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Reviews

Average Ratings

5.0
9 lifetime reviews.
  • Recent CC purchase

    I just purchased a 2011 certified pre-owned VW CC and love it! The staff at J. Bertolet was very helpful and knowledgeable about the automobiles t...


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    I just purchased a 2011 certified pre-owned VW CC and love it! The staff at J. Bertolet was very helpful and knowledgeable about the automobiles they sell and made the purchase of this car very easy. What I liked most is that they are friendly, very professional and not pushy. Nothing turns me off more is to be with a cocky and pushy car salesman or saleswoman. You won't find that at J. Bertolet! Even if you don't live close by it's worth the trip!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great buying experience! Worth the drive!!!

    We were looking for a beetle for our daughter and found it posted here. The quality of the photos, video and carfax that was made available to vie...


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    We were looking for a beetle for our daughter and found it posted here. The quality of the photos, video and carfax that was made available to view online prompted me to place a phone call that same morning to confirm their business hours as we live 54 miles away. We ended up driving down that same night. Keep in mind. We had no idea where we were going and we had never done business with this dealership. We really didn't know what to expect. We got there and was approached by a salesperson. Andrew, "Andy". My daughter test drove the car and was very happy with it. We, her parents were pleased to see how well maintained the car was and it was priced just right. The buying process was easy. I put a deposit down and returned 3 days later and paid in full considering it was a little bit of a drive for us. I must say. I would do it all over again. Our salesperson Andrew was friendly and easy to talk to. The atmosphere was laid back where you felt comfortable. We got treated really well and I know we gave them a small amount of business buying a used car. You always remember the people and how you were treated before and after the sale. Thank you so much! Look forward to doing business again!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Friendliest Service -- Well Worth The Drive

    I was fortunate enough to be sent to J. Bertolet while searching for a Pink Beetle. The customer service could not have been more delightful, and ...


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    I was fortunate enough to be sent to J. Bertolet while searching for a Pink Beetle. The customer service could not have been more delightful, and my buying experience was excellent from the sales person, Andy, to the financing person to the wonderful family that owns and operates J. Bertolet. I would highly recommend this dealership.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent service

    My wife and I were having our 2003 Jetta serviced a week ago. The dealership must have been gearing up for the holiday weekend because the owner...


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    My wife and I were having our 2003 Jetta serviced a week ago. The dealership must have been gearing up for the holiday weekend because the owner, Jack, went to a near by grocery store and bought all the employees hotdogs and hamburgers for lunch. We must have been in the right place at the right time because he brought me and my wife each a dog and a burger! Over the weekend we pondered purchasing a new vehicle because our Jetta has 275,000 miles on it (tdi) and still runs like new because of the Bertolet service department. We went today and purchased a 2016 Jetta SE. I feel it's the little things in life that matter. If I could give this place a "10" star rating I would!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
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  • Amazing Service

    Bought a 2016 Jetta last week, and the service was one of a kind. The buying process was easy, painless and actually enjoyable. I will be looking ...

    Dealer Response

    Good afternoon DB, Thank you for taking to time to submit a review on cars.com. We appreciate your business, and are glad that you enjoyed your...


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    Bought a 2016 Jetta last week, and the service was one of a kind. The buying process was easy, painless and actually enjoyable. I will be looking to by VW again and specifically with J Bertolet.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good afternoon DB, Thank you for taking to time to submit a review on cars.com. We appreciate your business, and are glad that you enjoyed your experience here at J. Bertolet. Please let us know if you need anything in the future. Thanks again for your business! Jack Bertolet


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  • Always a Pleasure

    Just wanted to send a note of thanks to Bertolet! I was in today for a 20,000 mile check up on my Tiguan (a last minute appointment that was accom...


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    Just wanted to send a note of thanks to Bertolet! I was in today for a 20,000 mile check up on my Tiguan (a last minute appointment that was accommodated easily by Chris in Service). You guys never disappoint! AND I was so impressed to get a video from the tech working on my car! Your dad even offered me a quiet space to work while I was there - which was great! My car was done in a small amount of time, the service techs checked in, provided status, and gave me info to make my service decisions easy. Thank you very much for being consistently customer focused, pleasant to do business with, and inspiring trust and confidence in doing business with Bertolet.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Amazing service

    Bought a pre-owned VW from Bertolet. After a year or so, it needed some repairs. They were covered by warranty. The repair process was the most pa...

    Dealer Response

    Thank you Bill for your kind words and great review! We appreciate your business here at J. Bertolet and will ready to help you anyway we can in...


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    Bought a pre-owned VW from Bertolet. After a year or so, it needed some repairs. They were covered by warranty. The repair process was the most painless I've ever experienced. Andy Vigoda picked up my car in the morning (not too early) and returned it to me, perfectly repaired--and washed, no less! I was told there was a $50 deductible, but when I called to pay, I was told I didn't owe anything. Hmm, maybe now I'll get a bill for that $50. If so, it would be a pleasure to pay it. bill t port carbon, pa

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Bill for your kind words and great review! We appreciate your business here at J. Bertolet and will ready to help you anyway we can in the future. Happy Thanksgiving to you and your family. Thanks Jack Bertolet


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  • incredible serviced

    I travelled from NJ to buy this car and this was the best experience I have ever had with a dealer. The used car was a great value and the owner e...

    Dealer Response

    Thank you Mary Jo for your kind words and sharing your experience here at J. Bertolet. We appreciate very much! We are happy to have you as a J...


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    I travelled from NJ to buy this car and this was the best experience I have ever had with a dealer. The used car was a great value and the owner explained everything about the car. The salesman made sure all the paperwork for NJ could be done there in PA and arranged for the car to be delivered to me. The office staff explained what I needed to do with regard to NJ. Everyone went above and beyond. The next time I need to buy a car, this is the dealer I will go to, no matter the distance involved

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Mary Jo for your kind words and sharing your experience here at J. Bertolet. We appreciate very much! We are happy to have you as a J. Bertolet customer. If you need anything please just let us know. Thanks! Jack Bertolet


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  • Best car buying experience in a long time.

    The staff at J. Bertolet was great to work with. We took a test drive with Andy. He was polite and friendly and very knowledgeable about the produ...


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    The staff at J. Bertolet was great to work with. We took a test drive with Andy. He was polite and friendly and very knowledgeable about the product. We never had a test drive like it. He also helped us with financing and took care of all the paperwork for us. The owner even stopped in to thank us for our business. We look forward to doing business with them again.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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