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Toyota of Scranton

(6,230 reviews)
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 5:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–5:00pm
Tuesday 8:30am–7:00pm 7:30am–5:00pm
Wednesday 8:30am–7:00pm 7:30am–5:00pm
Thursday 8:30am–7:00pm 7:30am–5:00pm
Friday 8:30am–6:00pm 7:30am–5:00pm
Saturday 8:30am–5:00pm 7:30am–12:30pm
Sunday Closed Closed
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2020 consumer dealer award 2015 consumer dealer award

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Reviews

(6,230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Scranton from DealerRater.

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Great company good customer service great people.

Great company good customer service great people. I will always get my cars from your company

Great company good customer service great people.

Great company good customer service great people. I will always get my cars from your company

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I have purchased several vehicles and have had a great

I have purchased several vehicles and have had a great experience with sales and with service.

I have purchased several vehicles and have had a great

I have purchased several vehicles and have had a great experience with sales and with service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

poisoni004, Thank you for your continued loyalty! We’re grateful for your kind words and thrilled to hear that both our sales and service teams have consistently provided you with great experiences. We look forward to serving you for many years to come! Warm regards, The Toyota of Scranton Team

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Very professional, informative, assisting and responsive.

Very professional, informative, assisting and responsive. I needed assistance with how to use a certain feature in my vehicle and was assisted without hesitation. The meal voucher is also a classy touch to the service!

Very professional, informative, assisting and responsive.

Very professional, informative, assisting and responsive. I needed assistance with how to use a certain feature in my vehicle and was assisted without hesitation. The meal voucher is also a classy touch to the service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

RAPA74, Thank you for the kind words! We're so glad our team was able to assist you quickly and professionally with your vehicle feature. It's great to hear you enjoyed the meal voucher as well—we love adding those little touches to make your experience even better. We appreciate your feedback and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

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Professional ,friendly people and good service.

Professional ,friendly people and good service. Best wishes for your and the company keep going

Professional ,friendly people and good service.

Professional ,friendly people and good service. Best wishes for your and the company keep going

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

YESILOVEGOD27, Thank you for the wonderful feedback! We're happy to hear you experienced professional, friendly service during your visit. Your kind words and well wishes mean a lot to our team. We look forward to serving you again! Warm regards, The Service Team Toyota of Scranton

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Great service Ashley was the best very

Great service Ashley was the best very knowledgeable comfortable waiting area highly recommendable Thank You

Great service Ashley was the best very

Great service Ashley was the best very knowledgeable comfortable waiting area highly recommendable Thank You

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

BUYMEMOM, Thank you for the wonderful feedback! We're so glad to hear you had a great experience and that Ashley took such good care of you. Her knowledge and dedication are a true asset to our team. We're also happy to know you felt comfortable in our waiting area. Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. Thanks again, and we look forward to seeing you next time! Warm regards, The Service Team Toyota of Scranton

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Great service team!

Great service team! Answers all my questions and are very knowledgeable. Would recommend to anyone!

Great service team!

Great service team! Answers all my questions and are very knowledgeable. Would recommend to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

CBFRANCESKI, Thank you for the great feedback! We're so glad to hear our service team was able to answer all your questions and provide a helpful, knowledgeable experience. We truly appreciate your recommendation and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

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The dealership is great and I'm always pleased with the

The dealership is great and I'm always pleased with the service. What's annoying is the 15-word minimum on this review.

The dealership is great and I'm always pleased with the

The dealership is great and I'm always pleased with the service. What's annoying is the 15-word minimum on this review.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

bill, Thank you for the great feedback—and for sticking with us through the 15-word minimum! We're happy to hear you're always pleased with the service and truly appreciate your continued support! Warm regards, The Service Team Toyota of Scranton

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Friendly, professional , relaxing.

Friendly, professional , relaxing. Work done as promised . Comfortable waiting area with complimentary food and beverage.

Friendly, professional , relaxing.

Friendly, professional , relaxing. Work done as promised . Comfortable waiting area with complimentary food and beverage.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

JKWD, Thank you for the wonderful feedback! We're so glad you found the experience friendly, professional, and relaxing. It's great to hear the work was completed as promised and that you enjoyed the comfort of our waiting area. We appreciate you choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

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Excellent customer service from start to finish.

Excellent customer service from start to finish. We drive an hour to come to Toyota of Scranton. Thank you

Excellent customer service from start to finish.

Excellent customer service from start to finish. We drive an hour to come to Toyota of Scranton. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

DIG2MOM, Thank you so much for the kind words and for going out of your way to visit us—we truly appreciate your loyalty and trust! We're glad to hear you received excellent customer service from start to finish. Safe travels, and we look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

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jonathan lane and the parts dep.

jonathan lane and the parts dep. ordered the wrong parts three time. mag wheels, running boards, lug nuts, drip edge for windows. jonathan was supposed to set up an appointment for the next day, he never did. i waited 1 1/2 . the parts were not ordered. i came for nothing. i went through this with the two trucks that i bought their.your parts dep. can't order the right parts.

jonathan lane and the parts dep.

jonathan lane and the parts dep. ordered the wrong parts three time. mag wheels, running boards, lug nuts, drip edge for windows. jonathan was supposed to set up an appointment for the next day, he never did. i waited 1 1/2 . the parts were not ordered. i came for nothing. i went through this with the two trucks that i bought their.your parts dep. can't order the right parts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear ASAVINA62, Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience with our Parts Department and the repeated issues you encountered. This is not the level of service we strive to provide, and we sincerely apologize for the frustration and inconvenience caused. Your concerns have been shared with our management team, and we will be reviewing the situation internally to understand where the breakdown occurred and ensure corrective actions are taken. We’d appreciate the opportunity to speak with you directly so we can make things right and regain your trust. Please feel free to reach out to me at your convenience at 570.702.8776. Thank you again for bringing this to our attention. Sincerely, Mary Jo Preno VP of Guest Experience Toyota of Scranton

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