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Reviews

Average Ratings

4.8
1412 lifetime reviews. Includes reviews of Toyota of Scranton from DealerRater.com
  • Superior Service

    The professionalism of all your employees. Bonnie Weber and the other service advisors always make me feel like I am your best customer.

    Dealer Response

    Hi Joseph and thank you for this great review! We're very happy that Bonnie and rest of our team were here to help you and treated you with the cu...


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    The professionalism of all your employees. Bonnie Weber and the other service advisors always make me feel like I am your best customer.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Joseph and thank you for this great review! We're very happy that Bonnie and rest of our team were here to help you and treated you with the customer service we know you deserve. Thank you again and we look forward to your next visit. Best, George Davis - Service Director


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  • Always consistent service!!

    We purchased a Yaris in 2013 and have had all the service work done at Toyota of Scranton. We now have three Jeep Wranglers because Toyota dropped...

    Dealer Response

    We love hearing from our customers, so thank you for taking the time write this glowing feedback! It's wonderful to hear that our staff at Toyota ...


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    We purchased a Yaris in 2013 and have had all the service work done at Toyota of Scranton. We now have three Jeep Wranglers because Toyota dropped the FJ from their line of vehicles. After having tried two different Jeep dealers for service, our son began bringing his Jeep Wrangler in for service at Toyota of Scranton. We just followed suit. Really happy we did! When you get the same level of service as Toyota owners on another brand, that speaks volumes. We will purchase Toyota in the future (probably a 4-Runner). It because of their service department!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We love hearing from our customers, so thank you for taking the time write this glowing feedback! It's wonderful to hear that our staff at Toyota of Scranton has been able to provide you and your family with an awesome experience, time and time again! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Scott Jenkins - Fixed Operations Director - sjenkins@tsofs.com - 570-702-8687


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  • Elaine Slusark of Duryea

    My car was repaired today for a flat tire. I had to have the car towed last night. I called Toyota on the evening of March 10th,2017 and within 2...

    Dealer Response

    It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the tim...


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    My car was repaired today for a flat tire. I had to have the car towed last night. I called Toyota on the evening of March 10th,2017 and within 20 minutes the tow truck came. It was a cold evening so this made this problem difficult. The next day I called in the morning and Toyota said the new tire was on . It was not costly since I bought the vehicle in 2016. I was pleased with my service there. It was seamless. I buy all my vehicles there because of the great prices and service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Toyota of Scranton, we value our customers and we look forward to seeing you on your next visit. Regards, Scott Jenkins - Fixed Operations Director - sjenkins@tsofs.com - 570-702-8687


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  • New purchase

    Was able to test drive the vehicle I was interested in. Friendly staff, and service. The whole process went smooth, and was stress free.

    Dealer Response

    Thank you for the fantastic review, PR from NEPA. I'm glad that our staff at Toyota of Scranton was able to provide you with a stress-free and smo...


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    Was able to test drive the vehicle I was interested in. Friendly staff, and service. The whole process went smooth, and was stress free.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the fantastic review, PR from NEPA. I'm glad that our staff at Toyota of Scranton was able to provide you with a stress-free and smooth experience. Feel free to contact us if there's anything else we can do for you. Regards, Mary Jo Preno, Vice President Guest Experience, 570-702-8776


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  • Become so typically corporate.
    February 18, 2017

    At one time when this dealership was Richard Toyota. They were good. You could rely and trust them That has changed drastically. Had issues with 2...


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    At one time when this dealership was Richard Toyota. They were good. You could rely and trust them That has changed drastically. Had issues with 2 recalls. Wish I never replied to the recall notices. First a part was needed for the read end that caused a loud growling noise while coasting and or braking. They confirmed the part was bad and ordered a replacement. After numerous attempts to confirm the part had arrive, 8 months later I discovered they had the part only after I brought my rav4 in for another recall. A joke. Second problem was created by a past recall and they claimed if I did $3000 worth of repairs completely out of my pocket they could return the vehicle to its post recall status.Thus meaning the problem would only happen again. I spoke to many "managers" at Toyota of Scranton but never received any customer service. Decided to trade my rav4 in for a Chevy from a real local dealership. Avoid Toyota of Scranton at all costs!

    Does not recommend this dealer
    Came in for service or repair

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  • Excellent!
    February 17, 2017

    I went through the process of leasing a car (for the first time) in July, I could not be happier with my choice! Every experience from beginning t...

