Reviews

Average Ratings

4.7
1189 lifetime reviews. Includes reviews of JM Lexus from DealerRater.com
  • Purchase of 2017 Lexus NX 200t F sport
    November 16, 2017

    Cary was the main reason I purchased the NX200. He was was extremely honest and pointed out all the reasons why this car wa good for me. By the ti...


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    Cary was the main reason I purchased the NX200. He was was extremely honest and pointed out all the reasons why this car wa good for me. By the time we were finished with the sale, I felt I not only bought a car, but I also made a friend. I am 85 years old and I can honestly say this is the only time I actually enjoyed buying a car. When the car was delivered to me, he also spent a great deal of time explaining how to use all the features of the car to me. He is definitely a credit to JM Lexus Andrew G Taub

    Does recommend this dealer

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  • Thank you for making our car shopping experience great!
    November 15, 2017

    We had such a wonderful experience at JM Lexus last weekend!!! The level of service we received was second to none. Kenneth, our Sales Manager, wa...


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    We had such a wonderful experience at JM Lexus last weekend!!! The level of service we received was second to none. Kenneth, our Sales Manager, was beyond amazing!!! He was attentive to all of our needs, was extremely knowledgeable when it came to equipment/options, and he truly made our experience special. We'd also like to thank David for assisting us during this process as well. After visiting numerous Lexus dealerships in Miami, FL., we decided to take the hike up to Margate and visit JM Lexus...best decision we made!!! We're loving our GX!!!

    Does recommend this dealer

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  • You guys are one of the best.
    November 14, 2017

    Eric is a very good sales person to work with, he went out of his way to please me with the new vehicle. He took time to show me how to work new f...


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    Eric is a very good sales person to work with, he went out of his way to please me with the new vehicle. He took time to show me how to work new features with in the vehicle. I will tell anyone whose loking for a vehicle to see Mr Eric Rogers. Thank you all very much.

    Does recommend this dealer

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  • buying a car takes too long
    November 14, 2017

    JM Lexus started a one price program. Marketing dictates the 1st ask price and then reduces it periodically. In our case, we offered a lower price...


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    JM Lexus started a one price program. Marketing dictates the 1st ask price and then reduces it periodically. In our case, we offered a lower price, it was rejected. about 1 weeks later they reduced the price within a few hundred dollars. It became a gambling experience, which gave my wife a bit of angst. We called the dealer that we would buy the car at the reduced price and they had the car prepared for delivery. Even the paperwork was prepared, however it took about 3 hours to take possession of the car due to back office delays. In my opinion nothing has changed in the last 3 years when I leased my first car from JM. At that time it took 5 hours. Thankfully they have a snack bar and a comfortable waiting area. The bright side was Alex Raymond who was the face of JM at this time. He made the process bearable. He was apologetic for the delays and helpful, guiding us through the purchase-delivery process..

    Does recommend this dealer

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  • Excellent experience
    November 14, 2017

    Bob was awesome to work with. He is not your typical car sales guy as he really listened to me and offered solutions instead of listening just to...


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    Bob was awesome to work with. He is not your typical car sales guy as he really listened to me and offered solutions instead of listening just to sell a car. I love the Lexus plus negotiation free process which makes everything so much easier. I referred my friend to Bob and my friend had nothing but positive things to say about his experience. I'd recommend this dealership and specifically Bob to any of my friends.

    Does recommend this dealer

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  • Excellent customer service at JM Lexus
    November 13, 2017

    Even though waiting time was long, the experience was great. Richard was polite, friendly and super helpful. I love my new vehicle and love the de...


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    Even though waiting time was long, the experience was great. Richard was polite, friendly and super helpful. I love my new vehicle and love the dealer.

    Does recommend this dealer

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  • Straight forward transaction
    November 13, 2017

    The buying experience was as expected. We chose the car online, it was ready for us to test drive. The paperwork took about an hour. It was close...


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    The buying experience was as expected. We chose the car online, it was ready for us to test drive. The paperwork took about an hour. It was close to closing time, so we returned 2 days later with our new car to get our headlights polished and new key batteries as promised. Loved the no hassle experience and no dealers fee!

    Does recommend this dealer

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  • Great service and fast delivery
    November 13, 2017

    I expressed my time concerns in getting a deal done. Went to the dealership, picked out the car, Eric Rodgers got the paper work ready while I we...


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    I expressed my time concerns in getting a deal done. Went to the dealership, picked out the car, Eric Rodgers got the paper work ready while I went about my day. I came back later in the afternoon to sign papers and take delivery. Great overall experience and didn???t cost me a whole day of my time

    Does recommend this dealer

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  • Gary Catronio was the Ideal Sales rep!
    November 13, 2017

    I called before coming in since I???m so tight on time always. He answered all my question without any unesasary running around and got to work fo...


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    I called before coming in since I???m so tight on time always. He answered all my question without any unesasary running around and got to work for me immediately when presented with my concerns. When arriving everything was smooth and to the point. Not to mention the nice showroom they have with complimentary snacks/ drinks while your waiting and a massage chair! Richard Meir was also very nice and thorough with some tech concerns we had. My 2017 Lexus RX was the Perfect car for me and I absolutely LOVE it. Do your self a favor and ask for Gary Catronio if you want to be helped by a genuine person that actually cares about what you want/need instead of just selling you a car!!

    Does recommend this dealer

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  • Excellent!!
    November 13, 2017

    We were greeted at the entrance and within 5 minutes we had a salesman ready to help us. He was very helpful and knowledgeable about the vehicle w...


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    We were greeted at the entrance and within 5 minutes we had a salesman ready to help us. He was very helpful and knowledgeable about the vehicle we were interested in purchasing.

    Does recommend this dealer

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