New 888-804-2140 Dealer Website
Used 888-803-7083 Email Dealer
Service 888-715-0233

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Reviews

Average Ratings

4.9
Average based on 275 reviews.
  • Long-term relationship

    For over 20 years, our family has purchased automobiles from Faulkner. The experience during and after the sale has always been professional. Thei...

    Dealer Response

    We appreciate your loyalty!


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    For over 20 years, our family has purchased automobiles from Faulkner. The experience during and after the sale has always been professional. Their staff realize the value of long-term customer relationships.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate your loyalty!


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  • Great Buying Environment

    Great streamlined buying process at this dealership. The facilities there are accommodating and well layed out. The staff is knowledgeable and eag...


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    Great streamlined buying process at this dealership. The facilities there are accommodating and well layed out. The staff is knowledgeable and eager to help in any way. I ended up buying an awesome vehicle that I don't regret at all!! Thanks again Faulkner Cadillac.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Sales man could not deliver on any promises

    I negotiated the price of a car on the phone because I was out of state. I was hesitant about moving forward because I lived in NY and wouldn't be...

    Dealer Response

    We're deeply disappointed to hear about your low-star experience. The situation that you described isn't reflective of how we strive to operate. I...


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    I negotiated the price of a car on the phone because I was out of state. I was hesitant about moving forward because I lived in NY and wouldn't be able to make it to dealership for a week. Sales man assured me that I would be able to pick it up next week or they could ship me the car. So I applied for financing and was approved but Manager wouldn't allow me to put a deposit down to hold the car and they could not ship it to me either. None of the promises made by the sales man were honored. The general manager was the less accommodating person I have ever spoken. I would not recommend this dealership if you are out of state.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We're deeply disappointed to hear about your low-star experience. The situation that you described isn't reflective of how we strive to operate. If you're willing, please contact our General Manager at (215) 639-9700 so that we may restore your good faith in Faulkner Cadillac. We look look forward to your call.


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  • TERRIBLE SERVICE

    After a routine schedule maintenance appointment, I noticed damage to my vehicle which was not present prior to the work. The dealer refused to fi...

    Dealer Response

    Thank you for the feedback. Please contact me so I can assist with your issue. Tim Galen, General Manager.


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    After a routine schedule maintenance appointment, I noticed damage to my vehicle which was not present prior to the work. The dealer refused to fix the scratch stating that it is normal wear and tear (on the center of the hood). After finally agreeing to look at the scratch, they returned the car with even more damage. I am currently still trying to get the dealer to fix their negligence, however their service manager, Ron, is extremely unhelpful and constantly deflects issues. I cannot fathom getting much worse service.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the feedback. Please contact me so I can assist with your issue. Tim Galen, General Manager.


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  • Les Cohen

    The service was excellent and done on time and within estimate.

    Dealer Response

    Lester, we are happy you found us so helpful! We're always here to provide exceptional service at a great value. We hope you'll consider us again ...


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    The service was excellent and done on time and within estimate.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lester, we are happy you found us so helpful! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!


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  • Outstanding Service

    I'm never disappointed with the quality of service I receive at Faulkner. Staff are true professionals.

    Dealer Response

    Thank you Louis. We appreciate your business.


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    I'm never disappointed with the quality of service I receive at Faulkner. Staff are true professionals.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Louis. We appreciate your business.


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  • Service Department

    Your dealership service department is the BEST. Called with an emergency engine light on Saturday - got us in and fixed.. John is wonderful.... ...

    Dealer Response

    Joyce we appreciate your business. Thank you!


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    Your dealership service department is the BEST. Called with an emergency engine light on Saturday - got us in and fixed.. John is wonderful.... Would recommend anyone to your service department. Joyce Marcalo

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Joyce we appreciate your business. Thank you!


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  • great service

    your service staff was very helpful & friendly waiting room was clean

    Dealer Response

    Jack, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.


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    your service staff was very helpful & friendly waiting room was clean

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Jack, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.


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  • Great service

    Faulkner Trevose is a good place with great attentive staff, always cordial and pleasant in addition to the great service they provide.

    Dealer Response

    We look forward to seeing you again.


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    Faulkner Trevose is a good place with great attentive staff, always cordial and pleasant in addition to the great service they provide.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We look forward to seeing you again.


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  • Great Service & Staff

    Great service by all Faulkner Cadillac staff. The premium Cadillac service feature is fabulous and will bring us back to Faulkner Cadillac for our...

    Dealer Response

    We are more than glad to be of service, August & Joanne. We're always here to provide exceptional service at a great value and we hope you'll cons...


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    Great service by all Faulkner Cadillac staff. The premium Cadillac service feature is fabulous and will bring us back to Faulkner Cadillac for our next purchase.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are more than glad to be of service, August & Joanne. We're always here to provide exceptional service at a great value and we hope you'll consider us again in the future!


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