Thompson Lexus Doylestown

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.7
44 lifetime reviews.
  • My experience was awesome . My salesman Ryan

    My visit to Thompson Lexus was a pleasure. Ryan McKinnon very personal as well as the knowledge of Lexus automobiles. Customer service was also g...

    Dealer Response

    Jim, thank you so much for your feedback! We are happy to hear about your experience with Ryan and Larry. Thank you for your loyalty to Thompson a...


    Show Full Review

    My visit to Thompson Lexus was a pleasure. Ryan McKinnon very personal as well as the knowledge of Lexus automobiles. Customer service was also great. Everyone their was professional and easy going. Couldn't get better service and Larry was great. An overall A Plus for the last 3 years . I'm a very satisfied person thanks to all .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim, thank you so much for your feedback! We are happy to hear about your experience with Ryan and Larry. Thank you for your loyalty to Thompson and the Lexus brand!


    Hide Full Review
  • Worst Experience Ever!!

    I'm very displeased with the customer satisfaction service that I received here. I will not recommend this dealership anymore.

    Dealer Response

    Natasha - we are sorry to hear about your dissatisfaction with our dealership. We did try to rectify the situation by offering you several differe...


    Show Full Review

    I'm very displeased with the customer satisfaction service that I received here. I will not recommend this dealership anymore.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Natasha - we are sorry to hear about your dissatisfaction with our dealership. We did try to rectify the situation by offering you several different options regarding your vehicle. If you change your mind and would like to discuss these options again, you can reach me directly at 215-345-1110 x2365. Sincerely, Linda Stibgen, Thompson Lexus General Manager


    Hide Full Review
  • Brian Walker at Thompson Lexus, You are the BEST!

    I purchased a car 2 weeks ago through Brian Walker at Thompson Lexus. I never had anyone who was so thorough, knowledgeable, kind and professional...

    Dealer Response

    Nida, thank you for taking the time to write this review! We are so happy to hear about your experience with Brian and that you are loving your ne...


    Show Full Review

    I purchased a car 2 weeks ago through Brian Walker at Thompson Lexus. I never had anyone who was so thorough, knowledgeable, kind and professional during my quest to buy a car. I found the car I like and loving it! Thompson Lexus dealership has a friendly atmosphere, everyone seems very nice. Thank you, Brian! You are the best! Nida

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nida, thank you for taking the time to write this review! We are so happy to hear about your experience with Brian and that you are loving your new vehicle. We look forward to working with you in the future!


    Hide Full Review
  • Outstanding Dealership

    Brian Walker came to my house and picked me up. He completed the transaction quickly..he accepted my offer.and I got a great car and great deal..I...

    Dealer Response

    Thank you so much for taking the time to write this review! We are thrilled to hear about your experience with Brian and our dealership. We hope y...


    Show Full Review

    Brian Walker came to my house and picked me up. He completed the transaction quickly..he accepted my offer.and I got a great car and great deal..I'm very thankful!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to write this review! We are thrilled to hear about your experience with Brian and our dealership. We hope you're enjoying your vehicle!


    Hide Full Review
  • Excellent Experience Once Again!!

    Let's start off with I was not even looking to purchase another vehicle, but I did!! I received a promotional email from Thompson seeing what the...

    Dealer Response

    Matt - thanks for letting us know about your experience! We are so happy to hear that Ryan was up for the challenge - hope you're enjoying your ne...


    Show Full Review

    Let's start off with I was not even looking to purchase another vehicle, but I did!! I received a promotional email from Thompson seeing what they could do to get me to trade in my 2010 Lexus ES 350 which I loved. I responded letting them know that I had no need to trade at this time and was very happy with the last ES 350 they sold me. I also informed them if they could get me into a new Certified Lexus for around the same price and no money down, I would discuss the options. Well, they answered my challenge. Ryan McKinnon, who also sold me my last vehicle, gave me a call. After taking some time to work with my and the finance team, while he was on vacation, we made a deal work. I now have a new 2014 ES 350 that I love!! Thank you to Ryan, Sharon, Kyle and the whole team at Thompson for making me a happy customer.... Again!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Matt - thanks for letting us know about your experience! We are so happy to hear that Ryan was up for the challenge - hope you're enjoying your new ES!


    Hide Full Review
  • Great buying experience

    Buying a car is never an easy process. Sales Consultant Joseph Marchione is one in a million. He made the whole experience enjoyable. He worked wi...

    Dealer Response

    Chris - thanks for telling us about your experience! We're thrilled to hear that you were so happy with Joe and the rest of our staff. Welcome to ...


