Reviews
When you bring your vehicle in clean it should be
When you bring your vehicle in clean it should be returned that way . Very frustrating
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
HDMIKE1340, Thank you for your feedback. We’re very sorry to hear that your vehicle was not returned in the same clean condition in which you brought it in. That’s not the experience we aim to provide, and we completely understand your frustration. Please know we’re addressing this with our team to ensure greater care is taken moving forward. If you'd be open to it, we’d appreciate the opportunity to speak with you directly and make this right. You can reach me at 570.702.8776. Thank you again for bringing this to our attention. — Mary Jo Preno VP of Guest Experience Toyota of Scranton
My experience at the Toyota dealership was phenomenal.
My experience at the Toyota dealership was phenomenal. Everyone could not have treated me better and the waiting area was top-notch, complete with food,(which I was given a coupon for if I wanted to get something )a TV, etc. It’s actually the best experience I have ever had waiting for a car that is being serviced. I cannot say enough about the team that took care of my car. David even gave me his cell phone number. In case I had any questions. He also checked in on me a couple times giving me updates. One of the employees found something in my car that I was unaware of, and was honest enough to let me know, which blew my mind. Again the experience was A+. I have been telling other people about what a wonderful experience I had. Thank you Toyota of Scranton. Laurie F
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Laurie, thank you so much for this phenomenal review! We're thrilled to hear that your visit was such a positive experience from start to finish. Knowing you felt well cared for, comfortable while waiting, and impressed by our team's honesty and communication means the world to us. David and the entire service team will be proud to know they made such an impact. Your kind words—and your willingness to share your experience with others—are the highest compliment we could receive. We truly appreciate you and look forward to welcoming you back anytime! — Mary Jo Preno VP of Guest Experience Toyota of Scranton
I thought Toyota of Scranton gave me a very fair deal!
I thought Toyota of Scranton gave me a very fair deal! Abe was especially helpful! They were able to acquire the exact model with the exact interior and exterior colors that I preferred.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
TAPND, Thank you so much for your kind words! We’re thrilled to hear that you felt you received a fair deal and that Abe was especially helpful throughout the process. It’s great to know we were able to find the exact model and color combination you wanted — we love making your vision a reality! Enjoy your new vehicle, and thank you for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton
Service done in the time estimated with regular updates
Service done in the time estimated with regular updates given during the waiting period. As expected from a Toyota dealership
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi RITADIBBLE, Thank you for your positive feedback! We're glad to hear your service was completed within the estimated time and that our team kept you updated throughout your visit. Providing a smooth, transparent experience is always our goal, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again! Warm regards, The Service Team Toyota of Scranton
Hailee is always super pleasant and professional to deal
Hailee is always super pleasant and professional to deal with! She is friendly, she explains things and a pleasure to deal with. Toyota lucky to have her!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi CKTRENT, Thank you so much for the kind words about Hailee! We're thrilled to hear she continues to make your visits such a positive experience. Her professionalism, friendly attitude, and clear communication truly make her an asset to our team. We’re lucky to have her—and even luckier to have guests like you! Warm regards, The Service Team Toyota of Scranton
Very nice experience.
Very nice experience. Thank you. Very nice place and everyone was very friendly and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dear RFERRARO2, Thank you for the kind words! We're so glad to hear you had a nice experience and felt welcomed by our team. Providing a friendly and helpful environment is what we strive for, and we truly appreciate you taking the time to share your feedback. We hope to see you again soon! Warm regards, The Sales Team Toyota of Scranton
I was very satisfied with my experience at this
I was very satisfied with my experience at this dealership. All staff were professional and helpful. To date I am pleased with my purchase. I would recommend this dealership to my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
JOEPNISH, Thank you for your kind words and recommendation! We're so glad to hear you were satisfied with your experience and that our team provided helpful, professional service. It’s great to know you’re enjoying your purchase, and we truly appreciate your trust in us. We look forward to welcoming you and your friends in the future! Warm regards, The Sales Team Toyota of Scranton
Justin and Jordan are always great to work with!
Justin and Jordan are always great to work with! Helpful and honest, they make the process easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
FONZOASHLEY, Thank you for the great feedback! We’re so glad to hear that Justin and Jordan provided helpful, honest service and made your experience easy. They’re both dedicated to delivering a smooth and stress-free process, and your kind words mean a lot. We truly appreciate your continued trust in our team at Toyota of Scranton! Warm regards, The Guest Experience Team Toyota of Scranton
Very prompt and responsive.
Very prompt and responsive. Made the whole process a breeze. We had a very good experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
WASIQUEMIRZA, Thank you for the kind words! We're so glad to hear that your experience was smooth and hassle-free. Providing prompt and responsive service is what we strive for, and we’re happy we could make the process easy for you. We truly appreciate your business and hope to see you again at Toyota of Scranton! Warm regards, The Guest Experience Team Toyota of Scranton
Great buying experience, friendly and professional.
Great buying experience, friendly and professional. I came from out of state to this dealership because I heard good things about how they treated their customers. I was not disappointed.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
JOEHINKES, Thank you so much for making the trip to visit us and for sharing your experience! We’re honored that you chose Toyota of Scranton based on our reputation, and we’re thrilled to know we lived up to your expectations. Providing friendly and professional service is what we strive for, and we're so glad you left satisfied. Welcome to the Toyota of Scranton family—we’re here for you whenever you need us! The Guest Experience Team Toyota of Scranton