[{"id":386187,"personPtyId":31132463,"firstName":"Eric Michael","lastName":"Sheffer","titleText":"Master Certified Product Specialist and Sales Consultant","shortBioText":"I have been born and raised in Gettysburg PA. I enjoy spending a lot of time with my son. I am also into working on cars and motorcycles. I am very active in basketball and hockey with my friends and family. I love movies and video games, and riding 4 wheelers with my son. I love doing anything that has to do with cars. I am the true definition of a car person.","emailTxt":"ericsheffer2227@gmail.com","empAvgRatingNbr":5,"empReviewCnt":13,"imageUrl":"http://cdn-user.dealerrater.com/images/9d6a815e9e9d.jpg","drDealerId":19480,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"920246400","certifiedEmployee":false},{"id":386186,"personPtyId":31131567,"firstName":"Laura","lastName":"Zahos","titleText":"Product Specialist","emailTxt":"laura.zahos@buchananisbetter.com","empAvgRatingNbr":5,"empReviewCnt":9,"imageUrl":"http://cdn-user.dealerrater.com/images/6c8ad8cd71f7.jpg","drDealerId":19480,"dealerEmpStartDtUtc":"1472688000","industryStartDtUtc":"1472688000","certifiedEmployee":false},{"id":297032,"personPtyId":31124347,"firstName":"Kathy","lastName":"Shank","titleText":"Pre-Owned Sales Consultant","shortBioText":"I am a mother of two wonderful young men. I have worked in customer service for 34 years. I was a manager for 13 years of a Blockbuster Video. Ran two multi million dollars stores for a year. I have been active with all my kids activities. Very family oriented. I give 110% to everything i do. I came to work at Buchanan in 2015. Looking to do something different. I started in the Business Development Center answering calls and helping direct people to the correct dealership. Felt i needed more. Was promoted to sales. I have enjoyed working with people face to face. its heartwarming to watch a family drive off the lot in a new car that they have at many dealerships been told could not happen. \r\nGuaranteed Credit Approval\r\nwww.buchananautopark.com","emailTxt":"Kathy.Shank@buchananisbetter.com","empAvgRatingNbr":4.9,"empReviewCnt":49,"imageUrl":"http://cdn-user.dealerrater.com/images/86d55cf56b95.jpg","drDealerId":19480,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"1425168000","certifiedEmployee":false},{"id":386193,"personPtyId":31132464,"firstName":"Mike","lastName":"Bofrone","titleText":"Finance Manager","emailTxt":"michael.bofrone@buchananisbetter.com","empAvgRatingNbr":4.7,"empReviewCnt":19,"imageUrl":"http://cdn-user.dealerrater.com/images/a342fb3d7434.jpg","drDealerId":19480,"dealerEmpStartDtUtc":"1456790400","certifiedEmployee":false},{"id":382888,"firstName":"Everette","lastName":"Clarke","titleText":"Manager","shortBioText":"Father, Leader, Mentor and all around great guy. Finance Guru. $100 Credit Guarantee! www.buchananautopark.com","emailTxt":"everette.clarke@buchananisbetter.com","empAvgRatingNbr":4,"empReviewCnt":13,"imageUrl":"http://cdn-user.dealerrater.com/images/b5d0a37e5535.jpg","drDealerId":19480,"dealerEmpStartDtUtc":"1480550400","industryStartDtUtc":"915148800","certifiedEmployee":false},{"id":32796,"personPtyId":31127893,"firstName":"Kevin","lastName":"Moran","titleText":"Service Writer","shortBioText":"","emailTxt":"service@buchananautopark.com","empReviewCnt":8,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":19480,"certifiedEmployee":false},{"id":411154,"personPtyId":31138974,"firstName":"Alan","lastName":"Hanson","titleText":"Pre-Owned Sales Consultant","shortBioText":"","emailTxt":"Alan.hanson@buchananisbetter.com","empReviewCnt":3,"imageUrl":"http://cdn-user.dealerrater.com/images/a5dde285bc64.jpg","drDealerId":19480,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1296518400","certifiedEmployee":false},{"id":386196,"personPtyId":31132141,"firstName":"Andrew","lastName":"Rosenberger","titleText":"Sales and Leasing Consultant","emailTxt":"ajrosenbee@gmail.com","empReviewCnt":2,"imageUrl":"http://cdn-user.dealerrater.com/images/9c2a8edc45d6.jpg","drDealerId":19480,"certifiedEmployee":false},{"id":385859,"personPtyId":31132521,"firstName":"Ira","lastName":"Moody","titleText":"BDR","emailTxt":"iamoody1984@gmail.com","empReviewCnt":2,"imageUrl":"http://cdn-user.dealerrater.com/images/4bb50138e40b.jpg","drDealerId":19480,"certifiedEmployee":false},{"id":445660,"personPtyId":33883316,"firstName":"Joshua","lastName":"Valentine","titleText":"Sales Associate","emailTxt":"joshua.valentine@buchananisbetter.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":19480,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"1504224000","certifiedEmployee":false},{"id":398407,"personPtyId":31135047,"firstName":"Missy","lastName":"Hertz","titleText":"Internet Marketing Manager","shortBioText":"Hello my name is Missy Hertz and I am the Internet Marketing Manager at Buchanan Auto Park and Buchanan Automotive. I have worked with Buchanan since February of 2017. Prior to this, I served 4 years in the United States Air Force. I studied Information Technology, and Communications at Keesler Air Force Base. I was born and raised in Gettysburg, pa. Outside of work, I love to exercise and spend as much time as i can with my family. Again, my name is Missy Hertz, and i look forward to seeing you at our Dealership.","emailTxt":"missyhertz12@yahoo.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/994390031d6d.jpg","drDealerId":19480,"dealerEmpStartDtUtc":"1485907200","industryStartDtUtc":"1283299200","certifiedEmployee":false},{"id":445659,"personPtyId":33363029,"firstName":"Troy","lastName":"Wilkins","titleText":"Sales Associate","emailTxt":"troy.wilkins@buchananisbetter.com","empReviewCnt":0,"imageUrl":"http://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":19480,"certifiedEmployee":false}]

