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My wife brought our car to get state inspection and get the auxiliary battery check at 9:30 the lady named was Rachel she told my wife will took 2 hours... coz the battery needs to be charged. The lady never update my wife . She went to lunch for an hour . When she came back still never update my wife and she always in here cellphone while the other advisor was busy helping and updating , she never do her job. My wife and my kids get stuck their until 3:30, they missed lunch. She don’t even offer a car loaner. And my wife ask her after 2 hours she told her that wait until 30 minutes before she can find out. After that she told my wife that they need to replace a new battery . If our car dealer doesn’t help my wife Khalid probably my wife will stuck their until night. Please never work with this woman named Rachel at Tysinger Mercedez Benz service department. I hope the manager will do his job to decipline this unprofessional employee.
My vehicle purchasing and servicing experiences at Tysinger Automotive have been very satisfying and I rank them as #1! Since moving to the Hampton Roads... (HR) area over 15 years ago, my family and I have purchased five vehicles from the Tysinger dealership and during each event, we've received superb care and outstanding customer service! Each purchase and servicing, has allowed us to respect the Tysinger family and its sales and service teams. During my most recent purchase, I bought a beautiful used Range Rover from their Audi dealership. Unfortunately, shortly afterwards, I experienced an expensive issue with it. Blake Tysinger jumped in and assisted me with the issue by going above and beyond the call of duty. He assisted and treated me as though I was a part of the Tysinger family! Buying a used expensive vehicle can be very scary but when you buy from the leader in the community, you benefit from choosing them. Tysinger's reputation is fantastic in the HR community and they pride themselves on buying and selling quality new and used automobiles. When a vehicle fails their expectations, they make the situation right. To be honest, I don’t know what I would have done without Blake and his team's assistance. He and his team provided me we a nice loaner, assisted me with getting my vehicle repaired and provided me with an assurance that I made the right choice of buying from them. The Tysinger group has set a high bar for all other dealerships in the community to include the Richmond and Virginia Beach areas. Thanks Tysinger for stepping up and keeping the bar high! Good work, as always!
The sales people at the dealership are great. They were courteous and very helpful when we talked over the phone. karone was vey helpful with the answering... of all my questions. Thanks Karone!!!
I took delivery of my third new Mercedes Benz from Tysinger. Rick Smith helped me get the order exactly right and kept me updated on the production process.... I definitely recommend Rick and Tysinger.
Racheal Walton took care of my tire quickly. I had a bulging side wall (from a pot hole is the guess) on my recently purchased tires. I walked in to... Rick Smith who helped put me in touch with Racheal. From first contact to out the door in a loaner was minutes. New tire on car that afternoon (and delivered to my office). Rachael even got the road hazard warranty to pay so no cost to me. No wonder I’m waiting on my third MB to be built at the factory.
We got a 2019 Audi A3 this last week. I have had numerous brands of vehicles from dealers throughout the United States and never had the experience I... did at Tysinger. It was an absolute pleasure. Leon, our salesman was amazing. He was on top of everything and had a great attitude the whole time. The sales manager greeted us and was apart of the process from A to Z, which I have never experienced. He found a way to get us the best deal possible and thought of our future in regards to where we will be financially. I am going on 20 years in the Navy and the sales manager leadership was on point. I want to work for a team like this when I retire in August. Thank you all for the impeccable service and allowing us into your family. Oh, the car is amazing as well. We will be back in the future.
This was my first ever car-buying experience and Lloyd made it easy. He helped me to find the exact car that was perfect for me and had all of the features... that I was looking for! In addition, I didn't feel pressured to buy, and he explained all of the options in the various cars that I was looking at and helped me to narrow down the exact car that was perfect for me. Lloyd is amazing at what he does and truly cares about what you want as a potential buyer. When it came to financing Pam was amazing and helped to get me the car that I loved and could afford. She is an extremely hard worker that does what she can to make sure that you are able to drive off in the car of your dreams. Overall, my experience was amazing and I would definitely come back in the future and buy my next car from Lloyd!
Mrs. Pamela and Minu where so awesome as a team. Got in from GA and handle some business and it didn???t take long. Thanks again, Dianne
Best Sales/Service Ever! Recently purchased a vehicle from Sales Rep Bobby Walters. Exceeded my experience and was AWESOME every step of the way! Yvonne
Hunter was great in my whole car buying process. Super relaxed and honest yet very knowledable and help ful. Very thankful he was the one to help with... our process.