Rothrock Nissan, Chrysler, Dodge, Jeep, RAM

The dealership was huge and there were lots of salespeople out front as soon as I pulled up. I was nervous it would be one of those experiences where everyone rushed right at me to sell hard! I could not have been more wrong! I got out of the car and only 1 salesperson approached me and was very courteous and helpful. He was there if I needed him but if not was happy to let me do my thing which was very much appreciated! My salesman, Wael, was younger than me but very knowledgeable and courteous. He worked diligently through all of the issues I am which were definitely a few since I had a PA License and needed to register in DE! Which is impossible.. regardless Wael worked with me and his upper management to work out all issues and get me the Jeep I came in to buy at the price I wanted to pay with very acceptable financing terms. Additionally, the people in the finance dept. explained everything to me and were very friendly and patient, not in a hurry to get to the next customer, which I've seen before. My particular financial professional walked me through all my options and even told me about the options that were actually worth paying for vs. the ones that weren't. He worked out a way for me to get the extended warrantee I wanted at the price I wanted to pay for it which was significantly less than its value. I was and continue to be very pleased with the service in finance. Finally, I was directed to a dept. with a lady who's job it was to discuss with me all the ins and outs of my new Jeep. She is the perfect person for her job let me tell you! This woman (I wish I could remember her name) was extremely knowledgeable about Jeep and even showed me her own personal Wrangler "Willy" outside when we went to do a walk around my new Wrangler! She took the time to insert markers within the user manual for my Jeep so I would have quick reference tabs to get to important content within the manual.. that alone was amazing! Far above and beyond and really made me feel like they actually cared about me as a customer and not just another body they could push a vehicle onto. She took me over my Jeep with a fine tooth comb and has since the buying process personally followed up with me 3 different times to ensure I am satisfied. She is a peach! Overall, I will absolutely go to Rothrock again and I highly recommend finding and working with the salesman, Wael, since He was so great for me! The management really seemed to be good guys and although they are salespeople who need to move units to survive, they don't come off as pushy or insistent in any way. They are considerate, patient, caring, knowledgeable and informative. I will be back to Rothrock for sure and would highly recommend to anyone in the market for a new or pre-owned vehicle. The selection at Rothrock is enormous, probably a 0-1% chance you won't find something you love at the price you want to pay (as long as you're realistic going in to it). In closing, I'll say that my salesman, Wael, not only did a great job, but also asked me (without insisting) if I would be willing to take a picture with my new Jeep out in front of the dealership to use in his Facebook marketing. His hope was to show how satisfied his customers are and promote a family environment at his dealership which I can personally attest to. I have bought more than a few cars in life and Rothrock was hands down the best experience I've had. Go to Rothrock for your next car, you will not regret it! PS, ask for Wael!

Everyone from sales to delivery were on top of their game. Answered all of our questions. Called us after to make sure we understood everything.

I must confess I can be the, "Customer From xxxx". I want what I want and for my price/terms. Most recently I descended on Rothrock Motor Sales, looking to trade my Nissan product. I contacted the sales consultant I have used previously, John Boachert. We scheduled an appointment and he was ready to help me select a new vehicle. This trip I wanted a new Jeep and John patiently walked me through the stock of Wranglers on the lot. I took a couple of Jeeps for a test ride and settled on a Wrangler. The color and equipment I wanted was not on the lot, so it was up to Chrysler/Jeep Sales Manger Brain Reichenbach to find what I wanted and set up a dealer trade, and "work the deal". The deal was made and in a few days the Jeep I wanted was brought to the Jeep store. Delivery day went very smoothly, due to the efforts of my salesman, and F&I Manager Mike Vannote. Mike is a sharp, professional finance expert. He even shopped my financing and got me a better rate and payment. Paper work went as planned and I was turned over to, Ms. Mia Norman, who takes you through your new vehicle, demonstrating its features and answering a myriad of questions. I was out of the dealership, well educated in my Jeeps Ops. and have since been enjoying my new ride. Yes, both Ms. Norman and my salesman called me to check if I had any questions or problems with my new vehicle, and happily I had "0". To make every customer who drives on the lot a buyer and happy is a tall order, but my experience at Rothrock had been nothing but Five Star.