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Reviews

Average Ratings

4.4
1000 lifetime reviews. Includes reviews of JM Lexus from DealerRater.com
  • 2007 RX 350 Lexus dashboard recall.

    I have been waiting now for three years to have my dashboard replaced due to a manufacturers defect, and each time I called I get the same answer....


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    I have been waiting now for three years to have my dashboard replaced due to a manufacturers defect, and each time I called I get the same answer. They are waiting on the dashboard from the manufacturers. I did not expect such sloppy response from JM Lexus.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • No longer own a Lexus

    I brought my car in for service and had it appraised because I was interested in leasing a new Lexus. The price they offered me for my 2011 RX350 ...


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    I brought my car in for service and had it appraised because I was interested in leasing a new Lexus. The price they offered me for my 2011 RX350 w/46k miles was far too low and their lease deal was higher than advertised and the person I was dealing with seemed totally indifferent and unconcerned whether I bought or leased a car or not. This was the second RX350 I owned and really liked the car. Long story short, I went to a different dealer and car manufacturer and was offered a much better deal. I no longer own a Lexus.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Best car buying experience we have ever had!
    February 2, 2017

    Aileen Van Pelt didn't just try to sell, she listened to our needs to have me drive away in the right vehicle for us. I would return to her and JM...

    JM Lexus

    Thank you very much for letting us know about your experience, Sha & Rob! We are happy to hear that everything went well with Aileen Van Pelt. We ...


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    Aileen Van Pelt didn't just try to sell, she listened to our needs to have me drive away in the right vehicle for us. I would return to her and JM Lexus again. They go above and beyond with customer service.

    Does recommend this dealer
    JM Lexus

    Thank you very much for letting us know about your experience, Sha & Rob! We are happy to hear that everything went well with Aileen Van Pelt. We are honored to have you as part of the JM Lexus family!


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  • Heath Ewing Shady Disrespectful scumbag Finance manger
    December 23, 2016

    Jm lexus pulled my credit and submitted 4 hard credit pulls to 4 banks with out my written or vwrbal consent. Scumbag liar and incompetent finance...

    JM Lexus

    Hello, We have passed this review along to our Sales Directors to reach out to you for more information concerning your visit. Our policy is to al...


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    Jm lexus pulled my credit and submitted 4 hard credit pulls to 4 banks with out my written or vwrbal consent. Scumbag liar and incompetent finance manager Heath Ewing said the dont need my written consent to submit my credit to banks. This shady dealership submitted my credit to 4 banks with out my consent or even negotiating the price of the car I was looking at or the price of my trade. Horrible dealership. A bunch of money hungry shady sales people with little to no intelligence morals or any ethics. Never buy from them if you do want to be screwed over or have them fraudulantly submit multiple credit apps with out written approval. Also tried to pitch me standing up in the lobby if front of other customers. Talk about unprofessional and terrible.

    Does not recommend this dealer
    JM Lexus

    Hello, We have passed this review along to our Sales Directors to reach out to you for more information concerning your visit. Our policy is to always have consent before running a credit check and we want to address this situation. Please remove the tags for associates who were not involved in your visit (Alicia Stark, Yossi Del Valle, and Joy Owens). We look forward to speaking to you.


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  • I didn't feel like I was at a car dealership!

    I didn't even realize I was at a car dealership. I was HAPPY throughout the entire process. And my son passes the time at the soda bar and in the ...

    Dealer Response

    Customer service and providing an amazing experience are very important to us and we are very happy to hear that you had a great visit! Thank you ...


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    I didn't even realize I was at a car dealership. I was HAPPY throughout the entire process. And my son passes the time at the soda bar and in the massage chair. everyone was so professional and courteous!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Customer service and providing an amazing experience are very important to us and we are very happy to hear that you had a great visit! Thank you for a great review! We look forward to seeing you again! Enjoy your beautiful new vehicle!


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  • JM Lexus Certified Preowned Vehicle

    This dealership as well as salesman, Dan Phillips, exceeded all our expectations for a used car purchase. Quality of car is remarkable- a 2015 wit...

    Dealer Response

    Customer service is very important to us and we are very happy to hear that you had an amazing experience with Dan! We are pleased that you found ...


