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Reviews

Average Ratings

3.0
Average based on 4 reviews.
  • 2013 Jetta VW station wagon

    Purchased this vehicle from Fairfield Auto Group in January of 2013, and the salesman along with the service crew since then have been excellent i...


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    Purchased this vehicle from Fairfield Auto Group in January of 2013, and the salesman along with the service crew since then have been excellent in their knowledge of the vehicle, etc. I recently had a cosmetic issue that even though it was after the warranty, the Service Department listened to what I had to say and amicably worked with me to resolve this issue. I highly recommend this dealership, and I love driving my Jetta VW station wagon.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Dealer in North Central PA

    I have been buying cars from Fairfield for over 20 years. I bought my first brand new car in 1994, it was a F-150 XLT Lariat. I used them for serv...


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    I have been buying cars from Fairfield for over 20 years. I bought my first brand new car in 1994, it was a F-150 XLT Lariat. I used them for service and never had a bad time, they would even wash and vacuum my car when I would take it in for service. I just recently bought my eighth vehicle from them of course not all of them were for me my wife and kids also needed vehicles. But this last vehicle I purchased the sales team went out of their way including the GSM to find me the perfect 2015 platinum F-150, and I love it. The 2011 F-150 I traded in they gave me what I believed was a very fair value for and a great deal on the new truck. I do not believe the other reviews I have read on here because every time I am here I am very well taken care of and if they are busy they do their very best to accommodate everyone there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Terrible; Avoid at all costs

    I've tried buying a car from Fairfield VW on three separate occasions. Each time, the sales people were rude with a belligerent GSM. They refused ...


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    I've tried buying a car from Fairfield VW on three separate occasions. Each time, the sales people were rude with a belligerent GSM. They refused to budge from absurdly high prices and low-balled my trade-ins. Every time, I went to another nearby dealer (one in Danville and one in Harrisburg) and closed deals in a single day with a pleasant and fair transaction, saving THOUSANDS of dollars in the process. Avoid this dealer at ALL COSTS (unless you like be swindled). I continue to go back to them only to get an understanding of what a "bad deal" looks like prior to purchasing elsewhere.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Horrendous Service Department

    I had an older MK4 Jetta that which I thought had transmission problems. I took it to Fairfield VW since they are the only dealer in this nearby a...


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    I had an older MK4 Jetta that which I thought had transmission problems. I took it to Fairfield VW since they are the only dealer in this nearby area. I dropped the car and asked them to check the transmission, when I called back later they said the transmission had some internal problems and needed replaced. I decided to have it done. They replaced it with a used transmission with 70,000 miles on it. When I picked it up and paid the $3k bill, the car had the exact same problems. They said I could bring it back and they would check it for free. They ended up putting a stop slip in the transmission and charged me $30 for it. It did not make a difference. I gave it a week and brought it back in.. same deal no charge. The mechanic drove with me so I could show him. The end result he said, it did not have enough power from the engine and I should start with a tune up. I got it tuned up and it had a little more power, but it still had the tranny issue. AGAIN, I took it back in and the mechanic drove with me. This time he told me there was nothing he could do, he said he can't change when the car wants to shift and acted like it was petty. Meanwhile, the car hangs and does not shift without jerking hard intermittently. I decided enough was enough this car is a gonner and Fairfield should know this. I though, since I had paid such a large amount and had no success maybe they would allow me to trade the car in for at least 3k, the car was easily worth 1k. NO, they offered 2,200 for my car on a trade in 2 weeks or so after I paid three grand. They did not accommodate me what so ever. They made me feel like I was crazy and stupid when I said it was not fixed correctly and shrugged it off. I would have never have paid this or any amount if I would have known it would not have been fixed. Anyway, my car needed inspected after this and needed 500 dollars worth of repair, I decided to sell it for $1200 a huge loss, when I just spent $3,000 on it. I wanted another VW badly, but when mechanics don't normally like to work on German cars and the only dealership is Fairfield I could not justify buying one. So I went with Toyota instead. I went to the Fairfield Toyota dealership to look at cars there. Bad choice. I went in an hour before they were going to close on a Saturday and asked to test drive a vehicle as they were out of stock of the cars shown on cars.com (surprise, surprise) that I was interested in. The salesman said he was busy and had another salesman come out to drive with me. The whole time this older gentleman complained about me taking the car for a drive, because he works 60 hours a week and he wanted to go home. He was very rude to me and would not let me get on the highway as he did not have any time. Fairfield Group collectively has successfully taken my money and made me feel like a jerk. I am a single parent with little money to spend and they could have cared less about taking it. I even left them a message saying I was going to leave my honest review of disappointment if they could not accommodate me somehow. Guess what happened. Nothing ;)

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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