Rothrock Nissan, Chrysler, Dodge, Jeep, RAM

Reviews

Average Ratings

4.2
645 lifetime reviews. Includes reviews of Rothrock Nissan, Chrysler, Dodge, Jeep, RAM from DealerRater.com
  • Great People, Great Experiene!

    The dealership was huge and there were lots of salespeople out front as soon as I pulled up. I was nervous it would be one of those experiences wh...

    Dealer Response

    Wow, thank you for the incredible review, David! We are so happy to hear that Wael and the rest of our staff took incredible care of you and hand...


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    The dealership was huge and there were lots of salespeople out front as soon as I pulled up. I was nervous it would be one of those experiences where everyone rushed right at me to sell hard! I could not have been more wrong! I got out of the car and only 1 salesperson approached me and was very courteous and helpful. He was there if I needed him but if not was happy to let me do my thing which was very much appreciated! My salesman, Wael, was younger than me but very knowledgeable and courteous. He worked diligently through all of the issues I am which were definitely a few since I had a PA License and needed to register in DE! Which is impossible.. regardless Wael worked with me and his upper management to work out all issues and get me the Jeep I came in to buy at the price I wanted to pay with very acceptable financing terms. Additionally, the people in the finance dept. explained everything to me and were very friendly and patient, not in a hurry to get to the next customer, which I've seen before. My particular financial professional walked me through all my options and even told me about the options that were actually worth paying for vs. the ones that weren't. He worked out a way for me to get the extended warrantee I wanted at the price I wanted to pay for it which was significantly less than its value. I was and continue to be very pleased with the service in finance. Finally, I was directed to a dept. with a lady who's job it was to discuss with me all the ins and outs of my new Jeep. She is the perfect person for her job let me tell you! This woman (I wish I could remember her name) was extremely knowledgeable about Jeep and even showed me her own personal Wrangler "Willy" outside when we went to do a walk around my new Wrangler! She took the time to insert markers within the user manual for my Jeep so I would have quick reference tabs to get to important content within the manual.. that alone was amazing! Far above and beyond and really made me feel like they actually cared about me as a customer and not just another body they could push a vehicle onto. She took me over my Jeep with a fine tooth comb and has since the buying process personally followed up with me 3 different times to ensure I am satisfied. She is a peach! Overall, I will absolutely go to Rothrock again and I highly recommend finding and working with the salesman, Wael, since He was so great for me! The management really seemed to be good guys and although they are salespeople who need to move units to survive, they don't come off as pushy or insistent in any way. They are considerate, patient, caring, knowledgeable and informative. I will be back to Rothrock for sure and would highly recommend to anyone in the market for a new or pre-owned vehicle. The selection at Rothrock is enormous, probably a 0-1% chance you won't find something you love at the price you want to pay (as long as you're realistic going in to it). In closing, I'll say that my salesman, Wael, not only did a great job, but also asked me (without insisting) if I would be willing to take a picture with my new Jeep out in front of the dealership to use in his Facebook marketing. His hope was to show how satisfied his customers are and promote a family environment at his dealership which I can personally attest to. I have bought more than a few cars in life and Rothrock was hands down the best experience I've had. Go to Rothrock for your next car, you will not regret it! PS, ask for Wael!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Wow, thank you for the incredible review, David! We are so happy to hear that Wael and the rest of our staff took incredible care of you and handled all of your needs without hesitation. Congratulations on your new Jeep and we look forward to many more years of doing business with you!


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  • Fair experience

    I did not buy a car from this dealership as the negative reviews put me off driving 4 hours to view the car I was interested in. However I will sa...

    Dealer Response

    We're happy you found our team members positive and professional. We assure you that customer service is very important to our entire team and we ...


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    I did not buy a car from this dealership as the negative reviews put me off driving 4 hours to view the car I was interested in. However I will say that the dealership responded to my email requests and they were businesslike in their attitude. Even so, I was not convinced enough to make that trip, as the reviews seemed to indicate there could be issues.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We're happy you found our team members positive and professional. We assure you that customer service is very important to our entire team and we do everything in our power to ensure every visit goes as smoothly and conveniently as possible. If you are still interested in any of the vehicles on our lot, please don't hesitate to reach out. Thank you!


