Autohaus Lancaster, Inc.

“H” was supposed to get back to me with pricing, never did. Clearly, they aren’t interested in my business.

This car buying experience was the smoothest and easiest I’ve ever experienced. Hernan was fantastic in his help. His knowledge of the particular vehicle I was purchasing was outstanding. He was able to answer all questions readily. Working with Laurie the business manager was also easy and very straight forward. All in all, my best car purchase experience

Was a wonderful buying experience Hernan was extremely helpful from the trade in appraisal to the financing and making numbers work for monthly payment very happy with the experience

I recently worked with Auto Haus Porsche on a Porsche 911 I was seriously considering purchasing. The staff was professional and responsive throughout the process. However, after reviewing the AutoCheck report, I discovered the vehicle had a reported collision history. During our discussion, Dean mentioned their body shop could see the bumper had been repainted and suggested it may have only been a scratch, but the AutoCheck report specifically lists it as a collision. When I attempted to discuss pricing based on the accident history and the impact it has on Porsche 911 resale value, especially within the enthusiast market, I was told “we have to agree to disagree,” and there was no willingness to negotiate. I respect their right to price the car however they choose, but buyers should absolutely do their own due diligence and review third-party history reports carefully before purchasing.

Outstanding service, very professional and highly recommended. Bent over backwards to accommodate my needs and help me make the right choice.

The Audi team at Autohaus did a fantastic job. Hernan in sales was excellent! We were able to find a beautiful Q7 easily without any uncomfortable sales pressure. There were zero problems closing the deal. We definitely recommend Autohaus. All of the staff were very professional.

We have purchased three cars from Autohaus and have had great results in sales, the autobody shop, and service department!

I want to share a review that is overwhelmingly about service, because that is where Autohaus truly excels. I did experience an issue with my brand new Audi that required several return visits. It was a safety-related concern involving my horn, so understandably it was stressful and something I took very seriously. What could have been an incredibly frustrating situation was handled with professionalism, empathy, and an extraordinary level of care. Kyle was my primary point of contact, and even when I was upset, he remained calm, thoughtful, and reassuring, making it clear at every step that I was a priority. At one point, the owner himself came out to personally test the horn to ensure it was working properly, which really spoke volumes about the level of accountability and care. The level of service went far beyond anything I expected. When my horn failed the day before I was supposed to leave for a trip and I did not feel safe driving, the team arranged a ride to the Philadelphia airport. Not a shuttle. A beautiful, brand new Audi. I was completely shocked and so grateful. They also ensured I had a loaner when my car needed to remain in the shop. When my loaner got a flat tire, they literally came to my home in Lebanon and brought me another vehicle. As someone who spent decades working in hospitality, I can confidently say this is one of the best examples of service after the sale that I have ever seen in my life. They made me feel like I am their only customer, take a look at their inventory and you will realize how truly special that is. I chose Audi because of their great safety reputation, but I will choose Autohaus for their amazing service. I want to give an additional shout-out to Cameron for his help and collaboration along the way as well. Kyle’s consistency, professionalism, and empathy turned what could have been an extremely stressful experience into one that built real trust. Answered one of my calls, stayed in constant communication, and never made me feel like a bother I cannot recommend Autohaus highly enough, and they have turned me into a customer for life.

Hernan was most professional and helpful. Made the purchase comfortable with no pressure. Kept the process quick and easy. Would highly recommend.

Hernan (sales) was great to deal with. Very professional and efficient. Let me test drive used Audi without accompanying me which allowed me a little more time to fiddle with everything, become comfortable and make sure it was the right car for me. No pressure and the manager worked with me on trade value. Finance mgr was also efficient and transparent; offered extras (GAP, extended warranty) but did not pressure me at all to buy. When a car dealer presents as a professional establishment which respects your budget and time, it makes for a much more pleasant experience. Kudos to Autohaus Lancaster!