Rothrock Nissan, Chrysler, Dodge, Jeep, RAM

Reviews

Average Ratings

4.0
659 lifetime reviews. Includes reviews of Rothrock Nissan, Chrysler, Dodge, Jeep, RAM from DealerRater.com
  • Great People, Great Experiene!

    The dealership was huge and there were lots of salespeople out front as soon as I pulled up. I was nervous it would be one of those experiences wh...

    Dealer Response

    Wow, thank you for the incredible review, David! We are so happy to hear that Wael and the rest of our staff took incredible care of you and hand...


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    The dealership was huge and there were lots of salespeople out front as soon as I pulled up. I was nervous it would be one of those experiences where everyone rushed right at me to sell hard! I could not have been more wrong! I got out of the car and only 1 salesperson approached me and was very courteous and helpful. He was there if I needed him but if not was happy to let me do my thing which was very much appreciated! My salesman, Wael, was younger than me but very knowledgeable and courteous. He worked diligently through all of the issues I am which were definitely a few since I had a PA License and needed to register in DE! Which is impossible.. regardless Wael worked with me and his upper management to work out all issues and get me the Jeep I came in to buy at the price I wanted to pay with very acceptable financing terms. Additionally, the people in the finance dept. explained everything to me and were very friendly and patient, not in a hurry to get to the next customer, which I've seen before. My particular financial professional walked me through all my options and even told me about the options that were actually worth paying for vs. the ones that weren't. He worked out a way for me to get the extended warrantee I wanted at the price I wanted to pay for it which was significantly less than its value. I was and continue to be very pleased with the service in finance. Finally, I was directed to a dept. with a lady who's job it was to discuss with me all the ins and outs of my new Jeep. She is the perfect person for her job let me tell you! This woman (I wish I could remember her name) was extremely knowledgeable about Jeep and even showed me her own personal Wrangler "Willy" outside when we went to do a walk around my new Wrangler! She took the time to insert markers within the user manual for my Jeep so I would have quick reference tabs to get to important content within the manual.. that alone was amazing! Far above and beyond and really made me feel like they actually cared about me as a customer and not just another body they could push a vehicle onto. She took me over my Jeep with a fine tooth comb and has since the buying process personally followed up with me 3 different times to ensure I am satisfied. She is a peach! Overall, I will absolutely go to Rothrock again and I highly recommend finding and working with the salesman, Wael, since He was so great for me! The management really seemed to be good guys and although they are salespeople who need to move units to survive, they don't come off as pushy or insistent in any way. They are considerate, patient, caring, knowledgeable and informative. I will be back to Rothrock for sure and would highly recommend to anyone in the market for a new or pre-owned vehicle. The selection at Rothrock is enormous, probably a 0-1% chance you won't find something you love at the price you want to pay (as long as you're realistic going in to it). In closing, I'll say that my salesman, Wael, not only did a great job, but also asked me (without insisting) if I would be willing to take a picture with my new Jeep out in front of the dealership to use in his Facebook marketing. His hope was to show how satisfied his customers are and promote a family environment at his dealership which I can personally attest to. I have bought more than a few cars in life and Rothrock was hands down the best experience I've had. Go to Rothrock for your next car, you will not regret it! PS, ask for Wael!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wow, thank you for the incredible review, David! We are so happy to hear that Wael and the rest of our staff took incredible care of you and handled all of your needs without hesitation. Congratulations on your new Jeep and we look forward to many more years of doing business with you!


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  • Don't visit unless ready to commit

    I am not one to typically write reviews, either positive or negative; however I feel I need to voice my opinion regarding my negative experience i...


