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Reviews

Average Ratings

4.7
Average based on 103 reviews.
  • Barber Ford Service

    We have always had our vehicles serviced at Barber Ford. Your service Manager has always given us the estimates of any work to be performed and th...


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    We have always had our vehicles serviced at Barber Ford. Your service Manager has always given us the estimates of any work to be performed and the reasons for them if they were unexpected repairs and costs. We have purchased our last4 cars from the dealership and have always been treated by the sales force and service personnel with respect and we have tried to repay that with returning for service and other vehicle purchases.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Sadly, The Customer Comes Last At Barber Ford

    Gee, if you are a dealership and you wish to sell a vehicle, don't you think the #1 priority is customer service? Not true at Barber Ford. Conta...


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    Gee, if you are a dealership and you wish to sell a vehicle, don't you think the #1 priority is customer service? Not true at Barber Ford. Contacted them 4 times both through cars.com as well as their direct website and not one email was answered. They posted a car for sale with no photos and since it was a car I had be in the market for the last few months and they were a local dealership as opposed to one many miles away with what I wanted, I figured I would try to make a deal go through with them if the vehicle was all it sounded to be. After 4 days of contacting them and all my requests not being replied to, I decided to just forget about the vehicle since I cannot purchase what they are refusing to put any effort into selling. Since I purchase on average 1 to 2 vehicles a year since I am an auto enthusiast, I will now cross this dealership off my list of all future considerations. Their loss through and through. This is how dealerships go out of business.......... POOR CUSTOMER SERVICE!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Service

    The service from this dealership when it comes to servicing my car is excellent.


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    The service from this dealership when it comes to servicing my car is excellent.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Excellent servuice

    Barber Ford has always taken excellent care of our vehicles. We will continue to have our Escape & Mustang serviced there. The service dept.& sale...

    Dealer Response

    We are ecstatic to read your review of our location, Jim. Drive safe, and we'll see you on the road.


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    Barber Ford has always taken excellent care of our vehicles. We will continue to have our Escape & Mustang serviced there. The service dept.& sales staff have always been helpful & courteous to my family.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are ecstatic to read your review of our location, Jim. Drive safe, and we'll see you on the road.


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  • Buying a vehicle

    Customer service was horrible. Called 3 separate times about two different vehicles and I am still waiting for someone to call me back. That was t...

    Dealer Response

    Thanks for taking the time to leave us your review. We are disappointed to hear we were unable to get back to you in a more timely manner regardin...


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    Customer service was horrible. Called 3 separate times about two different vehicles and I am still waiting for someone to call me back. That was two weeks ago !!! Won't be buying from this dealership.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks for taking the time to leave us your review. We are disappointed to hear we were unable to get back to you in a more timely manner regarding the vehicles you were interested in. We would still like to assist you in your search for your next vehicle. Please reach out to our General Manager, Matt Deprimo, at (570) 602-0226 so we can review the specifications of what you are looking for and we will do everything in our ability to help you find the right vehicle that is perfect for you. We always look for opportunities to improve, so we look forward to speaking with you soon.


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  • Great service

    Excellent service from Barber Ford as always! The Bonomo family is great!


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    Excellent service from Barber Ford as always! The Bonomo family is great!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great Sevice

    I'M very Satisfied with all Service !!!!!!!! You should not tell customers how many characters they should write.

    Dealer Response

    We're so happy you enjoyed working with our staff, Bob! It is our goal to provide a positive customer experience, and we're glad to hear that your...


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    I'M very Satisfied with all Service !!!!!!!! You should not tell customers how many characters they should write.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're so happy you enjoyed working with our staff, Bob! It is our goal to provide a positive customer experience, and we're glad to hear that your visit was an overall pleasant one. Happy motoring!


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  • Brake Service

    I was in for a minor brake evaluation that went smoothly. Excellent customer service and

    Dealer Response

    Christopher, thank you for your positive review. We appreciate your review and hope we can continue serving you for many years to come.


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    I was in for a minor brake evaluation that went smoothly. Excellent customer service and

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Christopher, thank you for your positive review. We appreciate your review and hope we can continue serving you for many years to come.


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  • Great job by service dept.

    The service at Barber Ford is excellent. The staff is always courteous, respectful, & helpful. I will continue to go to the service department for...

    Dealer Response

    We are glad you chose our dealership! It is our goal to provide a positive customer experience, and we're happy that your visit with us was an ove...


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    The service at Barber Ford is excellent. The staff is always courteous, respectful, & helpful. I will continue to go to the service department for all of my maintenance on my 2014 Ford Escape & my 2015 Ford Mustang.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We are glad you chose our dealership! It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. Happy motoring!


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  • Excellent Service

    2013 Escape. Service engine light came on and was running rough. Drove immediately to Barber. Service manager read codes and knew what was wron...


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    2013 Escape. Service engine light came on and was running rough. Drove immediately to Barber. Service manager read codes and knew what was wrong. He had me in and out in about 2 hours which I considered fantastic since I did not have an appointment. I hear many horror stories about service from other dealers but my experiences at Barber has been excellent.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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