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    This dealership as well as salesman, Dan Phillips, exceeded all our expectations for a used car purchase. Quality of car is remarkable- a 2015 with 18k miles that looks brand new. Great care goes into detailing car for sale. Whole experience was professional, timely and great value. Would highly recommend this dealer

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Customer service is very important to us and we are very happy to hear that you had an amazing experience with Dan! We are pleased that you found an amazing vehicle that you love. Thank you for a great review, Fran! We look forward to seeing you again!


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  • Great service

    It was nice to do business mr Fein, he was very professional

    Dealer Response

    Thank you for a great review, Eddie! We are very happy to hear that Alan made your experience with us great! We look forward to seeing you again!


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    It was nice to do business mr Fein, he was very professional

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for a great review, Eddie! We are very happy to hear that Alan made your experience with us great! We look forward to seeing you again!


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  • Experience extraordinary with salesman - great!

    It was a pleasant experience where one felt in knowledgeable , experienced hands. The salesperson, Mr Brodsky, was reassuring, warm, sincere and...

    Dealer Response

    Thank you very much for letting us know about your experience, Vicki! We are happy to hear that everything went well in the end and will be sure t...


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    It was a pleasant experience where one felt in knowledgeable , experienced hands. The salesperson, Mr Brodsky, was reassuring, warm, sincere and supportive throughout total process! Credibility gap with manager who reneged upon what was agreed upon at sales table- however 'Long' at completion of deal made good on promises after some tense moments when I felt like walking out of the switchback technique used to distract from the deal. Always be careful to keep to original promise, even at the end of the deal when you get very excited about getting. a new car- in other words- keep your wits about you and your 'eye-ear' on promises made at table bc you will.be finishing up with a different closer than the salesperson! Sometimes Managers will say one thing and DO another!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you very much for letting us know about your experience, Vicki! We are happy to hear that everything went well in the end and will be sure to pass your feedback along to the sales team concerning what occurred. We are happy that overall you had a good experience and look forward to having you back again!


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  • best shopping experience

    This dealership is the best dealer I have ever meet.

    Dealer Response

    Thank you for taking the time to write us a review and give us 5 stars! We are happy to hear that you had a great experience with us and look forw...


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    This dealership is the best dealer I have ever meet.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to write us a review and give us 5 stars! We are happy to hear that you had a great experience with us and look forward to having you again!


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  • Looking Forward To Leasing Our Next SUV At JM Lexus...
    November 24, 2016

    Dear Mr. Dunn, We wanted to take the time to write, following our just concluded negotiations, to express our appreciation of the professionalism...

    JM Lexus

    Thank you very much for an amazing review/letter, Dayna & Matthew! We made sure that Jim and Hieu received your letter. We are honored to have you...


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    Dear Mr. Dunn, We wanted to take the time to write, following our just concluded negotiations, to express our appreciation of the professionalism displayed by Mr. Hieu Vo, and youself. We spoke with Hieu several times, during the course of our negotiations, this past Tuesday and Wednesday. His consistently pleasant demeanor, coupled with his overriding desire to give us the best deal possible, was extraordinary and went above and beyond anything we expected. My father has been bringing his automobile buying/leasing business to JM for many years, and has always had the best experiences imaginable. My fiance has had 10 years of positive experiences at another Lexus dealership, and because of that, coupled with our extreme lack of time to make a leasing decision (and a small misunderstanding on our part), ultimately led us to lease our 2017 Lexus 350RX there. However, we can both say confidently and unequivocally that in three years, when our current lease expires, JM Lexus will be at the top of our list of dealerships we will negotiate with for our 2019/2020 Lexus RX350. Not only that, but it will be our pleasure to have the opportunity to work that lease out with Mr. Vo, who in our minds is a top tier employee, and a benefit to the entire JM Lexus team! In addition, and between now and then, we both highly reccommend JM Lexus and it's top-notch staff to anyone and everyone for all their automotive needs! We wish Mr. Vo and yourself a very Happy Thanksgiving and upcoming holiday season and we'll be looking forward to working with the two of you in the not too distant future... Sincerely, Dayna Rassner & Matthew Friedman

    Does recommend this dealer
    JM Lexus

    Thank you very much for an amazing review/letter, Dayna & Matthew! We made sure that Jim and Hieu received your letter. We are honored to have you and your family as part of the JM Lexus family! We look forward to having you back for years to come!


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