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  • Extremely attentive
    June 16, 2017

    Everyone from sales to delivery were on top of their game. Answered all of our questions. Called us after to make sure we understood everything.

    Rothrock Motor Sales

    This is wonderful to hear! We strive to go above and beyond to ensure we're doing the best we can. Thank you for choosing us and we appreciate you...


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    Everyone from sales to delivery were on top of their game. Answered all of our questions. Called us after to make sure we understood everything.

    Does recommend this dealer
    Rothrock Motor Sales

    This is wonderful to hear! We strive to go above and beyond to ensure we're doing the best we can. Thank you for choosing us and we appreciate your business!


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  • Been Coming Back For Over 35 Years
    June 2, 2017

    I must confess I can be the, "Customer From xxxx". I want what I want and for my price/terms. Most recently I descended on Rothrock Motor Sales, l...

    Rothrock Motor Sales

    Thanks so much for sharing your amazing experience! We're thrilled that you chose Rothrock to purchase your new vehicle. If we don't have the vehi...


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    I must confess I can be the, "Customer From xxxx". I want what I want and for my price/terms. Most recently I descended on Rothrock Motor Sales, looking to trade my Nissan product. I contacted the sales consultant I have used previously, John Boachert. We scheduled an appointment and he was ready to help me select a new vehicle. This trip I wanted a new Jeep and John patiently walked me through the stock of Wranglers on the lot. I took a couple of Jeeps for a test ride and settled on a Wrangler. The color and equipment I wanted was not on the lot, so it was up to Chrysler/Jeep Sales Manger Brain Reichenbach to find what I wanted and set up a dealer trade, and "work the deal". The deal was made and in a few days the Jeep I wanted was brought to the Jeep store. Delivery day went very smoothly, due to the efforts of my salesman, and F&I Manager Mike Vannote. Mike is a sharp, professional finance expert. He even shopped my financing and got me a better rate and payment. Paper work went as planned and I was turned over to, Ms. Mia Norman, who takes you through your new vehicle, demonstrating its features and answering a myriad of questions. I was out of the dealership, well educated in my Jeeps Ops. and have since been enjoying my new ride. Yes, both Ms. Norman and my salesman called me to check if I had any questions or problems with my new vehicle, and happily I had "0". To make every customer who drives on the lot a buyer and happy is a tall order, but my experience at Rothrock had been nothing but Five Star.

    Does recommend this dealer
    Rothrock Motor Sales

    Thanks so much for sharing your amazing experience! We're thrilled that you chose Rothrock to purchase your new vehicle. If we don't have the vehicle you want, we will always try to find it. We want you to walk away from us happy and satisfied with your purchase. Congrats on your new Jeep Wrangler, it is a very nice car and we look forward to seeing you again soon!


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  • Bad experience all around
    May 23, 2017

    DO NOT BUY A CAR FROM HERE - customer service is horrible, no one ever calls back or follows thru, finance department is shady, and lies about dat...

    Rothrock Motor Sales

    We are very surprised to hear this feedback about your time with our team, Darcy. We believe in the importance of consistent communication and we ...


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    DO NOT BUY A CAR FROM HERE - customer service is horrible, no one ever calls back or follows thru, finance department is shady, and lies about dates and numbers, and on top of that, there is what seems to be a lot of employee turnover, which leads to many things falling through the cracks. Needless to say, I bought a car here April 1st, and calls/emails have still not been returned.

    Does not recommend this dealer
    Rothrock Motor Sales

    We are very surprised to hear this feedback about your time with our team, Darcy. We believe in the importance of consistent communication and we strive to provide top quality customer service before, during, and well after customer purchases. We would like to speak with you about your concerns as soon as possible and we encourage you to reach out to our General Sales Manager, Gene Lopez, directly at 484-223-0553 at your earliest convenience.


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  • A Return Customer
    May 22, 2017

    This is the 6th vehicle purchased by my family since 2006. Rothrock Nissan employees are a pleasure to deal with. From the sales staff, Edwin Ser...

    Rothrock Motor Sales

    Thank you so much for choosing Rothrock Nissan! We are glad that you have had many great experiences with us and our staff over time! Enjoy your n...


