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During installation of my auto dimming rear view mirror
During installation of my auto dimming rear view mirror the tech broke the windshield which had to be replaced making me have to return for another appointment. Did not install the window vent shades properly. Only used the adhesive and not the clips provided and they almost flew off while I was driving the next day which could have caused an accident!! During installation of the new windshield I asked for my hood wind deflector to be installed. When I came to pick up my truck I checked the wind deflector and found that one of the four screws which holds the bracket of the wind deflector to the hood was not installed… just a hole where they drilled where the bracket belongs!!! Once again this improper installation could have resulted in the wind deflector coming off the hood during travel!! When the first incident occurred I called and spoke to the general manager, Ron Carl, to express my concern with the upcoming installation of my windshield and hood wind deflector and he said he had no excuse and that there was no excuse for what happened and he ensured me he would have a qualified, experienced tech do the rest of the installation. Well, I guess that didn’t happen as I said a screw and bracket were missing from the hood deflector!!! I will never return to Rothrock!!! And I feel I should be compensated, in some way for all I and my new truck went through!!! Extremely frustrating experience which, as I mentioned could have resulted in an accident which I would have been held responsible for!!!!
Rothrock is very very good and very very convenient and
Rothrock is very very good and very very convenient and they do excellent work on the cars
Thank you so much for the glowing review! We're so glad to hear everything is always completed to your satisfaction. Have a great day!
Over all good experience but not customer service
Over all good experience but not customer service experience. Customer service could have been better.
Thank you for taking the time to leave us some feedback. It helps us to better our services. If there is anything else we can do for you, please don't hesitate to reach out.
Went in test drive a Nissan frontier Gary was the sales
Went in test drive a Nissan frontier Gary was the sales guy very professional and was not just trying to sell me a truck but he showed my some better options was given enough time to make my decision I will gave him a 10 of 10
Thank you for taking the time to leave us a review and let us know how we're doing! We're glad to hear you had such a positive experience with us and we hope to see you again for any future car needs!
This was our second consecutive lease.
This was our second consecutive lease. A seemless process from start to finish. No high pressure and no BS! From the sales team to the finance department, all were down to earth, informative and professional. Looking forward to coming back for our next lease! Thank you Rothrock.
Thank you for your glowing review! And thank you for continuing to choose Rothrock Motor Sales for your automotive needs. We look forward to seeing you on your next visit!
Excellent service Nice location and nice people ,
Excellent service Nice location and nice people , reasonable Very quick response Recommended for everyone those need really good service
Thank you for your kind words! We're glad you had such a positive experience with our service department, and we look forward to seeing you on your next visit!
Nice place to buy car.
Nice place to buy car. Salesman Matt was nice and helpful and very informative. Would recommend.
Thank you for your kind words about our sales department! We're so glad to hear you had a positive experience with us and we hope to see you for any future car needs.
Bought my 2007 Dakota at Rothrock and it's probably the
Bought my 2007 Dakota at Rothrock and it's probably the most dependable vehicle I've ever owned. My daughter needed a car and I figured new is more dependable than used. She's thrilled with the Compass!
Congratulations on the new Compass! Thank you for continuing to choose Rothrock Motor Sales for your car needs, and we look forward to seeing you on your next visit!
Great service and they took care of everything in a
Great service and they took care of everything in a timely manner. Also love the coffee machine.
We're glad to hear everything was completed quickly and to your satisfaction! If there is anything else we can do for you, feel free to give us a call or stop by.
great service very knowledgeable took time with me no
great service very knowledgeable took time with me no pressure explained everything would recommend helpful in all ways
We're so glad to hear you found our staff so knowledgeable and helpful! Thank you for choosing Rothrock Motor Sales, and we look forward to seeing you on your next visit.