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    I am not one to typically write reviews, either positive or negative; however I feel I need to voice my opinion regarding my negative experience in the hopes of preventing another person from the same disrespect. I visited Rothrock on the afternoon of Saturday November 11th 2017. The product specialist was knowledgeable regarding the 2017 Nissan Rouge S model my wife and I are interested in and made us feel welcome and comfortable during a lengthy test drive. We began to negotiate price with the product specialist whom received an initial offer from his manager. We countered for a lower price, at which point and time we were greeted by the assistant sales manager. The first words out of his mouth were, “this is a strong number and I’m going to need immediate commitment”. Upon our hesitation for immediate commitment, as we were still in the process of fielding offers, the assistant sales manager became defensive, rude, aggressive, and disrespectful. The next phrases spoken were “are you going to really play these games” and “are you going to other local dealerships once you leave here”. Quite frankly, this is remarkably forward and it is absolutely none of his business what we do on our personal time while off his place of employment’s property. In truthfulness, we did visit other dealerships after Rothrock, all of which treated us with dignity and respect. The assistant sales manager needs to realize good business is about relationships with people, not dollars and cents. He needs to wake up to the fact there is a concept called competition and if he continues to treat other people in this manner, will lose sales every time. My wife and I are close to closing on an offer with a local competitor. It is unfortunate and sad for Rothrock that the assistant sales manager did not spend adequate time with my wife and I. If he did, he would have quickly realized we are extremely well qualified and low-risk buyers. In summary, please do not waste your time visiting this dealership unless you are ready to immediately commit. Even if competitors come in at a slightly higher price, it is well worth your self-dignity, respect, and time.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Great service!
    October 27, 2017

    Jose Baret recently helped me get some warranty repair issues fixed with my truck. Often times these things turn into a real hassle, but not here ...

    Rothrock Motor Sales

    We really appreciate hearing how great Jose is for you when you come in to have your truck serviced! We look forward to many more visits with you ...


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    Jose Baret recently helped me get some warranty repair issues fixed with my truck. Often times these things turn into a real hassle, but not here with Jose. He took care of setting everything up and then was very flexible and worked around my busy schedule to make sure everything was done to my satisfaction and with the least inconvenience to me. Jose understands the importance of customer satisfaction, and that, combined with his high level of expertise, has made me his customer for life. Great job Jose, thanks again!

    Does recommend this dealer
    Came in for service or repair
    Rothrock Motor Sales

    We really appreciate hearing how great Jose is for you when you come in to have your truck serviced! We look forward to many more visits with you in the future, with the same quality customer service!


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  • Excellent Service as always!
    October 27, 2017

    Recently I had to take my Jeep in for an oil change and to have a few minor things looked at. I know that no matter what, I can trust that my vehi...

    Rothrock Motor Sales

    Jose is such a great asset, and we are thrilled that he was able to provide you with such a wonderful experience! We truly value you business and ...


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    Recently I had to take my Jeep in for an oil change and to have a few minor things looked at. I know that no matter what, I can trust that my vehicle is in good hands with Jose because he takes the time to personally ensure that everything is done perfectly and accurately. I had some trouble finding my insurance and registration papers, and Jose went above and beyond as always to help me get what I needed. He even took the time to print everything out and place it in my Jeep so I didn???t have to worry about it later! Jose is an expert in his job and has always taken the time to make us feel prioritized. Thank you again for another great experience!!

    Does recommend this dealer
    Came in for service or repair
    Rothrock Motor Sales

    Jose is such a great asset, and we are thrilled that he was able to provide you with such a wonderful experience! We truly value you business and feedback! Thank you!


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  • purchase couple of SUV"s
    October 26, 2017

    the experience that t i have had with Jose from the first day i met him (4 years ago) is very exceptional. i have purchased 5 vehicles from this d...

    Rothrock Motor Sales

    Wow! Thank you so much, Ivan! We love knowing that you've developed such a great relationship with Jose. We deeply appreciate your continued busin...


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    the experience that t i have had with Jose from the first day i met him (4 years ago) is very exceptional. i have purchased 5 vehicles from this dealer and i do not go to any other salesperson but Jose. he is very helpful, and understanding of what you are looking for. when i recommend Rothrock i always say to go look for Jose.

    Does recommend this dealer
    Rothrock Motor Sales

    Wow! Thank you so much, Ivan! We love knowing that you've developed such a great relationship with Jose. We deeply appreciate your continued business. We'll see you next time!


