible. We don't want an...


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    Please understand that I bear some responsibility with my negative experience at this dealership. I didn't fully understand what my credit score needed to be to lease. Having stated that, the only reason I gave it 2 stars was b/c Crystal was a decent and polite person as their sales rep. Here is what I experienced that was negative: -Appraisal: The men who do this, did an old-school tactic of low balling me for my trade and then hovered around my car as if to be fully examining it for every detail. They kept looking over their shoulders at me. Very unique. The only problem is, is they were doing such an in-depth study that they never once looked at the interior during this "team" appraisal. ??? -Was quoted on a lease payment and within minutes of me walking out, the payment went down $20. Instantly! ??? -I had been in contact with Crystal for a couple of weeks prior to my visit and she knew I was coming from MD. All the facts were given. The finance person must have never paid attention to info, b/c my understanding was they did the entire contract from a PA perspective. Totally unacceptable! No attention to details. All in all, my review does not line up with the rest of the reviews on here for this dealership. Maybe it was just a one customer bad moment.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Tony, I'm very sorry to hear your experience was a bad one. I truly apologize and would like to speak to you if at all possible. We don't want any customer to feel frustrated or mistreated when car shopping. Though we lost your business, I want you to know we would welcome you back at any time and I would personally invite you to call me to speak about your visit. Greg Turchetta (724) 840-9284 ext 205


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  • HORRIBLE Customer Service

    The experience of buying our truck was pleasant enough. The salesman and the back office people were very nice. However, we were told that the sec...


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    The experience of buying our truck was pleasant enough. The salesman and the back office people were very nice. However, we were told that the second key for the truck was "probably still up at the Somerset store" and that they would have it shipped down and would get it to us ASAP. A year and a half later, we are STILL trying to get the second key for our vehicle and surprisingly, no one will call us back. I have tried calling the salesman who sold us our truck NUMEROUS times and we never receive a call back. Finally, I gave up with him and asked to speak to a sales manager. I left him a voicemail and after several days, still have not heard anything back. My advice to you is to make sure you have EVERYTHING that you need for your vehicle before signing any paperwork, because once the loan goes through, good luck getting them to care about helping you again. Although the initial experience with purchasing my vehicle was pleasant, being blatantly ignored by my salesman and the sales manager regarding their loss of the second set of keys for our vehicle has left a bad taste in my mouth and I would have to say that I would not recommend this dealership to anyone who enjoys a positive customer service experience.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • great dealership, great sales reps.

    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us gr...


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    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us great financing. We got a great deal! It was a great experience working with both of them! Thank you so much! Will continue to be customers of this great dealership and would recommend Tristar and Nancy and Steve to anyone looking to purchase a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • great dealership, great sales reps.

    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us gr...


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    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us great financing. We got a great deal! It was a great experience working with both of them! Thank you so much! Will continue to be customers of this great dealership and would recommend Tristar and Nancy and Steve to anyone looking to purchase a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • great dealership, great sales reps.

    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us gr...


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    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us great financing. We got a great deal! It was a great experience working with both of them! Thank you so much! Will continue to be customers of this great dealership and would recommend Tristar and Nancy and Steve to anyone looking to purchase a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Outstanding Performance

    I was contacted by Crystal and she is absolutely a pleasure to deal with. Crystal and Harry worked very hard in located the right truck for me and...


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    I was contacted by Crystal and she is absolutely a pleasure to deal with. Crystal and Harry worked very hard in located the right truck for me and made the process very smooth.This was the best experience I have ever received at a car dealership. From the time I was contacted about a truck, to the end of the sale, nothing but friendly and courteous employees. I was beyond impressed with the service that Crystal and Harry provided. I will definitely recommend them to all of my friends who are interested in purchasing a vehicle. Some of the nicest people I have ever done business with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great service

    Great sales and service team.......................................


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    Great sales and service team.......................................

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Manufacturing engineer

    They never responded to contact by email or phone any of the 3 contacts


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    They never responded to contact by email or phone any of the 3 contacts

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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