Reviews

Average Ratings

3.8
84 lifetime reviews.
  • Great experience for an out-of-state buyer

    I purchased a Certified Preowned Toyota Tundra here from out-of-state. I was searching for a very specific special edition, from Maine to Maryland...


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    I purchased a Certified Preowned Toyota Tundra here from out-of-state. I was searching for a very specific special edition, from Maine to Maryland. During the sales process, Kara was very patient, informative, and reasonable to deal with. Tara in the Finance Department was very helpful in navigating all the quirky issues in buying a car out of state, transporting it home, getting it insured, getting plates, etc. - my home state of Massachusetts doesn't generally make any of this easy either. While I was there picking the truck up, I learned that they have been around quite a while and have very established long-time relationships with customers. Overall I would highly recommend this dealership.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • great service helps in everything I really like it

    Very good app helps a lot I like to look at cars n know all the prices n the models

    Dealer Response

    Thanks for the feedback! We tried to make the app as customer friendly as possible. We're glad you like it! If you are interested in any of the ca...


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    Very good app helps a lot I like to look at cars n know all the prices n the models

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for the feedback! We tried to make the app as customer friendly as possible. We're glad you like it! If you are interested in any of the cars, let us know so you can test drive one!


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  • Ry/My

    Would absolutely recommend ! Everything was handled professionally. and was impressed at how knowledgeable the sales people were!

    Dealer Response

    Thank you for sharing this great feedback and for your willingness to recommend our team! We're so glad to see that you had a great experience!


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    Would absolutely recommend ! Everything was handled professionally. and was impressed at how knowledgeable the sales people were!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing this great feedback and for your willingness to recommend our team! We're so glad to see that you had a great experience!


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  • Wait is too long for car service

    Very expensive and also it takes about two hours wait even with appointment. The guys are not that friendly! Prefer Honda!!


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    Very expensive and also it takes about two hours wait even with appointment. The guys are not that friendly! Prefer Honda!!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • I would have over a two hour wait for my 10:00 app

    When you make an appointment one would think there would not be a long wait before the car could be worked on. Two hours is a bit too long. They s...

    Dealer Response

    Dear Richard, Thank you for your comment, we value our customers and I do apologize for your experience. With the growth of the dealership we are...


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    When you make an appointment one would think there would not be a long wait before the car could be worked on. Two hours is a bit too long. They still do not have any signs as to how to get into the dealership from the road outside. Thank you but I will not use Krause for any more service. Things have changed over the years when I purchased my first Toyota at Krause in 1981.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Richard, Thank you for your comment, we value our customers and I do apologize for your experience. With the growth of the dealership we are still in the process of hiring Toyota trained technicians to work on our customers' vehicles. If you would like to discuss this futher I can be reached at 610-395-9858. Ann Krause Stump Customer Relations Manager


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  • Pain Free Car Shopping Experience

    Hate car shopping! However, stopped in at Krause Toyota in Breinigsville, PA and had a wonderful salesman, Joseph Harris, help me find a great car...


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    Hate car shopping! However, stopped in at Krause Toyota in Breinigsville, PA and had a wonderful salesman, Joseph Harris, help me find a great car. NO high pressure sales pitch. Took his time to explain the purchase of a used car versus new car, patient with all my questions and made this a great experience. I purchased a new 2015 Toyota Corolla (gorgeous car). Facility was clean and the whole staff was courteous and friendly. I highly recommend anyone looking for a car to go to Krause Toyota.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Knowledgeable Sales people make the difference

    Cliff Swoyer really made the car buying process so much less painful by explaining the Prius features and how to work the car. Really appreciated ...


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    Cliff Swoyer really made the car buying process so much less painful by explaining the Prius features and how to work the car. Really appreciated the upfront and non-pressured sales enviornment.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • disappointed

    Bought a used car that turned out to be missing parts and need immediate repairs. They did perform the necessary service but were NOT friendly

    Dealer Response

    Dear Amy, Thank you for your review. I apologize for your situation. We value our customers and appreciate your feedback. By giving us your feedb...


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    Bought a used car that turned out to be missing parts and need immediate repairs. They did perform the necessary service but were NOT friendly

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Amy, Thank you for your review. I apologize for your situation. We value our customers and appreciate your feedback. By giving us your feedback we can improve communication and prevent this from happening again. I hope you are satisfied with the situation being taken care of and hopefully we can earn your trust again. Ann Krause Stump Customer Relations Manager


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  • Bought a Toyota Highlander

    We bought a brand new Toyota Highlander XLE from Krause recently. Our salesman was Doc Laba, and he was really good. He very patiently explained a...

    Dealer Response

    Dear Geeta, Thanks for your 5 star rating! We are glad that Doc took such good care of you. We hope you will have many happy miles in your new H...


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    We bought a brand new Toyota Highlander XLE from Krause recently. Our salesman was Doc Laba, and he was really good. He very patiently explained all the features when our new car came in. In fact he was so thorough, he took at least a half hour to 45 minutes sitting in the SUV explaining all its features and technology. Also he is a really funny guy;) He made us chuckle quite a few times! The finance lady Mary was also very good. Overall our experience was very positive, even though we had to wait for a few days for our SUV to come in.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Geeta, Thanks for your 5 star rating! We are glad that Doc took such good care of you. We hope you will have many happy miles in your new Highlander! If you would ever need anything in the future, please don't hesitate to contact me. Best, Ann Krause Stump Customer Relations


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  • Simple and straightforward

    Nice place. Went in just to get a quote that I assumed I was going to have to shop around and haggle for a while, but the number was right where I...

    Dealer Response

    Dear Jason, Thank You for your 5 star review. We take pride in treating our customers the way we would want to be treated. If you would ever nee...


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    Nice place. Went in just to get a quote that I assumed I was going to have to shop around and haggle for a while, but the number was right where I wanted it. Never felt any pressure or like I was going to have to fight for the price.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Jason, Thank You for your 5 star review. We take pride in treating our customers the way we would want to be treated. If you would ever need anything please don't hesitate to contact us. Happy Travels in your new Toyota! Ann Krause Stump


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