Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
699 lifetime reviews.
  • Treated w/Respect and Politeness

    I have had a wonderful experience with Lancaster Toyota. Living in NJ I purchased my RAV4 near Philly 2 years earlier having all the service done ...

    Dealer Response

    Thank you so much for taking the time write such a glowing review, and we truly appreciate the opportunity to earn your business! Congratulations...


    Show Full Review

    I have had a wonderful experience with Lancaster Toyota. Living in NJ I purchased my RAV4 near Philly 2 years earlier having all the service done there. Later when I noticed paint above the windshield bubbling and peeling I took it to the dealership to see what they might do / suggest and was immediately 'put down and dismissed'. So much for a good business experience. Ugh! Later when moving to Lancaster area I visited Lancaster Toyota for PA inspection / registration. I asked them if they might look at paint that was peeling. Without hesitation, I was told "That is a paint defect, and not a problem you created. Let me see what Toyota can do". I was treated with respect and politeness even though I had never been there before. I was told 2 days later by Steve Plank that Toyota would cover the costs for paint repair as their way of demonstrating customer appreciation. I asked "Are you serious?!". I shared with Steve my earlier experience where I had purchased the RAV4. I also shared if this is the way Lancaster Toyota treats customers I knew where I was going to get my next used car (I had been looking for one to replace an older second car). Three days later I purchased my second RAV4 from Lancaster Toyota...and was pleased with the price and selection of the vehicle. Lancaster Toyota not only has a good product but treat people with respect. When I picked up my wife's RAV4 that had the paint defect corrected I was glad to show Steve my second RAV4, and told him where I got it. :-) From Lancaster Toyota. I am a VERY satisfied customer.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time write such a glowing review, and we truly appreciate the opportunity to earn your business! Congratulations on the purchase of your new RAV4! We are proud to welcome you to the Lancaster Toyota family, and we look forward to seeing you again for all your future automotive needs!


    Hide Full Review
  • I wanted to purchase a new Camry

    Gus was very kind and helpful. The transaction went very smoothly and I bought a beautiful, black 2017 Camry that I love!

    Dealer Response

    Thank you for your kind words about Gus. We're glad he could help provide an enjoyable car buying experience for you. Please let us know how we ca...


    Show Full Review

    Gus was very kind and helpful. The transaction went very smoothly and I bought a beautiful, black 2017 Camry that I love!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words about Gus. We're glad he could help provide an enjoyable car buying experience for you. Please let us know how we can help again in the future, and enjoy your new Camry!


    Hide Full Review
  • 2017 Toyota Corolla XLE LLancaster Toyota

    I bought a 2017 Toyota Corolla XLE at Lancaster Toyota because of the many years of experience with them. Jon French was my salesman and he was ve...

    Dealer Response

    Thank you so much for leaving a review, Gebby! We are glad that your experience with us exceeded your expectations - that is always our goal. We'r...


    Show Full Review

    I bought a 2017 Toyota Corolla XLE at Lancaster Toyota because of the many years of experience with them. Jon French was my salesman and he was very friendly and patient with me in answering all my questions and concerns I had toward purchasing this new car. After negotiating the price of the car, Lancaster Toyota was willing to go to New Jersey to get the color and features I waned in this particular car. After I took delivery of the car Jon took his time to explain to me the features that this car has. Jon French however was not the only one who wanted a happy and satisfied customer. The day I put the deposit down to get the car Jon was sick and another salesman by the name of Logan Hutton filled in for Jon. Again, Mr Hutton was great to deal with, he was very friendly and personal. Most importantly, I would like to give credit to Mr Rick Price who is the General Manager and Mr John Green who is the Senior Sales Manger at Lancaster Toyota for all their help toward the purchase of our new car. I can say I was not easy to deal with as a customer. They were willing to go the extra mile for me, working behind the scenes on my deal. No doubt there were others who were involoved as well. However, my point is that without this "team" at Lancaster Toyota I would not have this new car today. Thank you Mr Price and Mr Green and to everyone else who made this new car purchase a happy experience. I must also say their service department is outstanding as well. I look forward to having my car service their in the future. How would I sum up buying a new car at Lancaster Toyota? "It was a home run."

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for leaving a review, Gebby! We are glad that your experience with us exceeded your expectations - that is always our goal. We're grateful that you chose us once again for your new car, and we look forward to serving you again in the future!


    Hide Full Review
  • My 2nd Toyota

    I was looking on line and fell in love with the safety features of the 2017 Toyota Corolla so I thought it might be time to look at replacing my 2...

    Dealer Response

    Thank you so much for your kind review and future recommendations! On behalf of the entire Lancaster Toyota family, congratulations on the purcha...


    Show Full Review

    I was looking on line and fell in love with the safety features of the 2017 Toyota Corolla so I thought it might be time to look at replacing my 2013 Corolla. Wow! I'm so glad I did. I love my new Corolla. Lancaster Toyota made it so easy—I started with Deb in the Internet Department and was transitioned to Bill Bock on the sales floor and finally worked with Lily Lugo of the Finance Team. Quick, easy and painless. Thanks for the entire team at Lancaster Toyota! I will definitely refer my friends and family to buy all their Toyotas there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review and future recommendations! On behalf of the entire Lancaster Toyota family, congratulations on the purchase of your new Corolla! We are so glad to hear you enjoyed your buying experience with Deb and Bill, and we look forward to seeing you again for all your Corolla's routine maintenance!