Buchanan Auto Park

(4.6) 290 reviews

Dealer on Cars.com since September 2016

Currently in stock!

Call This Dealer

New Used Service

Today's Hours

Sales 8:30 AM - 8:00 PM
Service 7:30 AM - 7:00 PM
Mon 8:30 AM - 8:00 PM
Tue 8:30 AM - 8:00 PM
Wed 8:30 AM - 5:30 PM
Thu 8:30 AM - 8:00 PM
Fri 8:30 AM - 8:00 PM
Sat 8:30 AM - 4:00 PM
Sun Closed
Mon 7:30 AM - 7:00 PM
Tue 7:30 AM - 7:00 PM
Wed 7:30 AM - 5:00 PM
Thu 7:00 AM - 7:00 PM
Fri 7:30 AM - 7:00 PM
Sat 7:30 AM - 2:15 PM
Sun Closed

Reviews

4.6
290 lifetime reviews. Includes reviews of Buchanan Auto Park from DealerRater.com
  • A Good Day at Buchanan Auto Park

    Salesman, Chris Heinbaugh was kind and professional . It was the best car buying experience we have ever had.Rob Flemming and Chris went above and be...yond in locating a loaner, and came in below our maximum payment request.We could not have received better service from Chris at Buchanan auto park. There was no pressure to buy a vehichle that we were not interested in.Chris was as if dealing with a good friend.If we had to recommend a used car dealership , it would be Buchanan Auto Park, and Chris Heinnbaugh as the salesman.Cannot express enough gratitude.We will definitely be telling friends and family about our experience.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

  • very satisfying

    I WAS SO COMFORTABLE WITH THE SALESPEOPLE THERE. KATHY DIDN'T WASTE ANY TIME IN FINDING ME WHAT I WANTED. I HAD A VERY GOOD BUYING EXPERIENCE THERE AN...D WHEN IT COMES TIME TO PURCHASE ANOTHER VEHICLE I WILL BE GOING BACK TO BUCHANAN AUTO PARK. EVERYONE THERE WAS SO FRIENDLY. IT WAS LIKE MY FAMILY WAS SELLING ME A CAR. I SAY THANK YOU EVERYONE AT BUCHANAN AUTO PARK.

