Fred Beans Ford of Newtown

New 888-876-9980 Dealer Website
Used 888-890-6487 Email Dealer
Service 888-903-1932

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Reviews

Average Ratings

4.2
13 lifetime reviews.
  • New 2015 Spice Ford Edge

    Great experience! Love my salesman Scott Lavin! The entire staff is very personable. We are repeat customers and have always received top notch se...

    Dealer Response

    Thank you so much for your feedback! We are so glad you had a great experience here at Bill Marsh Ford. Our entire staff wants to congratulate you...


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    Great experience! Love my salesman Scott Lavin! The entire staff is very personable. We are repeat customers and have always received top notch service. Really excited about my new ride.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for your feedback! We are so glad you had a great experience here at Bill Marsh Ford. Our entire staff wants to congratulate you on your beautiful new vehicle and Scott Lavin is really thankful for your kind words. Thank you so much for being our valued customer.


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  • Phenomenal Experience

    Recently purchased a pre-owned vehicle from Fred Beans in Newtown, PA. Could not be more satisfied with the entire experience. Brian and Josie wer...


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    Recently purchased a pre-owned vehicle from Fred Beans in Newtown, PA. Could not be more satisfied with the entire experience. Brian and Josie were helpful, friendly, and most of all personable. At Fred Beans, the staff help assist you in finding the right vehicle, rather than trying to sell you on a vehicle. Would definitely purchase from Fred Beans again, and will be referring friends and family there. Thanks to everyone at Fred Beans for an easy car buying experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Flawless Experience

    Flawless car buying experience. I was buying the cheapest car on the lot and their team - particularly Brian, Mariah and Steve - treated me like ...


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    Flawless car buying experience. I was buying the cheapest car on the lot and their team - particularly Brian, Mariah and Steve - treated me like I was buying a rolls. Very honest about the vehicle, showed me all they had done to it, worked with me all the way. And very accomodating while I had my own mechanic check out the vehicle (who confirmed their honesty). Brian and Steve were willing to work with me on the price and even assisted me with surprising my daughter with he new car. I would recommend the Bill Marsh/Fred Bean Ford team to anyone looking for a new or used vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Bill Marsh Ford Dealership Excellent Serivce

    Well i would like to start off by saying i havent acctually bought A car yet from them but so far ive had excellent help. The sales people are ve...


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    Well i would like to start off by saying i havent acctually bought A car yet from them but so far ive had excellent help. The sales people are very nice not pushy or overbearing. They are on top of everything . When i do finally find a car i will be purchasing it at Bill Marsh Ford. so far very happy !!!

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Terrible overall

    Worst experience ever! I had bought 4 cars in the past from this dealership and was looking to get another one. I was told I got the car, congratu...

    Dealer Response

    Shannon, Please accept our sincerest apologies for the way we conducted business when you were here. We made an honest mistake. We attempted to ...


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    Worst experience ever! I had bought 4 cars in the past from this dealership and was looking to get another one. I was told I got the car, congratulated me, shook my hand and then after waiting an hour I was told the banks wanted specific things. Now I was already told I had the car and now they say I don't and I would have to wait till Monday for the bank I go through now to open? I called the sales person John 2 times and he said they were working on it and he would call me back. He never called back nor did he even have the courtesy to send me an email! I will never go back there for anything!!!

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Shannon, Please accept our sincerest apologies for the way we conducted business when you were here. We made an honest mistake. We attempted to fix the mistake so we didn't let you down. It was never our intention to upset you or waste your time. As you know, from your previous 4 vehicle purchases, this is not our typical way of doing business. Again, we are sorry and thank you for the opportunity. Joe Bryan


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  • VERY poor customer service in Service Department

    I purchased a 2011 Ford Fiesta from Bill Marsh Ford in January of 2011 after being totally disgusted by the other Ford dealer in our area. We were...

    Dealer Response

    To Hard Working Mom, I have read your entire review and do understand why you rated us as you did. My Service Manager and I got together to spea...


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    I purchased a 2011 Ford Fiesta from Bill Marsh Ford in January of 2011 after being totally disgusted by the other Ford dealer in our area. We were promised exceptional service, and it was good until my last visit. That was when the pressure to buy unneeded services began. Thank goodness my husband knows cars and he was able to steer me away from most of the unnecessary stuff. I was still pressured into buying two tires when only one was needed. I requested the good tire be placed in my car to be used as an emergency spare. It never made it into the car and had to be retrieved later by my husband. The remote start I had installed was never explained to me. I would think that at the price I paid for it, it would have been. It does not work from my dining room window just 65 feet away, when the service writer assures me it should work up to 500 feet away. Now I have to return to a place I have no faith in and hope they will fix the problem. I specifically chose to spend several hundred dollars more to have it installed by an authorized Ford technician in a Ford authorized repair shop using Ford authorized parts to avoid just this type of problem.The ultimate slap in the face was after I paid for all the unexpected problems I was told my car was "out back". "Out back" is several hundred feet away from the door and to make matters worse. it was snowing and there was over 2 inches of wet snow and slush covering the ground to be waded through to get to my car before I could clean it off. The bottom line is Bill Marsh Ford may be a good place to purchase your car, but go anywhere else to have it serviced..

