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Reviews

Average Ratings

4.0
7 lifetime reviews.
  • Top Notch Dealership

    I will never forget my first experience at Sun Motor Cars and cant imagine going to any other dealer now. The staff was incredibility helpful and ...


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    I will never forget my first experience at Sun Motor Cars and cant imagine going to any other dealer now. The staff was incredibility helpful and patient while I choose the perfect car and I felt at ease during the whole process. I was very impressed with the time that was taken with me on delivery to make sure I knew how to operate all of the special features. This is a top-notch dealership that really holds up to The Mercedes Benz name. Thank you Sun Motor Cars, I love my new car.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Ego alley

    I have shopped and purchased cars from all 3 facilities of Sun (Mercedes, BMW and Porsche/Audi). If you can tolerate the managment's "we can do no...

    Dealer Response

    We apologize that you had a less than stellar experience with our dealerships. Client satisfaction is our number one priority. We would like the o...


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    I have shopped and purchased cars from all 3 facilities of Sun (Mercedes, BMW and Porsche/Audi). If you can tolerate the managment's "we can do no wrong" attitude, you should end up satisfied.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
    Dealer Response

    We apologize that you had a less than stellar experience with our dealerships. Client satisfaction is our number one priority. We would like the opportunity to chat with you regarding the issue you have. Please give us a call at 717-691-3333 and we would be happy to discuss further.


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  • Great service

    I was denied a warranty claim at another Mercedes dealer because I had my routine maintenance performed at an independent dealer. Sun was very goo...


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    I was denied a warranty claim at another Mercedes dealer because I had my routine maintenance performed at an independent dealer. Sun was very good about supporting my claim, first replacing a turbo, then a full engine under warranty. I can't say enough, especially since I have had no previous experience with Sun. I have purchased 5 cars from the other dealer who refused to support my claim. Needless to say, the sales manager that I deal with has egg on his face.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Terribly Disappointing...

    I purchased a vehicle out of state and it has been a complete disaster. Don't get me wrong, they were extremely eager to sell the car and make sur...


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    I purchased a vehicle out of state and it has been a complete disaster. Don't get me wrong, they were extremely eager to sell the car and make sure that I got all the information I needed when I was negotiating and also they were quick to respond to calls and e-mails. Unfortunately, once I sent those signed papers back to Sun Motors, I have experienced some of the worst service in my entire life. First, Sun Motors refused to return my calls for over a week and a half. People love to transfer you to someone else, by putting you on hold, only to finally get transferred to voice-mail, which is essentially a black hole there. E-mails are not promptly returned. In fact, I am still waiting on a response regarding the carbon copies of the paperwork I signed. Even worse, I received an e-mail response that included insulting language referring to myself, that was "accidentally" forwarded to me. Finally, it has been over 2 months and I still have not received the paperwork for the car and Sun Motors did not send the title to the bank or myself. Instead, it was sent to some unknown entity called Reg USA. Overall, just an awful experience. Not recommended.

    Does not recommend this dealer
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Horrible Service Experience - and dishonest

    I've owned several Mercedes products over the years, and had them all serviced by Sun Motors in Mechanicsburg. Each year when the cars were in for...


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    I've owned several Mercedes products over the years, and had them all serviced by Sun Motors in Mechanicsburg. Each year when the cars were in for the PA state inspection, I was always shocked, surprised and disappointed by the number of issues that Sun Motors claimed needed to be repaired to pass inspection. Shouldn't 50-$60,000 cars be engineered better? After speaking to several other people who had the same thoughts in December 2012, I took my car back to Sun Motors once again for the state inspection. When the service manager called me saying I needed $4,000 in repairs to pass inspection for things like motor mounts, struts, universal joints, etc, I decided to take my car to a different repair shop for second opinion. The second repair shop said that I didn't need any of that stuff performed. Now in 2013, I had the exact same experience with Sun Motors claiming I needed $5,700 in repairs to pass inspection. And once again, I took the car to a different inspection station for a second opinion, who required absolutely no repairs. DON'T TRUST SUN MOTORS SERVICE!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Had the car I wanted,and buying was seamless!

    Excellent staff,very clean dealership,smooth and fast purchase!


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    Excellent staff,very clean dealership,smooth and fast purchase!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Certified Cars

    I bought my 2007 SLK280 last week at Sun Motor Cars Mercedes-Benz. It was a great buying experience including a great automobile, a nice salesman,...


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    I bought my 2007 SLK280 last week at Sun Motor Cars Mercedes-Benz. It was a great buying experience including a great automobile, a nice salesman, and reasonable price.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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