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Overall Experience
    Does recommend this dealer

  • Super easy, no fuss transaction

    Told Kathy what I was looking for and she delivered. The whole sales team were absolutely wonderful. Which helped to make this one of the easiest car ...buys for myself thus far.

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer

Read all reviews

See All In-Stock Inventory


Service & Repair

Service Reviews

4.6

4 lifetime reviews of the Service Department.
Includes reviews of Buchanan Auto Park from DealerRater.com

  • Helping a stranded motorist

    I was in Waynesboro several weeks ago on personal business. Upon leaving the office I was at, I tried to activate the key fob to unlock my car doors.... To my dismay, the door didn't unlock. Being a Dodge Viper, I had the ability to open the rear hatch and use the emergency latch to open the door. I knew the alarm would activate doing this procedure. Trying to start the car was fruitless as the computers think the car is trying to be stolen. I tried to wipe the contact surfaces of the fob battery, to no avail. I called the Buchanan service dept. for assistance. They felt possibly the fob battery was dead, and offered to drive someone where I was located with a $4.00 battery!!!!!! I couldn't believe it. As we talked further, the service dept. felt that possibly the fob lost programming. They immediately contacted a company for a rollback to accommodate the Viper (it is very very low) to have the car brought to their service dept. While the dealership was arranging all this for me, I finally was able to get the battery to make contact and was able to deactivate the alarm and start the car. I was NOT going to turn it off until I returned home, about 40 miles away. I immediately contacted the dealership to have everything cancelled. I stopped at the dealership service dept. on my way home to thank whomever I saw there, as I failed to get the names of the two employees. I was truly impressed the degree they went to help me. If I lived in that area, I would not hesitate to consider buying my vehicle there, and having it serviced as well. Thank you very much, Buchanan, for all you did to help me. Thank you again!!!!!!

    Customer Service
    Quality of Repair
    Friendliness
    Pricing
    Overall Experience
    Does recommend this dealer
    Came in for service or repair

  • Very poor customer service!!

    Took my van there today to have recall work done. I asked them to check on my sliding door and give me an estimate on a problem I was having. The last... thing I confirmed before walking out the door was that there would be no charge for any of the work and that we would get an estimate on the door. When we went to pick it up, they had already done work on the door and expected us to pay for it. We refused and were treated very poorly. I feel like we were being taken advantage of. Many people would just pay and go on, but since I had confirmed what I wanted before going out the door, I was not paying for the work. I will never do business with this dealership again. I will not deal with a place that has this kind of customer service.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?

Read all Service & Repair reviews
Service Pricing

    Tire Rotation

    $21.95 and up*

    Oil, Filter Change

    $39.95 and up*

    Multi-Point Inspection

    Complimentary

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 440 Offers on 20 Models

About Our Dealership

Dealer on Cars.com since September 2016

Over 20 years of experience! Used vehicles have guaranteed credit approval! We work with a vast array of lenders, and our highly trained financing team is committed to making sure you drive away in the vehicle you want, with a payment you can afford.

http://www.buchananautopark.com/

"Lowest Price Guaranteed!! Home of the Total Ownership Protection Plan"

Top Reviewed Employees

Eric Michael Sheffer

Master Certified Product Specialist and Sales Consultant

13 reviews

Laura Zahos

Product Specialist

9 reviews

Kathy Shank

Pre-Owned Sales Consultant

49 reviews

Mike Bofrone

Finance Manager

19 reviews

Everette Clarke

Manager

13 reviews
Buchanan Auto Park
11194 Buchanan Trail E Waynesboro, PA 17268
New (717) 296-1053
Used (717) 296-1056
Service (717) 296-1057
Map data ©2015 Google. Map and directions are informational only. No representation is made or warranty given as to their content, road conditions, route usability or expeditiousness. User assumes all risk of use. Classified Ventures and their suppliers assume no responsibility for any loss resulting from such use.