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|Sales||9:00 AM - 9:00 PM|
|Service||7:30 AM - 6:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 9:00 PM|
|Sat||9:00 AM - 6:00 PM|
|Mon||7:30 AM - 6:00 PM|
|Tue||7:30 AM - 6:00 PM|
|Wed||7:30 AM - 6:00 PM|
|Thu||7:30 AM - 6:00 PM|
|Fri||7:30 AM - 6:00 PM|
|Sat||7:30 AM - 4:30 PM|
Ken Marko is a fantastic sales advisor with great product knowledge & a total customer-centric mindset. Ken leading the sales process made our pur...
Ken Marko is a fantastic sales advisor with great product knowledge & a total customer-centric mindset. Ken leading the sales process made our purchase experience a smooth and pleasurable one. We highly recommend Ken Marko and Chapman Ford Chrysler Jeep Dodge of Horsham as your choose for a new or used car. We will be back for my next purchase. We dealt with a several dealerships (other car makers as well beyond Chrysler) while making our decision and none came close to the level of customer service & commitment we received from Ken. He was available & happy to answer all our questions about the car and the different options to lease or purchase. There were many. He took the time to ensure we had full understanding. Other dealers lost interest immediately once they realized they didn't have the vehicle on inventory or too far off in price. With Ken, he worked on our-behalf to get us the price we wanted based on our budget and not once told us it could not be done. I highly recommend speaking to Ken first prior to making your next purchase/lease.....friendly and professional. Feel free to contact Ken if you want to deal with people that care about your driving experience: kMarco@chapmanautogroup.com We absolutely love our Durango & get many compliments on it. Also want to thank Brian Nickett for his help as well!
My daughter bought a Jeep from Chapman in Horsham in the fall of 2015 - her experience made me look there first. Ken Marko was wonderful, he didn'...
My daughter bought a Jeep from Chapman in Horsham in the fall of 2015 - her experience made me look there first. Ken Marko was wonderful, he didn't try to over sell me, made the whole process easy and he and John (the sales manager) went out of their way to get me the specific vehicle I wanted. I've had hard sell experiences at other dealerships that made me hesitant to go car shopping again but they made it a great experience. Go there your won't be disappointed.
Yesterday I took a half day off work to drive 3 hours from my home in Maryland to look at 2 cars I saw on Cars.com at Chapman's in Horsham. I sent...
Yesterday I took a half day off work to drive 3 hours from my home in Maryland to look at 2 cars I saw on Cars.com at Chapman's in Horsham. I sent a return email indicating my interest in the vehicles and received emails from Chapman's thanking me for my interest and that they were still available. A representative from Chapman's called me twice on Tues June 9 first at 9:10 am to find out when I could come to see the vehicles and then at 4:45pm to find if I was still coming. I told them I was coming from Maryland yesterday morning, and during the second call notified them that I was on my way and caught up in traffic around Philadelphia. Upon my arrival to Chapman's I asked for the representative I spoke to by name and was directed to another salesperson. The marketing rep did make a brief appearance and said I was in "good hands." Much to my surprise I was told that the first jeep I was interested in a yellow 2013 Rubicon had been sold "just a half hour before I arrived" and was already off the lot being prepped. The second vehicle I was interested in was a 2015 yellow Rubicon Jeep. This vehicle was actually in the show room and was a demo vehicle I was told which had been driven by the owner of the dealership. I inquired about the price listed on the windshield tag as it was approximately $13,000 more than the price listed on the Internet ad. The salesman wasn't sure why there was a discrepancy and went to talk to the general manager. I was told that the Internet price did not include the "add-ons" and these ads were handled by A "third-party"and essentially Chapmans had no responsibility for the error. The salesman then told me that The general manager would call the owner to see what they could do to resolve the situation. After approximately 10 minutes I was told that basically there was nothing that could be done and the price would remain the same as the tag price on the windshield. The salesman was profoundly apologetic and professional however he was caught in the middle between a detached Internet marketing department and upper management. When I reiterated my disappointment in how Chapman's had handled this whole situation and said I would not consider paying $13,000 more than what had been advertised on the Internet I started to leave and the salesman said he just wanted to have his general manager speak with me before I left. The general manager again apologized for the situation and said he would "call the owner" and see if something else could be done. When he walked away I said to the salesman I thought he already called the owner, he replied no he must've spoken to someone else, at any rate, the GM came back and said they could do another thousand dollars off the window price, as they were already taking a "thousand dollar loss" on the vehicle. What happened yesterday at Chapmans in my mind is inexcusable. I wasted eight hours of valuable time traveling to and from Horsham Pennsylvania. I work in the service industry and I understand the importance of customer satisfaction. There is a big disconnect between your Internet marketing department and the sales force on the showroom floor. This point was clearly evident the very next day when I received another email (likely automatically generated at 6:30 am) informing me that a representative at Chapman's was trying to get in touch with me so I could come in and "test drive" the vehicle I was interested in. I feel that given the circumstances the internet price should ultimately be honored or at least reasonably counter-offered. I understand that may represent a significant loss to the auto dealership, however a greater loss is losing potential life-long customers. I hope others will avoid similar pitfalls in dealing with Chapman's.