    Toyota of Scranton

    jkcar91, Thank you for the positive review and rating. We are happy to know you had an outstanding experience when leasing and servicing your ne...


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    I went through the process of leasing a car (for the first time) in July, I could not be happier with my choice! Every experience from beginning to end has been wonderful! They make servicing and caring for my car so easy!

    Does recommend this dealer
    Came in for service or repair
    Toyota of Scranton

    jkcar91, Thank you for the positive review and rating. We are happy to know you had an outstanding experience when leasing and servicing your new Toyota. Please let us know if you need anything. We look forward to seeing you at your next visit to our dealership. Mary Jo Preno, Vice President Guest Experience


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  • Overall A Great Experience

    My wife and I bought a used Ram here. I must say this experience was much better than a lot of dealers I bought a vehicle from. The atmosphere was...

    Dealer Response

    Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Toyota of Scranton. Congratul...


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    My wife and I bought a used Ram here. I must say this experience was much better than a lot of dealers I bought a vehicle from. The atmosphere was more than pleasant and everyone seemed happy to be working there. The facilities (we were given a tour) seemed top notch. Our salesman AJ was very personable and worked with us to get the deal we wanted. I had some questions weeks after the sale and he was quick to respond to them. The test drive went well and I didn't get that "you break it, you bought it" vibe from AJ that stifles you from driving the vehicle the way you would if it was your own. The are two things that made me not give a perfect score: The first was that, for a truck that was supposedly checked top to bottom, pieces of the tire jack and the floormats for the rear seat were left loose in the bed. The second was that the finance guy was trying to sell us on an extended warranty because "it isn't a Toyota". As someone who drives nothing but American, I was a little offended. Overall, though, a fantastic experienece. I will definitely buy another used vehicle here and recommend it to others.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to write this review. I'm very happy to hear about your positive experience at Toyota of Scranton. Congratulations on your new truck! If you have any further needs, do not hesitate to come back in for a visit. Regards, Mary Jo Preno, Vice President Guest Experience, 570-702-8776


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  • Superb
    February 9, 2017

    I ignored several safety issue recalls with the thought that "if something was going to break, it would have broken already". I was wrong...my dri...

    Toyota of Scranton

    Thank you so much for your amazing feedback regarding your experience with our dealership! We are thrilled to hear that our team took such great c...


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    I ignored several safety issue recalls with the thought that "if something was going to break, it would have broken already". I was wrong...my driver's seat broke when I was 75 miles from home. I arrived for a 7:30 AM appointment at 7:15, the bay door opened and I was waved in. In 15 minutes I had discussed the issues with Tiffany in the Service office and was in a shuttle van going home. At about 11:15 they had done 4 safety recalls in total, I called Tiffany at 12:10 PM and asked her if I could get a ride from home back to Toyota, and in about 20 minutes I was headed back to Toyota. At the service desk Tiffany explained how they had gotten to all the safety recalls (I thought they were only going to be able to fix my seat), had me sign in 5 different places, and I was on my way.

    Does recommend this dealer
    Came in for service or repair
    Toyota of Scranton

    Thank you so much for your amazing feedback regarding your experience with our dealership! We are thrilled to hear that our team took such great care of you and your vehicle! We look forward to seeing you down the road.


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  • February 2017
    February 4, 2017

    Great experience overall, everyone there was very helpful. I definitely recommend visiting them when you are in the market for a new or used car.

    Toyota of Scranton

    Greeny, Thank you for your very positive review of our dealership, and team members Sue and Corey. We are pleased to know you found vehicle that...


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    Great experience overall, everyone there was very helpful. I definitely recommend visiting them when you are in the market for a new or used car.

    Does recommend this dealer
    Toyota of Scranton

    Greeny, Thank you for your very positive review of our dealership, and team members Sue and Corey. We are pleased to know you found vehicle that suits your needs. We appreciate your recommending our dealership. Mary Jo Preno, Vice President of Guest Experience


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  • Very clean

    Everyone worked hard to get me in a newer truck. My sales man George was great. The finance department worked real hard to make sure they got me t...

    Dealer Response

    Rudy, we appreciate you taking the time to leave us a great review. We are pleased to hear George did a great job in assisting you in your purchas...


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    Everyone worked hard to get me in a newer truck. My sales man George was great. The finance department worked real hard to make sure they got me the best rate.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rudy, we appreciate you taking the time to leave us a great review. We are pleased to hear George did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call. Sincerely, Mary Jo Preno, Vice President Guest Experience, 570-702-8776


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