    Hide Full Review
  • From Dancannon

    I have been coming to Lancaster Toyota for several years since I bought my Toyota Corolla there. Paul Glick has been my service advisor during t...

    Dealer Response

    You are very welcome, and thank you so much for your kind review and continued loyalty! We truly appreciate you making the trip to see us, and we...


    Show Full Review

    I have been coming to Lancaster Toyota for several years since I bought my Toyota Corolla there. Paul Glick has been my service advisor during this time. Paul is always very pleasant and helpful in any way he can to get good servicing for my car. The proof of this is that a year ago, I moved to Duncannon , PA. I would never consider going to another Toyota dealer. Although it takes me at least an hour to get to Toyota, I know that my car will have great servicing. The point I would like to make mainly is Lancaster Toyota can be trusted and if my car really needs something, they will tell me. Paul and the staff are very hard working people and go to great lengths to accomplish their tasks. Their manager, Steve Shepos is the manager and always shows how important we are to Toyota. Thanks to Paul Glick and the staff for all they do for customers like me.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    You are very welcome, and thank you so much for your kind review and continued loyalty! We truly appreciate you making the trip to see us, and we are glad to hear Paul and Steve continue to provide the unrivaled service experience we strive to deliver. We look forward to seeing you again for all your Corolla's future maintenance needs!


    Hide Full Review
  • New to the Toyota Family

    I was very pleased with the purchase and completion of the transaction with Lancaster Toyota. Zakk McCracken (Sale Rep) and Pete Bissoondyal (Fin...

    Dealer Response

    Thank you so much for your kind review and recommendation, Richard! We are glad to hear you enjoyed your buying experience with Zakk and Pete, an...


    Show Full Review

    I was very pleased with the purchase and completion of the transaction with Lancaster Toyota. Zakk McCracken (Sale Rep) and Pete Bissoondyal (Finance) were very helpful, precise, and professional in every way. My wife is very happy with her car. I look forward to returning for service, etc. I would recommend Lancaster Toyota to anyone including my friends and family.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review and recommendation, Richard! We are glad to hear you enjoyed your buying experience with Zakk and Pete, and we look forward to seeing you again for all your future automotive needs!


    Hide Full Review
  • great service

    Great service from Carlos Moreno, Came in with no appointment on Sat. June 11 to make appointment for Toyota Care and PA state inspection. Carlos ...

    Dealer Response

    Thank you for your kind review, Carroll! We are glad to hear you enjoyed your prompt service experience with Carlos, and we look forward to provi...


    Show Full Review

    Great service from Carlos Moreno, Came in with no appointment on Sat. June 11 to make appointment for Toyota Care and PA state inspection. Carlos said we can do it now if you wish. That was for faster then I expected having just walking in, with no appointment. To me that is Great service!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review, Carroll! We are glad to hear you enjoyed your prompt service experience with Carlos, and we look forward to providing you with that same great service for all your future automotive needs!


    Hide Full Review
  • NEW TACOMA SOLD BY BILL BOCK

    I never did business at Lancaster pa Toyota before. Even though I wasn't feeling good Bill made this an experience that was great. Got the best de...

    Dealer Response

    You are very welcome and thank you for kind review! On behalf of everyone at Lancaster Toyota, congratulations on the purchase of your new Tacoma...


    Show Full Review

    I never did business at Lancaster pa Toyota before. Even though I wasn't feeling good Bill made this an experience that was great. Got the best deal around this area. I differently will go back. Thank you Bill and Lancaster Toyota. We love our Tacoma!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    You are very welcome and thank you for kind review! On behalf of everyone at Lancaster Toyota, congratulations on the purchase of your new Tacoma! We are glad to hear you enjoyed your buying experience with Bill, and we hope to see you again for all your Tacoma's routine maintenance!


    Hide Full Review
  • Wonderful Experience & Great Staff

    Deana B., Jason D., and Reuban are awesome! We started our shopping for new car with Deana B. and ended up buying two new cars from her. You do no...

    Dealer Response

    Thank you so much for your kind review, Malik! We are glad to hear you Deana, Jason, and Reuban were able to provide you with the no-pressure sho...


    Show Full Review

    Deana B., Jason D., and Reuban are awesome! We started our shopping for new car with Deana B. and ended up buying two new cars from her. You do not feel any pressure when dealing this team. They go above and beyond by providing exceptional customer service/relation. Very professional and on the top of every little details. Great job!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind review, Malik! We are glad to hear you Deana, Jason, and Reuban were able to provide you with the no-pressure shopping experience we pride ourselves on delivering, and we look forward to seeing you again for all your future automotive needs!


    Hide Full Review
  • Bad dealership

    Wifi was not working. Employees said nothing we can do about it. The thing that they can do is check the router. Duh. If you have a computer you c...

    Dealer Response

    Thank you for your feedback, Craig. We always strive to provide the highest level of customer service to our waiting guests, and we apologize for...


    Show Full Review

    Wifi was not working. Employees said nothing we can do about it. The thing that they can do is check the router. Duh. If you have a computer you can't use it there currently customers were looking angry about it. I had very loud data left for a week left in the contract so had to sit and Twittle my thumbs. Which l told them I will never buy another Toyota from your dealership.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Craig. We always strive to provide the highest level of customer service to our waiting guests, and we apologize for any hardship a Wifi interruption may have caused you during your visit. Please do not hesitate to contact our General Manager, Rick Price, at (717) 940-2450 with any questions or concerns you have. We hope for an opportunity to better serve you in the future.


    Hide Full Review