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An amazing experience with this dealership. My salesman Kirk was very knowledgeable about the particular vehicle that i was interested in. That aspect... is rare these days. I was at another dealership where the salesman had to continuously refer to another source to get answers, but not Kirk. He was patient and answered all of my questions immediately. He also got me the price i wanted for my trade. An expert looked at the truck when i brought it home, this was my neighbor who is a professional body shop guy who was shocked at the cleanliness of the truck. He sees used vehicles every day from dealerships and said that this is very rare. Once the deal was done Kirk had the behemoth size gas tank filled before i left. Also they put on 4 new tires. A day later i received a phone call from a manager who said they forgot 1 piece of paper that i NEEDED to sign. This dealership is an hour away from me, so basically this was a huge hassle for me. So i drove back to sign the form and once signed Kirk had one of their employees take my truck to a gas station and topped it off. How way cool is that. My overall satisfaction with Kirk and this dealership is very impressive. The only complaint i have with them is that one of the options that did not come with this truck is to not make any payments. Apparently that option does not exist. Who knew.
Kirk Newcomer is the only name that you need to remember going to Jones GMC! He was amazing, personable, knowledgeable and he noticed a ding that we never... even saw and insisted it get fixed! We didn't care, but he said, "No, you leave here with everything right!" He totally went above and beyond and as someone that deals with customer service on a day to day basis, he totally exceeded expectations today! I will definitely be back for my next car!!
I recently purchased a used car from Jones. My salesman Kirk Newcomer went above and beyond. Prior to showing up I had questions about a car I saw on their... website. Kirk took the time to send me a video he shot of the car addressing all my concerns. On the test drive, Kirk noticed an issue with the car that honestly I wouldnt have noticed. Once back to the dealership, he made sure the maintenance department fixed the problem before we left the lot. Kirk's attention to our needs were outstanding. Great car, great price, great customer service!!!
From beginning to end my car buying experience at Jones was easy, and I never felt pressured. Kirk Newcomer was my agent, and he was super helpful, extremely... knowledgeable about my car and it's features, and made me feel comfortable. And, he has a great sense of humor! I felt as if I'd known him for awhile. Tom who handled all the paperwork was great too. I found the car on the internet, and I found it to be exactly as described..and even better in person! Thanks Kirk!
My husband and I bought a Buick Encore today and were extremely happy with the entire buying process. Kirk ensured everything was in place and ready to... go. He was a pleasure to work with! He was as thourough as we needed him to be and he ensured that he’d be available to us should any questions or needs arise. We also worked with Jeff who was very personable and easy to work with. Both Kirk and Jeff went above and beyond what we expected of them and we would recommend working with them to all our friends, family, acquaintances, and strangers! This is my 5th vehicle that I have bought from the Jones family of dealerships and it definitely won’t be my last!
What an amazing purchasing experience! From start to finish Kirk Newcomer made the entire process seem effortless and exciting. I’ve been leaning... on Kirk for years to help me through my auto purchasing needs and will continue to do so for years to come! His enthusiasm and professionalism are second to none. 5 stars.....and I’d give him more if it were an option. Thank you Jones Honda/Acura. Thank you Kirk!
Kirk Newcomer and the entire staff at Jones are incredible to work with and made the purchase of my new truck very simple and enjoyable! Thanks guys!!
Honest, forthright, genuine, knowledgable, professional, personable, responsive, and courteous--these are the words that come to mind when I think about... the experience that my fiancee and I had yesterday in dealing with Kirk Newcomer at Jones Buick GMC. Everything was straightforward and up-front. First off, after I called with interest, Kirk had put a "sold" sign on the truck at the start of the day, as promised, essentially reserving it for me to come take a look at. He did this even though I had made no promises whatsoever about buying it--just that I wanted to take a look. Second, he knew what he was talking about with the truck itself and with the warranty that came with it. Third, he had great responses to the concerns that came up for me in comparing the truck I bought (a GMC Yukon XL) to a similar truck from a different manufacturer. He did this without badmouthing other dealers or brands. Fourth, and this was really important, Kirk knew when to "sell" and when to just converse about the truck; when it was appropriate to make a case for the sale, he did so, but was never even remotely pushy. Fifth, when I saw something I thought needed to be handled on the truck, there was no b.s., whatsoever, just "here's how we will handle it; is that o.k. with you?" Sixth, the advertised price was already great, and we ended up with an even better deal. Finally, Kirk knew the overall operation really well and was a huge help in both dealing with insurance and in expediting the paperwork. The other salespeople on the floor seemed to follow this general vibe. While the shop was going over the truck, I wandered around checking out other cars and trucks and was left alone to investigate, sit inside, etc., without having some salesperson come swooping in like a bird of prey. Coming from a little over two hours away, I was not sure what to expect at the start of the day. Having dealt with all varieties of used car dealers from all over the country, I was steeling myself for the worst: maybe I'd show up to find the car sold out from under me and offered a "similar" one, or find that the "price" was not the actual price, or have to spend eons "negotiating," or have to deal with a salesman who doesn't know jack about the car he's trying to sell me, or some other shenanigan that give car salesmen a bad name. All those worries were put to rest, and we walked away happy with our experience and with our new (to us) truck.
Jason Ness was wonderful to work with! He took care of everything for us, making buying my MDX effortless! I trusted him and Will Cross completely! ... They made sure my certified MDX was spotless and ready to go when we got there. I couldn't be happier and highly recommend Jones Acura!
Kirk Newcomer was a real pleasure to deal with from the very beginning. He was professional, courteous and made every effort to accommodate me and make... sure my transaction went smoothly and I was totally satisfied. I have dealt with a lot of car salesmen and dealerships over the years and Kirk and the Jones staff overall were great!! You won't go wrong here.