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Used 888-507-5380 Email Dealer
Service 877-548-7613

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Reviews

Average Ratings

4.7
Average based on 109 reviews
  • Amazing experience

    Thank you so much to the whole entire Tri Star family. My past purchase was the easiest purchase ever. I look forward to having all of my service ...


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    Thank you so much to the whole entire Tri Star family. My past purchase was the easiest purchase ever. I look forward to having all of my service done at your dealership and greatly appreciate all of your help. Ryan Young Steve Marano and Greg Turchetta thank you!!

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • HORRIBLE Customer Service

    The experience of buying our truck was pleasant enough. The salesman and the back office people were very nice. However, we were told that the sec...


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    The experience of buying our truck was pleasant enough. The salesman and the back office people were very nice. However, we were told that the second key for the truck was "probably still up at the Somerset store" and that they would have it shipped down and would get it to us ASAP. A year and a half later, we are STILL trying to get the second key for our vehicle and surprisingly, no one will call us back. I have tried calling the salesman who sold us our truck NUMEROUS times and we never receive a call back. Finally, I gave up with him and asked to speak to a sales manager. I left him a voicemail and after several days, still have not heard anything back. My advice to you is to make sure you have EVERYTHING that you need for your vehicle before signing any paperwork, because once the loan goes through, good luck getting them to care about helping you again. Although the initial experience with purchasing my vehicle was pleasant, being blatantly ignored by my salesman and the sales manager regarding their loss of the second set of keys for our vehicle has left a bad taste in my mouth and I would have to say that I would not recommend this dealership to anyone who enjoys a positive customer service experience.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • great dealership, great sales reps.

    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us gr...


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    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us great financing. We got a great deal! It was a great experience working with both of them! Thank you so much! Will continue to be customers of this great dealership and would recommend Tristar and Nancy and Steve to anyone looking to purchase a vehicle.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • great dealership, great sales reps.

    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us gr...


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    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us great financing. We got a great deal! It was a great experience working with both of them! Thank you so much! Will continue to be customers of this great dealership and would recommend Tristar and Nancy and Steve to anyone looking to purchase a vehicle.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • great dealership, great sales reps.

    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us gr...


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    My husband and I just purchased our second vehicle at Tristar. We received excellent service from Nancy. Steve worked very hard at getting us great financing. We got a great deal! It was a great experience working with both of them! Thank you so much! Will continue to be customers of this great dealership and would recommend Tristar and Nancy and Steve to anyone looking to purchase a vehicle.

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Outstanding Performance

    I was contacted by Crystal and she is absolutely a pleasure to deal with. Crystal and Harry worked very hard in located the right truck for me and...


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    I was contacted by Crystal and she is absolutely a pleasure to deal with. Crystal and Harry worked very hard in located the right truck for me and made the process very smooth.This was the best experience I have ever received at a car dealership. From the time I was contacted about a truck, to the end of the sale, nothing but friendly and courteous employees. I was beyond impressed with the service that Crystal and Harry provided. I will definitely recommend them to all of my friends who are interested in purchasing a vehicle. Some of the nicest people I have ever done business with.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Great service

    Great sales and service team.......................................


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    Great sales and service team.......................................

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Manufacturing engineer

    They never responded to contact by email or phone any of the 3 contacts


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    They never responded to contact by email or phone any of the 3 contacts

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
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  • Professional, Courteous, and Excellent Work

    Overall, the service provided was excellent and the repairs were completed in a timely manner for a fair price. Excellent work. Kudos to the c...


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    Overall, the service provided was excellent and the repairs were completed in a timely manner for a fair price. Excellent work. Kudos to the customer service!

    Came in for service or repair
    Does recommend this dealer
    Did make a purchase
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  • 2016 Explorer

    I went to Tri Star with a new car in mind already but after the sales person took me for a ride in it and we started talking we found out that I w...


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    I went to Tri Star with a new car in mind already but after the sales person took me for a ride in it and we started talking we found out that I wasn't going to be all that happy with the Car I had initially wanted. Most sales people would have taken the easy sale and just went with it but Patrick Hoyman (spelling?) took the time to ask questions and really find out what I wanted in a car and we ended up on a completely different car. One that I love tremendously! August Pompelia was extremely helpful and I couldn't be happier. I really hope they get to see this review because they deserve the recognition for their efforts. Both Patrick and August gave me follow up calls to make sure I was still in love with my new Explorer which I am of course and that was more than anyone had ever done for me before. Tri Star gets 5 stars and my repeat business.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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