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Reviews

Average Ratings

4.3
28 lifetime reviews.
  • Great experience and beautiful facility

    I could not have been more happier with my experience at this dealership. I found a pre-owned BMW 328i with low miles and a clean carfax report. I...


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    I could not have been more happier with my experience at this dealership. I found a pre-owned BMW 328i with low miles and a clean carfax report. It was a simple buying experience. I did most of the process before I even went to the dealership. This was my first time at this dealership and it was beautiful. Multi level with elevators so I didn't even have to walk up the steps. This was a huge benefit with my bad back and knees. Lastly, the general manager, Joe Serock even came out and said hello. All in all, great experience and I'd recommend this store to anyone I know. Thanks again, Ian

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Service Visit

    Just left BMW of the Main Line for yet another Seamless Service Visit! I Applaud them for the Insite in hiring Top Notch service minded Staff. My ...


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    Just left BMW of the Main Line for yet another Seamless Service Visit! I Applaud them for the Insite in hiring Top Notch service minded Staff. My Service Agent, Bill Sampson is the reason I am and will always be a loyal BMW of the Main Line Customer! This guy not only "Gets It" he makes each and every client his Priority! I'm in a Successful Service Business and I can honestly say I learn a lot from watching this guy! Kid Glove Customer Service!! And the Car Wash at the End of each Service, Brilliant!! See you Soon, Steven Shuster Philadelphia

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Bad people

    Customer service is horrible, felt I was being undermined the whole time and the service rep was very condensending. My car has never been washed ...


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    Customer service is horrible, felt I was being undermined the whole time and the service rep was very condensending. My car has never been washed or cleaned after being serviced and my fluids are never topped off. A voucheror is given for a car wash but it's in the next town over smh.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Bad buying experience

    I wish we had never stepped foot in this dealership. We were interested in the I3 electric car and made the only mistake I have ever made in buyi...


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    I wish we had never stepped foot in this dealership. We were interested in the I3 electric car and made the only mistake I have ever made in buying a car in 30 years. They mislead us on the value of the range extender, the sales rep was late for one appointment and then failed to show up for a second appointment. Why did I buy?-- my wife wanted electric in a bad way, our other car was no longer available--so we were in a time crunch. I know others who are happy with this dealership--but I would not let a friend use them.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best place to buy A BMW IN PA

    Best place to buy a bmw certified car . I live in northeastern pa The prices our high around here so I ck on line and found them . went down and b...

    Dealer Response

    Keith - Thanks so much for taking the time to share this! We're thrilled that you've enjoyed working with our team - we've certainly enjoyed worki...


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    Best place to buy a bmw certified car . I live in northeastern pa The prices our high around here so I ck on line and found them . went down and bought my new bmw car. Great place to deal.

    Does recommend this dealer
    Shopped for a used car
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Keith - Thanks so much for taking the time to share this! We're thrilled that you've enjoyed working with our team - we've certainly enjoyed working with you! If there's ever anything more that we may do for you, please don't hesitate to ask.


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  • Great Customer Service

    I have never had better care then I received at BMW Main Line. I have had three very stressful situations with my car and every time they put me a...

    Dealer Response

    Paula - Thank you so much for taking the time to share this review! We're thrilled that we have been able to make stressful vehicle situations dis...


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    I have never had better care then I received at BMW Main Line. I have had three very stressful situations with my car and every time they put me at ease and took care of the problem. They even offered to drive me to my house in Delaware to pick up my car or to drop me off. They go above and beyond service. I would definitely recommend this dealership to anyone.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Paula - Thank you so much for taking the time to share this review! We're thrilled that we have been able to make stressful vehicle situations disappear to put you at ease. May your car continue to treat you well, and please don't hesitate to reach out if there's ever anything more that we may do for you!


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  • Bought a used BMW quick and easy

    Knew what I wanted. They were helpful and easy to work with. No hard sell, just helpful info. Gave me a great price and completed the deal quickly...

    Dealer Response

    Thank you for taking the time to share you experience! I'm thrilled that you enjoyed working with our team. If there's ever anything more that we ...


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    Knew what I wanted. They were helpful and easy to work with. No hard sell, just helpful info. Gave me a great price and completed the deal quickly and easily. Very positive experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share you experience! I'm thrilled that you enjoyed working with our team. If there's ever anything more that we can do for you, please don't hesitate to ask!


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  • Your word is your bond

    I really enjoyed the buying process. They took exceptional care in explaining and answering all my questions. They have kept their word when it co...

    Dealer Response

    Thank you so much for visiting our service team and leaving this review. We're happy to hear that you have enjoyed both the buying process and our...


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    I really enjoyed the buying process. They took exceptional care in explaining and answering all my questions. They have kept their word when it comes to service time and cost of service. Overall if they said it you can believe it.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for visiting our service team and leaving this review. We're happy to hear that you have enjoyed both the buying process and our service department. If there's ever anything more that we may do for you, please don't hesitate to reach out!


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  • Excellent sales and service team

    Carl on the sales team is extremely user friendly. He is knowledgeable, patient, honest and always willing to help. I have purchased two cars thro...

    Dealer Response

    We're thrilled to hear that you enjoyed working with Carl and the rest of the BMW of the Main Line team! Thank you for being a loyal patron of our...


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    Carl on the sales team is extremely user friendly. He is knowledgeable, patient, honest and always willing to help. I have purchased two cars through him. We are so pleased with both purchases.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We're thrilled to hear that you enjoyed working with Carl and the rest of the BMW of the Main Line team! Thank you for being a loyal patron of our dealership, and please don't hesitate to reach out if there's ever anything more that we may do for you.


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  • Easiest car buying experience I've had

    I bought my CPO'ed BMW after seeing it on Cars.com. I'm 4 hours away, and a phone call and a couple emails later I decided it was the "right car"....

    Dealer Response

    Thank you so much for taking the time to share this heart-felt review! We're thrilled that you have enjoyed your CPO BMW and that you traveled suc...


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    I bought my CPO'ed BMW after seeing it on Cars.com. I'm 4 hours away, and a phone call and a couple emails later I decided it was the "right car". Priced well, but they negotiated a little more. After arriving to pick up the car it showed better than the photos with no surprises. I was in and out of the dealership in 30 minutes and on the road for my 4 hour drive home. Salesman, Jeff Downing was great to deal with and I will reach out to him again when I need a car If I had to be critical of anything, here are a couple things... On the ride home, the car developed a brake shudder. The rotors should have been replaced with last pad change. They are in pretty bad shape. Not a huge issue because of BMW's warranty, but there is the inconvenience of bring my "new to me" car to my local dealer for a brake job a week after buying it. the dealership is in mid construction, moving back across the street to a new facility. The temp location isn't a great representation of the dealership

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for taking the time to share this heart-felt review! We're thrilled that you have enjoyed your CPO BMW and that you traveled such a long distance to visit our dealership. I also want to thank you for your honest feedback. Hearing is what helps us grow and improve as a dealership. If there's ever anything more that we may do for you, please don't hesitate to reach out!


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