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Reviews

Average Ratings

4.7
Average based on 24 reviews
  • Great Dealer

    Wesley Pinnock took care of me from start to finish, and he did a great job.


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    Wesley Pinnock took care of me from start to finish, and he did a great job.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • State Inspection

    Today I brought my 2015 Lexus IS250 Sport in for my state inspection. This was my first time with Lexus and previously had my Honda for 10 years (...


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    Today I brought my 2015 Lexus IS250 Sport in for my state inspection. This was my first time with Lexus and previously had my Honda for 10 years (I had a great experience with my Honda dealer). My service associate was polite and I assumed that since I had a one year old car, I would be finished within two hours so I chose to wait for my car. After an hour, my service associate politely informed me that there was an issue with my car. My front tire had sidewall damage and would need to be replaced. I was quoted at almost $300/tire (which I expected and knew when I purchased the car). He suggested that I purchase a minimum of two tires even though my tread grade was 5/7 on my other tires (I was told by him that the state minimum is 2/7). That quote was approximately $600. I then informed him that I pay for the tire and wheel protection monthly, and shouldn't my tire with sidewall damaged tire be replaced under that program? I was surprised that he wouldn't check first and see what service programs I was a member of before approaching me with a quote. He informed me about 30min later that this was covered and suggested a wheel alignment which I agreed to. He then proceeded to tell me that I was overdue for my 15,000 mile service and strongly recommended I get it. He told me this would cost $375 and I asked him what they could possibly be doing that could justify almost $400. He then printed the list of items covered in the 15,000 service (tire rotation, inspecting brake lines, pads, engine lines, windshield wipers and other menial items etc). My question to him was, since I am here for a state inspection, wouldn't you do all of those items (except tire rotation) with the inspection? He then seemed taken aback and confirmed that those inspections were in fact done during a state inspection. At this point I smiled and politely said, "Please replace the front tire that is covered under my protection plan, do the wheel alignment ($20), rotate my tires, and perform my inspection." He told me that I did not have to have my tires rotated since I was only replacing one tire. I said okay, and then proceeded to look up my warranty information. I was surprised to find out that under the basic warranty, wheel alignments up to 12 months of ownership/20,000 miles (whichever comes first) was covered. When I approached the service associate with this information, he said that he would check with his manager because my misalignment was due to "damage". At this point I had now been at the dealership for about 90 minutes. I was told that my alignment would be covered and I figured hey, they inspected it already I just need them to pop a tire on, align it and I'm ready to go. 3 and a half hours later almost 4 hours after I arrived, I was finally leaving the dealership. Although I wasn't happy about the wait what really bothers me is how this dealership would have potentially taken advantage of me for about $1000. I am a well educated woman in my 20's that works very hard to pay for this one luxury. I just wanted to warn others that if you are going to this dealership for service, be very well versed and aware of your coverage because unlike my 10 year relationship with Honda, Lexus soured my experience for them within 4 hours.

    Came in for service or repair
    Does not recommend this dealer
    Did make a purchase
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  • Quality experience

    Repeat buyer through Wesley Pinnock great service as always


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    Repeat buyer through Wesley Pinnock great service as always

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Wesley Pinnock at Wilkie Lexus the Best!

    Wesley Pinnock is your go to guy at Wilkie Lexus! We found him on the web and he gave us one price and the best price, no games no haggling needed...


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    Wesley Pinnock is your go to guy at Wilkie Lexus! We found him on the web and he gave us one price and the best price, no games no haggling needed and no one could beat it. Everyone else said that was the best price but when they heard about Wilkie Lexus offer, they wanted to match it to get our business. We finally had the opportunity to meet Wesley when coming in to do our paperwork. He has an exceptional character, makes you feel very comfortable, funny, and friendly, someone who you want to befriend right away. Thanks Wesley Pinnock for making it happen and we are happy with our RX350 2015. I hope to bring you more referrals.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Wilkie Lexus is the best.

    I bought a beautiful lexus IS250 from Wilkie lexus. Customer service was great. My sales person was Wesley, and he gave me a great deal. He was te...


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    I bought a beautiful lexus IS250 from Wilkie lexus. Customer service was great. My sales person was Wesley, and he gave me a great deal. He was terrific going over everything with me being this was the first time leasing a vehicle. If you want a great deal I highly recommended Wilkie lexus.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Pleasant Buying Experience because of Jeff Bergen

    I bought a re-certified 2013 Lexus ES300h from Wilkie Lexus at atleast $5,000 below book and market value. The sales team of Duey and Jeff Bergen ...


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    I bought a re-certified 2013 Lexus ES300h from Wilkie Lexus at atleast $5,000 below book and market value. The sales team of Duey and Jeff Bergen got me the best possible deal and excellent financing rate available. It was a sweet pleasant experience and I am recommending to all my family and friends to Jeff Bergen.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Hassle Free Lexus RX 350 Price by Jeff Bergen

    I leased a RX 350 from Wilkie lexus after two months shopping on net and internet pricing. Jeff Bergen the General Manager was the best in beating...


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    I leased a RX 350 from Wilkie lexus after two months shopping on net and internet pricing. Jeff Bergen the General Manager was the best in beating all the deals on internet including different States. I would highly recommend the dealer and top of the all The Jeff Bergen. This is my second Lexus from him and would continue buying from Wilkie Lexus. My two other friends also leased Lexus too from Jeff Bergen

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Best Lease on RX 350

    Our lease of 2015 Lexus RX 350 was a very pleasant experience. From the fair price to delivery was all accomplished quickly and professionally. We...


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    Our lease of 2015 Lexus RX 350 was a very pleasant experience. From the fair price to delivery was all accomplished quickly and professionally. We are pleased to recommend Wilkie Lexus Team as a preferred dealer. I have been shopping to lease a 2015 Lexus RX 350 and the best buying and leasing experience I found at Wilkie lexus. Sales Team including Duey and General Manager Jeff Deren gave me the best lease rate in Tri-State. Thanks to the GM Jeff Deren for the deal we could not refuse. Three of my friends bought three Lexus this week from him. Highly Recommend A++++++++++++++++++++

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Best Lexus RX 350 deal in TRI-STATE

    Our lease of 2015 Lexus RX 350 was a very pleasant experience. From the fair price to delivery was all accomplished quickly and professionally. We...


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    Our lease of 2015 Lexus RX 350 was a very pleasant experience. From the fair price to delivery was all accomplished quickly and professionally. We are pleased to recommend Wilkie Lexus Team as a preferred dealer. I have been shopping to lease a 2015 Lexus RX 350 and the best buying and leasing experience I found at Wilkie lexus. Sales Team including Duey and General Manager Jeff Deren gave me the best lease rate in Tri-State. Thanks to the GM Jeff Deren for the deal we could not refuse. Three of my friends bought three Lexus this week from him. Highly Recommend A++++++++++++++++++++

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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  • Best Lexus RX 350 Lease rate in TRI-STATE Area

    Our lease of 2015 Lexus RX 350 was a very pleasant experience. From the fair price to delivery was all accomplished quickly and professionally. We...


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    Our lease of 2015 Lexus RX 350 was a very pleasant experience. From the fair price to delivery was all accomplished quickly and professionally. We are pleased to recommend Wilkie Lexus Team as a preferred dealer. I have been shopping to lease a 2015 Lexus RX 350 and the best buying and leasing experience I found at Wilkie lexus. Sales Team including Duey and General Manager Jeff Deren gave me the best lease rate in Tri-State. Thanks to the GM Jeff Deren for the deal we could not refuse. Three of my friends bought three Lexus this week from him. Highly Recommend A++++++++++++++++++++

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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