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  • Great Dealer
    October 25, 2017

    Jose gave us very attentive service and was helpful with test drives for Nissan and Ford Focus. He was patient and understanding of our price rang...

    Rothrock Motor Sales

    Thank you for letting us know how helpful Jose was for you! We appreciate the feedback!


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    Jose gave us very attentive service and was helpful with test drives for Nissan and Ford Focus. He was patient and understanding of our price range and showed wide selection of cars.

    Does recommend this dealer
    Rothrock Motor Sales

    Thank you for letting us know how helpful Jose was for you! We appreciate the feedback!


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  • Bad sales tactics and ran credit through same banks twice
    October 21, 2017

    Bad sales tactics and ran credit through same banks twice...


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    Bad sales tactics and ran credit through same banks twice...

    Does not recommend this dealer

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  • Rothrock rocks!

    I went in with intentions of buying a used car one night. I couldn't understand why I was the only one there...uh-oh what did that mean. The actua...

    Dealer Response

    Sue, thank you for sharing your experience with us! Strong and trustworthy customer service is a value held with very high importance here and we'...


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    I went in with intentions of buying a used car one night. I couldn't understand why I was the only one there...uh-oh what did that mean. The actual reason was because I got there right at closing time. Anthony Vos and a few Sales Managers stayed behind and let me take my time. Needless to say, I found a used car, went back the day after and purchased it. Smooth, easy purchase. Great service for the 2-hrs it took to have the transaction completed. The staff is very inviting, by the end they even knew how I liked my tea. YES!! 100% I would go back. Fast forward, found an issue with the car! Uh-oh is no-oh! There was NO HESITATION and quick response to say bring it in, we will take care of it. Great staff, great ethics!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Sue, thank you for sharing your experience with us! Strong and trustworthy customer service is a value held with very high importance here and we're pleased to hear that we were able to serve you in that way. Thank you for your business and for taking the time to leave a review. We look forward to seeing you soon!


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  • Poor service

    I got the price I wanted, but after the sale my sales person Brandon vanished. When I went to sit with the finance guy, he wasn't prepared at all...

    Dealer Response

    Thank you for sharing this feedback with us, Tim. We're happy we had the opportunity to speak with you about your concerns. If you have any additi...


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    I got the price I wanted, but after the sale my sales person Brandon vanished. When I went to sit with the finance guy, he wasn't prepared at all, they were still needed to verify income after we sat there for 6 hours. They own me money, and a part needs to be fixed on the car but can't give me a time frame as to when. If you don't care about the follow up, this is the place for you. If you want customer service and a good experience for somewhere else. Oh yea, don't bother calling the GM Don Boyle, he doesn't care either. Worst experience I've ever had at a dealership.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing this feedback with us, Tim. We're happy we had the opportunity to speak with you about your concerns. If you have any additional questions or comments for our team, please don't hesitate to give us a call or stop by. Thank you.


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  • BUYER BEWARE!
    September 20, 2017

    After finding a car online and having a test drive with a knowledgeable salesperson, we were ready to move ahead with purchasing the vehicle... an...

    Rothrock Motor Sales

    We are very disappointed to know you feel this way about your recent visit at our dealership. We believe the purchasing process should be enjoyabl...


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    After finding a car online and having a test drive with a knowledgeable salesperson, we were ready to move ahead with purchasing the vehicle... and that's when a pleasant experience became everything that's wrong with auto sales! Scare tactics on price, repeated attempts to force us into their financing, flat-out deceptive financing costs, an unwillingness to be transparent about ANY part of the overall transaction, and hours of my life I???ll never get back.

    Does not recommend this dealer
    Rothrock Motor Sales

    We are very disappointed to know you feel this way about your recent visit at our dealership. We believe the purchasing process should be enjoyable and smooth and we would like to speak with you about this in more detail. Please call Don Boyle, our General Sales Manager, at 484-223-0615 when you have a moment. Thank you.


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