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JM Lexus

(9,593 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–7:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–6:00pm 9:00am–3:00pm
2024 state dealer award
View 12 awards
2024 state dealer award 2023 state dealer award 2015 national dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award

Reviews

(9,593 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of JM Lexus from DealerRater.

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Excellent!

We were at the end of the term of our lease and Alicia contacted us to come in about a new car. We texted back and forth about the vehicle we were interested in and shortly there after the deal was done. Alicia was wonderful to work with. She was very responsive to all our questions. She sent us pictures and just overall made the experience a pleasurable one. This is our third car from JM Lexus. I would highly recommend working with Alicia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Alicia Stark is wonderful. I will buy another car from her.

Alicia Stark is thorough, kind, and trustworthy. Alicia helped me select a front wheel drive car that was affordable. She helped with insurance, finance, and transport. The best employee ever.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

new car purchase

Steven Mcneeley was a pleasure deal with. His knowledge of the vehicle that we wanted to purchase was vast ! The process from start to finish was pleasurable! The demonstration & setup went very smooth! Thank You to Steve Mcneeley and JM LEXUS for an amazing experience! We will definitely be back !!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

An ‘enjoyable ‘ car purchase experience. .

We were cordially greeted and treated with respect during our entire visit. Thanks to Jim Moran, Jr for recommending Mike Dubler to us. Also to Candace in Billing Dept. We are in our 80s - thank you for listening to our desires and needs for this purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

David is the BEST!!

David Falkenstrom is AMAZING!! He worked with me and my husband to find the perfect car for us! He's such a pleasure to work with .. very professional, knowledgeable, and friendly! He truly goes above and beyond to find the right car, with the right features we wanted. He made sure we were comfortable in our new car, walking us through the features and technology. I highly recommend David and JM Lexus!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

No hassles in purchasing a new car.

This is my third RX, the first at this dealership. When/if I buy again, I will be back at JM Lexus. All the employees were the same -- friendly and cordial. Salesman David Falkenstrom was pleasant to work with -- helpful, professional, nothing pushy, always treating us with great respect. He even came up with another $2,000 discount I was not aware of. Many thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great and Professional !

It was a pleasure to deal with Alex Bondarevsky at the LEXUS .We were looking for a certified RX350 model and , also , professional advise . And we got it! Thank you , Alex for your EXPERTISE !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great service!

Dylan Gordon did a great job taking care of my vehicles service and gave me a loaner vehicle so I could get to work on time. The total experience was flawless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very good and smooth experience...

Mr. German Afanador is a very knowledgeable and highly professional person. I was conmfortable and understood clearly all the time, every question-answered. Very happy with the way he got me through the process.Will recomend JM / LEXUS dealer to my friends and, of course, Mr G Afanador.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Always a pleasant experience

Trust and confidence in the product and the people selling and servicing the product are important to us. Can't remember the number of Lexus RX 350s I have purchased or leased for my wife and myself and have continuously owned, leased and driven but I do know that each time it was David Falkenstrom at JM Lexus who made the deal. We have shopped around, and each time, we have returned to David and JM. He just found the perfect car at a better price to replace the expiring lease on my wife's car. David listens to us and treats us with respect...no games. He is very knowledgeable of the product and unlike sales people at some other dealers, he is straightforward so there are no surprises. He takes the time to explain all features and options on the vehicle and in the transaction and gives us good advice. We always feel very comfortable. The dealership is first class and I heartily recommend both David Falkenstrom and JM Lexus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.