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Reviews

Average Ratings

3.8
Average based on 9 reviews.
  • Not Happy with Customer Service...

    I traded my old car in on a used car they had on the lot. They did a lot of fast talking and when all was said and done did not give me what they ...


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    I traded my old car in on a used car they had on the lot. They did a lot of fast talking and when all was said and done did not give me what they said they would on the trade and did not give me the internet price. When I called them about it the response of the showroom manager was "There is nothing I can do to change it" Then they kept calling about having it serviced and when I told the manager I want to be taken of the calling list as I feel I was taken advantage of he was like ok. If this dealer cared about it's clients they would have asked how can we make things better. I work in customer service and I would never treat my clients like this.......

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Skip Brown Daub and the rest. This is where to go.

    I never write reviews, but my experience at Keystone was so great that I am making an exception. Staff is both friendly and helpful. Nobody will p...


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    I never write reviews, but my experience at Keystone was so great that I am making an exception. Staff is both friendly and helpful. Nobody will pressure you to buy a car that is not what you are looking for. I shopped around for a long time, and nowhere compares to Keystone Kia! I went to Brown Daub Kia and they were pushy and tried to swindle me. The selection and staff at Keystone is all you need. Trust me! -A happy customer

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

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  • Great Service, Great Dealership

    Just bought a brand new Kia Sorento AWD 2015 from Keystone Kia. Can not say enough great things about the dealership and the way I was treated and...


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    Just bought a brand new Kia Sorento AWD 2015 from Keystone Kia. Can not say enough great things about the dealership and the way I was treated and helped. Russ the salesperson was fantastic, did not keep me waiting, answered every question and went into great detail about everything pertaining to the SUV. Even helped me set up my blue tooth for my cell phone. The owners were there also and any question I had, if Russ could not answer, the owners were there to help. Highly recommend this dealership!!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • No car for us!

    We had an awful experience at this dealership. We had gone there to explore the possibility of buying a Kia. Matthew did a good job of showing us ...


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    We had an awful experience at this dealership. We had gone there to explore the possibility of buying a Kia. Matthew did a good job of showing us cars and explaining the different options. However, he could not get us a price that we were comfortable paying. So, we left. A few days later my husband went on line and Ryan Merrell , from Keystone Kia, responded to my husband's request. Ryan told us that he could get the car we wanted and quoted us a price that we were happy to pay. We set an appointment to go to the dealership and put a deposit on the car. We were told that they did not have the car, but they would get it. So, we went to the dealership and we we're suppose to meet with Buddie Merrell. He kept us waiting for more than 15 minutes, in spite of the fact that he walked right past us. Then he told us that the dealership he was suppose to get the car from had not contacted him... He,he ..don't worry, He said he would call us when he had the car. He did not take our deposit. So, we had to go to the dealership to be told they could not get the car ! Really? They couldn't have called us and told us on the phone? We NEVER heard from them again. We went to New Jersey and bought our car for less than Matthew quoted us. We figured that Ryan gave us such a good deal that Keystone was not going to honor it. Enough said. We will obviously never deal with them.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Super helpful - treated with respect!

    Hit by the hail storm in Reading but not quite badly enough to have my car totaled I was in a not so good situation. I went in to Keystone Kia and...


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    Hit by the hail storm in Reading but not quite badly enough to have my car totaled I was in a not so good situation. I went in to Keystone Kia and Matt & Buddy worked everything out wonderfully despite the fact I was upside down on my trade-in. I am now driving a brand new Sportage that I LOVE with zero hassle and feeling of confidence in the folks I dealt with. I would highly recommend Keystone Kia - go see Matt & Buddy!!!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • treated w/out interest

    sales person did not like my budget and showed no interest in helping. He told me that with my budget was very little he could do. there was a whi...


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    sales person did not like my budget and showed no interest in helping. He told me that with my budget was very little he could do. there was a white car with an open hood and i asked him to close it so i could see how the car looks and he slammed the hood. very rude!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 3 found this review helpful. Did you?

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  • Easy to deal with !

    Saw a car made an offer , test drove it and drove it home. Quick smooth tranaction !


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    Saw a car made an offer , test drove it and drove it home. Quick smooth tranaction !

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    9 people out of 10 found this review helpful. Did you?

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  • Service

    The dealer has been great to work with. They are always friendly, very helpful, and very accommodating. I look forward to buying my next Kia here....


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    The dealer has been great to work with. They are always friendly, very helpful, and very accommodating. I look forward to buying my next Kia here. Keep up the good work!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Good customer service

    My wife bought her car new from the Kia dealership on Lehigh St. The staff was knowledible and friendly. Currently I am in for a service issue wit...


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    My wife bought her car new from the Kia dealership on Lehigh St. The staff was knowledible and friendly. Currently I am in for a service issue with a transmit ion issue. The staff did not give us any hassle, and are genuinely interested in solving the issue. I feel that this is a good dealership for interested parties.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    9 people out of 10 found this review helpful. Did you?

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