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Sherwood Groves Auto Group, LLC

(105 reviews)
Visit Sherwood Groves Auto Group, LLC
Sales hours: 8:30am to 3:00pm
Service hours: 8:00am to 12:00pm
View all hours
Sales Service
Monday 8:30am–7:30pm 6:00am–5:00pm
Tuesday 8:30am–7:30pm 7:00am–5:00pm
Wednesday 8:30am–7:30pm 7:00am–5:00pm
Thursday 8:30am–7:30pm 7:00am–5:00pm
Friday 8:30am–5:30pm 7:00am–5:00pm
Saturday 8:30am–3:00pm 8:00am–12:00pm
Sunday Closed Closed
New (570) 485-3077 (570) 485-3077
Used (570) 485-3023 (570) 485-3023
Service (570) 485-3079 (570) 485-3079

Reviews

(105 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sherwood Groves Auto Group, LLC from DealerRater.

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New Car Search

We bought a Ford Escape from Sherwood Groves this week. We were so impressed with the inventory and staff which allowed us to find the right vehicle for us at the right price. Such nice people to deal with! Highly recommend Sherwood Groves!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the nice review Kevin and Carie. It was our pleasure working with you. Hope to see you again some day!

They found just the right vehicle for me!

Wanting to purchase my next vehicle after the end of my lease, I was totally unsure of what type of car it would be. Brandon and his staff went above and beyond. They found a vehicle they felt was just right for me and contacted me to come take a test drive. They took into consideration all of the amenities I desired and what price point I wanted to be at. Needless to say it was a homerun! Thanks again!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate the feedback and are glad you're so happy with your purchase. Look forward to seeing you again, in the future.

Awesome dealership

Everyone was wonderful. There was no pressure at all. They went above and beyond to help me get something as quickly as they could after my accident.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for taking the time to review us! Hope you're both enjoying that new truck!

They found just the right vehicle for me, no work on my part

Wanting to purchase my next vehicle after the end of my lease, I was totally unsure of what type of car it would be. Brandon and his staff went above and beyond. They found a vehicle they felt was just right for me and contacted me to come take a test drive. They took into consideration all of the amenities I desired and what price point I wanted to be at. Needless to say it was a homerun! Thanks again!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Dealership

Just picked up my new truck and I couldn't be more satisfied. Brandon and Collin got me exactly what I wanted and gave me a really great deal. I've bought my last two trucks from Sherwood Groves and a side by side. Best people to work with, wouldn't buy anywhere else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Bill! Thanks for the kind review. We hope you're enjoying your new truck.

Personal Info Not Protected

Purchased a pre-owned vehicle to be registered out of state - drove home on a temporary tag. Shortly thereafter the dealership mailed me registration info including a document containing the previous owners name, address, DATE OF BIRTH & SOCIAL SECURITY NUMBER. Shortly after mailing this CONFIDENTIAL INFORMATION back to the original owner I received a telephone call from the dealership advising that I should not contact the previous owner and should direct any further communication to the dealer (apparently the previous owner was less than pleased). As consumers, we often provide this type of information when purchasing a vehicle, The purpose of this review is to advise potential customers that Sherwood Groves does not protect the privacy and confidentiality of their customers. What if this information had gotten into the wrong hands? Will your information be safe?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We sold this 2017 Ford Mustang GT350 new and then bought it back from our customer's estate with fewer than 250 miles on the odometer. Since you live in NY and this vehicle was previously titled in Pennsylvania, we provided you with the documentation required by the NY State Department of Motor Vehicles to title the vehicle in your home state. To complete your NY State registration, we are required to provide you with the following necessary documentation: 1. The Pennsylvania title 2. The Pennsylvania short certificate 3. The Pennsylvania death certificate The State of New York dictates the information which we must provide to you in order to transfer a Pennsylvania-registered vehicle to New York State. Without the aforementioned documentation, you would not have been able to register your vehicle in New York. We therefore provided you with all documentation necessary so that you could lawfully take possession of the vehicle and successfully register it in your home state. In summary, we sold you a vehicle and provided you with documentation required by the New York State DMV in order to transfer the title to you. The information you received as part of this transaction is dictated by New York State, not by our dealership. If you have any further concerns regarding this transaction, please call us at (570)265-2107 and we can discuss further. I have tried unsuccessfully to reach you several times via phone, but we would very much like to personally address any concerns you may still have regarding this situation. Please call us at your earliest convenience.

Unethical

Purchased a pre-owned vehicle to be registered out of state - drove home on a temporary tag. Shortly thereafter the dealership mailed me a title with the previous owners name and address still listed on the title. Much to my surprise, they also sent me a document containing the previous owners DATE OF BIRTH & SOCIAL SECURITY NUMBER. Shortly after mailing this CONFIDENTIAL INFORMATION back to the address listed on the title I received a telephone call from the dealership advising that I should not have contacted the previous owner, that I should contact the dealer (apparently the previous owner was less than pleased). As consumers, we often provide this type of information when purchasing a vehicle, The purpose of this review is to advise potential customers that Sherwood Groves does not protect the privacy and confidentiality of their customers. What if this information had gotten into the wrong hands? Will your information be safe?

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Mr. Richard Swanson

This is the second new vehicle that I have purchased from Sherwood Groves. I will probably trade this one in also and by another one when the time comes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for sharing Richard! We look forward to your next purchase.

Thankful for attentive service!

A few of my family members have purchased vehicles from their team. We have received nothing but patient, honest and attentive service! I highly recommend their team when looking to purchase a new or used vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

New Car and follow up service

I have purchased numerous SUV'S thru this dealership and have had great experiences. They are low pressure salesman. They stand behind their vehicles and have great follow up service. Definitely a returning customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the kind review. We look forward to working with you in the future.