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    To Hard Working Mom, I have read your entire review and do understand why you rated us as you did. My Service Manager and I got together to speak about your service experience and believe you were justified in writing it. I cannot apologize enough for the mistakes we made during your service repair. You are correct... We did not place the good tire into your vehicle as you requested. This was a mistake and I apologize to your husband as well for inconveniencing his time. We also apologize that we did not explain to you the proper way to operate the remote start that was installed. No matter if you spent $1.00 or $300.00 on something, our normal procedure is to make sure our customers are properly educated on the equipment installed/included in their vehicle. For it not to work from your dining room seems like there could be a bigger issue at hand however? The service department has attempted to reach you in regards to checking its functionality. Please do not hesitate to contact either our Service Manager or me directly if you decide to give us another opportunity to help you. Please hear me out on one thing... Every member of the Bill Marsh Ford staff believes that the customer is the lifeblood of our organization. Without you we do not exist. With that said, if you felt as though you were pressured into buying any services that were unneeded there was clearly a communication breakdown. Our service advisors are professionals that explain what services we recommend in order to extend the life of your vehicle. Finally, please do not think we intentionally sent you "out back" in the snow. Whenever there is inclement weather, we do our absolute best to assist everyone. The first snow storm of the winter was a difficult day of slush and snow for everyone. We sincerely apologize that you were overlooked but it certainly was not intentional. Joe Bryan 215-968-3806


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  • How it should be

    After visiting one of the larger Ford dealerships, I left feeling like I had been through a gauntlet of big smiling, back slapping people who were...

    Dealer Response

    Thank you so much Happy Customer from York, PA. Driving hours just to let us earn your business is so greatly appreciated, but leaving us this ama...


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    After visiting one of the larger Ford dealerships, I left feeling like I had been through a gauntlet of big smiling, back slapping people who were out to gouge me. The vehicle quotes included things like "Zurich Shield" for $700 with no mention or explanation of why it was included. When I asked what it was, the salesperson somewhat incredulously responded that we could just take it off, as if I was wasting his time questioning the need for this dealer add on. I was quoted a high price on the vehicle lowballed on my trade in. I left feeling discouraged and quite honestly, disgusted. My father suggested I try Bill Marsh Ford. They are pretty far away from me, so I called them up and initially dealt with them over the phone, working with a Salesperson named Dave. We worked up a reasonable price on the car (Expedition) and estimate on my trade in. I went to the dealership to finalize the details and the closing on the new car and trade in couldn't have been smoother. The owner stopped by to make sure everything was okay and to say thanks. Bill Marsh is just a class act operation and I will buy from them again if I'm ever in the market for a Ford. I would recommend to anyone. Unfortunately, I can't comment on the service because I'm am too far away to practically have them work on the car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much Happy Customer from York, PA. Driving hours just to let us earn your business is so greatly appreciated, but leaving us this amazing review we are just so so grateful. Thank you so much again. Best of luck with you Expedition. ~ The entire Bill Marsh Ford Team


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  • Ford Edge, Mustang, F150, Jeep Wrangler.

    I have bought several cars from this (Kalkaska) dealership and all have been handled in a professional manner. The service department (Dan) crew i...


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    I have bought several cars from this (Kalkaska) dealership and all have been handled in a professional manner. The service department (Dan) crew is outstanding! Tech's are very knowledgeable and willing to offer information regarding Ur repair. Overall their services the best around!

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Great sales team !!!

    My wife and I had a great car buying experience at Bill Marsh Ford in Newtown, Pa.. From the time we first step foot into the showroom to the time...

    Dealer Response

    Dear Brad & Rebecca, On behalf of the entire Bill Marsh Ford Sales Team I would like to say thank you for your business and for the excellent rev...


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    My wife and I had a great car buying experience at Bill Marsh Ford in Newtown, Pa.. From the time we first step foot into the showroom to the time we drove our new Ford Fusion home. The experience was excellent.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Brad & Rebecca, On behalf of the entire Bill Marsh Ford Sales Team I would like to say thank you for your business and for the excellent review. Your extremely nice words mean the world to us. We hope you love your brand new Fusion and if I may be of any assistance in the future, please do not hesitate to call me. Thanks again, Joe Bryan (215) 968-3806


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  • Exceptional Customer Service!!

    Buying a car online for the first time, I wasn't sure what to expect regarding the complexity and quality of the car buying process. But Larry Tay...

    Dealer Response

    Monica, Words cannot express how appreciative we are for not only this wonderful review but for trusting us to travel all the way from Cleveland,...


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    Buying a car online for the first time, I wasn't sure what to expect regarding the complexity and quality of the car buying process. But Larry Taylor and his team at Bill Marsh Ford put me at ease from beginning to end, providing exceptional and quality service throughout my car buying experience. Their professionalism, attention to detail and constant communication kept me informed about the transaction and ensured the process went smoothly. Larry and his team not only met but completely exceeded my expectations!! Thank you again for a great car buying experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Monica, Words cannot express how appreciative we are for not only this wonderful review but for trusting us to travel all the way from Cleveland, Ohio to purchase a vehicle you saw online. Allowing Bill Marsh Ford to earn your business was great enough but to read this review about your experience is the biggest compliment we could ever receive. A huge thank you on behalf of Larry and the entire Bill Marsh Ford family. Joe Bryan


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