    Show Full Review

    Buying a car is never an easy process. Sales Consultant Joseph Marchione is one in a million. He made the whole experience enjoyable. He worked with me to get the deal I wanted. He was upfront, honest and extremely responsive, even when outside of business hours. The rest of the staff, including managers, all helped to ensure I left satisfied and had everything I needed. Well done. Thanks Joseph.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chris - thanks for telling us about your experience! We're thrilled to hear that you were so happy with Joe and the rest of our staff. Welcome to the Thompson family!


    Hide Full Review
  • Excellent Experience

    I came to Thompson Lexus set on finding a IS 300 F Sport and met with Brian Walker, who was both an incredible resource but personable sales consu...

    Dealer Response

    John, thank you for taking the time to write this review. It's so nice to hear that your experience with Brian, David and all of our staff was an ...


    Show Full Review

    I came to Thompson Lexus set on finding a IS 300 F Sport and met with Brian Walker, who was both an incredible resource but personable sales consultant - not to mention he made my goal a reality. He answered any and all questions and worked very closely with me and my father. The leasing process was positive and very low stress, contrary to the usual car buying experience. Additionally, when it came time to finalize the lease, I worked with the rest of the Thompson Lexus team to ensure a seamless experience. The tech expert and delivery specialist David Fink was also incredibly knowledgeable and made learning about my new vehicle simple (despite the information overload that comes with a new vehicle). All in all, it was a great experience and would definitely recommend Thompson Lexus to friends, family, and anyone else looking for a new vehicle - great product and exceptional staff!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    John, thank you for taking the time to write this review. It's so nice to hear that your experience with Brian, David and all of our staff was an easy and positive one. Welcome to the Thompson family!


    Hide Full Review
  • excellent customer service and facilities

    Thompson Lexus of Doylestown is excellant! From the time i arrive greeted with smiles and sometimes a joke or two while i'm waiting eating fresh c...

    Dealer Response

    Tina: Thank you so much for taking the time to submit a review! We strive to provide every customer with a positive and warm experience, and we ap...


    Show Full Review

    Thompson Lexus of Doylestown is excellant! From the time i arrive greeted with smiles and sometimes a joke or two while i'm waiting eating fresh cookies while relaxing in the spacious lounge till the time i checkout i'm surrounded with a wonderful group of people that always take great care of me! Thank You Sincerely , Tina Stone a very happy customer

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tina: Thank you so much for taking the time to submit a review! We strive to provide every customer with a positive and warm experience, and we appreciate your kind words. We look forward to working with you again in the future!


    Hide Full Review
  • Great Friendly Staff and Service

    As a customer of a Lexus Rx350 i recommend Thompson Lexus to everyone! I am always taking excellant care of from the time I drive in by the staff ...

    Dealer Response

    Tina: Thank you so much for taking the time to submit a review! We're so glad that your experiences with Thompson Lexus have been successful and p...


    Show Full Review

    As a customer of a Lexus Rx350 i recommend Thompson Lexus to everyone! I am always taking excellant care of from the time I drive in by the staff whom always have smiles on their face and somthing nice to say till the time i check out ! I also enjoy the fresh cookies the oatmeal cranberry are the best along with the availibility of a loaner vehicle if or whenever needed! I give this dealership 10+ *****'s I am a stastifyed customer and will return! Thank You Tompson Lexus Staff

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Tina: Thank you so much for taking the time to submit a review! We're so glad that your experiences with Thompson Lexus have been successful and pleasant. We look forward to working with you again in the future, and we'll make sure not to run out of the oatmeal cranberry cookies!


    Hide Full Review
  • Very Good Experience

    My wife and I met with Ryan McKinnon to test drive a used car. Long story short Ryan worked very hard to get us a really good deal. In the end we ...

    Dealer Response

    Greg and Angie: Thank you so much for taking the time to post a review! We're so glad that your experience with Thompson Lexus was pleasant, and w...


    Show Full Review

    My wife and I met with Ryan McKinnon to test drive a used car. Long story short Ryan worked very hard to get us a really good deal. In the end we decided not to buy that car (Chevy) because it was not the best choice for our family needs. I would definitely consider buying a car from Thompson Lexus in the future.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Greg and Angie: Thank you so much for taking the time to post a review! We're so glad that your experience with Thompson Lexus was pleasant, and we'll be sure to pass on your comments to Ryan. We strive to make every customer feel comfortable and confident with their purchase, and we look forward to helping you find the next vehicle for your family!


    Hide Full Review