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Reviews

3.3
12 lifetime reviews.
  • Highly Recommend

    The sales team at Infiniti of Ardmore are knowledgeable, honest, experienced, and welcoming!! My car buying experience far exceeded my expectation...


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    The sales team at Infiniti of Ardmore are knowledgeable, honest, experienced, and welcoming!! My car buying experience far exceeded my expectations. They took a wish list and found me the perfect car for me and my family in our price range. Tirrell and Lane are a great team. Hands down...this is the best dealership in the Philadelphia area!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Buyer's Remorse with incredible experience

    I have a little bit of a different story than most reviews. I have owned my present car for over 10 years and not a fan of change. I have never ow...


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    I have a little bit of a different story than most reviews. I have owned my present car for over 10 years and not a fan of change. I have never owned a Infinity before and ventured into the the Ardmore dealership. The salesperson that helped was, Mike Lewis. We all know that car salesman can be pushy, annoying and long winded. Mike was professional, polite, well-informed, articulate and responsive. He answered my questions directly and respectfully. So much that, I decided to buy a Infinity. The actual process of my new purchase and the trade-in was quick, painless and affable. Mike really was terrific with every aspect. I drove my car home and immediately thought that I made a mistake. I test drove the care before but for some reason decided suddenly that this car was not for me. There was absolutely nothing wrong with the car, just having buyers remorse. I thought that I should sleep on it before doing anything and in the morning, I felt the same. I called up the manager, Nick Maraopis, whom I me the night before and simple said, I just bought this car last evening, drove it home and think I made a mistake. What are my options. Without a moments pause, Nick said that I can take it back and he will give me a full refund and give me my old car back. He further said that a car is a big purchase and no matter what the law says, he would never stick me in a car after one night that I did not want. He was wonderful. He further asked about what was it that I did not like. After I told him, he offered to let me drive around in another model for a couple days in a dealers. If I like it, we will figure out the deal, if not, he will give me back my car and all of my money, which he ended up doing 100%. He was a incredible man of his word. Whatever vehicle I end up buying, I would surely consider Infinity of Ardmore with Mike and Nick the most helpful, thoughtful and professional car dealership I have ever dealt with and would surely consider them again!

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Poor Customer Service

    We leased a QX60 from Infiniti of Ardmore last Fall. I asked the sales rep several times to get me a cargo net for the trunk and he never followed...


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    We leased a QX60 from Infiniti of Ardmore last Fall. I asked the sales rep several times to get me a cargo net for the trunk and he never followed through on that. Apparently, this is not a standard item on a $47k vehicle. lol...and I asked the service dept several times if they would be willing to pick-up my QX60 at my Malvern office for maintenance and again never heard back. I know they offer this to other customers, so not sure why they're not interested in helping me....Then a few months later, I asked the sales dept to give me some advice on my lease options as I was over on miles. I have yet to hear back from anyone. I would not recommend this dealership as they seem to not care about their customers.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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