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    This is the 6th vehicle purchased by my family since 2006. Rothrock Nissan employees are a pleasure to deal with. From the sales staff, Edwin Serrano to the delivery specialist Tom Mandracchia. The next time I'm in for a new Nissan car I will return to Rothrock fo the great service.

    Does recommend this dealer
    Rothrock Motor Sales

    Thank you so much for choosing Rothrock Nissan! We are glad that you have had many great experiences with us and our staff over time! Enjoy your new vehicle and stop back in and see us when routine maintenance time comes around!


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  • Traded in a vehicle.
    May 11, 2017

    Went to sale my Chevrolet Suburban. Got full Kelly Blue Book trade value. It was a good experience. I would recommend this dealership to my fri...

    Rothrock Motor Sales

    We're thrilled to hear this, Christopher! Thanks for choosing Rothrock and we hope to see you again in the future!


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    Went to sale my Chevrolet Suburban. Got full Kelly Blue Book trade value. It was a good experience. I would recommend this dealership to my friends.

    Does recommend this dealer
    Rothrock Motor Sales

    We're thrilled to hear this, Christopher! Thanks for choosing Rothrock and we hope to see you again in the future!


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  • WORST EXPERIENCE EVER! Horrible customer service.

    I inquired about a vehicle that I saw on their posting. It was a 2012 VW CC to be exact. I got a call the next day from the dealer asking if I wan...

    Dealer Response

    James, this feedback is very concerning to us, and we take your time very seriously. Please call Gene Lopez, our General Sales Manager, at 484-223...


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    I inquired about a vehicle that I saw on their posting. It was a 2012 VW CC to be exact. I got a call the next day from the dealer asking if I wanted to come and see the vehicle that day. I said yes and that I would be coming by around noon. The person confirmed that the car was still there and that I was going to be coming by to see it. I was told to ask for Mike when I arrived. I got there at around 11:30 am and asked for Mike. I was greeted by another salesman who said he can help me. Apparently Mike is the used car manager and doesn't sell cars. I told the new salesman what I was there for and that I'd like to see the car. After waiting for a little bit he comes back and tells me the car is no longer there and has been taken to the auto auction. What???? I told him I spoke to someone earlier and was told it was here and I was coming by to see it. He then tells me that the only way they can bring the car back is if the car is sold. WHAT????? That has to be the stupidest thing I've ever heard. Who buys a car without even seeing it or test driving it first?? I then asked to speak to Mike and that was a complete waste of time. He basically said " oops! Things happen" and couldn't do anything for me. That was a complete waste of time and I will NEVER buy anything from Rothrock dealership. Was the first time being there and definitely was the last time.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    James, this feedback is very concerning to us, and we take your time very seriously. Please call Gene Lopez, our General Sales Manager, at 484-223-0553 when you have a moment so we can discuss your situation further. Thank you and we hope to speak with you soon.


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  • Easy to work with
    April 30, 2017

    My husband and I recently purchased a new vehicle after having a horrible experience with another local Nissan dealership, we came to rothrock. Th...

    Rothrock Motor Sales

    We are delighted to hear that we were able to be so helpful to you and your husband! Please let us know how we can be of service in the future!


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    My husband and I recently purchased a new vehicle after having a horrible experience with another local Nissan dealership, we came to rothrock. They were friendly and got us what we wanted and for the price we could afford. Everything was done in a timely manner and everyone showed professionalism. Would recccomend to anyone.

    Does recommend this dealer
    Rothrock Motor Sales

    We are delighted to hear that we were able to be so helpful to you and your husband! Please let us know how we can be of service in the future!


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  • Best Place to go to for a Car!
    April 25, 2017

    My husband and I walked into Rothrock knowing what we wanted. We only had a trade In. No money down and they still worked with us and we walked ou...

    Rothrock Motor Sales

    Jessica, thank you so much for the fantastic review! We are so glad to know you had such and amazing experience working with us! We hope you stop ...


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    My husband and I walked into Rothrock knowing what we wanted. We only had a trade In. No money down and they still worked with us and we walked out with a new car. Absolutely love this place and everyone there. They made sure my husband and I had everything we needed.

    Does recommend this dealer
    Rothrock Motor Sales

    Jessica, thank you so much for the fantastic review! We are so glad to know you had such and amazing experience working with us! We hope you stop in if you need anything else, and we hope you love your new car!


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