I have never been treated this way by a dealer before!! My husband finally found a truck he was interested in. Visited this dealer on Tuesday evening went... through found some things wrong and asked if they could be fixed which was not a problem. Gave all information needed to through financing and was told by the dealer " come on dude we are tired and want to get out of here" Ok so he left for then night with the understanding would get a call about the loan in the am.. Financing went through got a call at 12pm on Wednesday that all was a green light, made a appointment for Thursday morning at 9 which was made by the dealer not us!!! That they needed to finish up and would get answers about warranty when he got there.. 4pm on Wednesday we received a call that someone was looking at the truck. We asked how is this possible, when told we don't hold trucks we said here take my card number I'm on my way, once again told we don't do cards... While running out side to get in the car to get there mind you we live 20 min away. Got a call from same person saying don't bother coming we sold it. So your telling me that it took someone 30 min to buy a truck but we couldn't do the paperwork on Tuesday evening cause you wanted to go home. I understand there was nothing that could be done it was sold but really!!! When we were told that all was a go see you at the appointment that we set for you the truck should have been put in for detailing and taken off the sales floor!! I will be calling to get a apology and find out why this happened and would like a apology!
Went and looked a truck and started the finance process as they were closing they called the next day and said finance was good and the few issues I found... were takin care off and the truck was ready to be picked up we set a appointment for the next morning for me to finish the deal. Then they called me back a couple hours later and told me that the truck I already got financed for and told them I was buying that they had another person buying it. They wouldn't take a deposit on the truck I rushed right to the dealer and they still sold the truck to the other person. Horrible way to do business I will never buy nor recommend the Kennedy dealers to anyone.
I was very impressed with the Immediate response by a live person that was very professional and seemed very interested in my needs. i would have liked... to go talk to them in person but i found a different truck closer to home.
I personally own 10 cars including a Ferrari and Bentley. I love my Shelby Mustang. John Kennedy Ford treats me even better than the "high end"dealers!... Kevin Stuski is the man to ask for when you go
We appreciate your response, Dr Jerry! It is our goal for all our staff to provide a positive customer experience and we?re glad you are satisfied. Ha...ppy motoring!
I had my car in for an oil change and as I was walking around the showroom a salesman introduced himself to me and asked if he could help me. I told him... no that I was just in for service. He understood and offered to answer any questions I may have. Well it turned out I did have a few questions about the Ford escape. Sam Huhn was great! He took almost an hour out of his day to answer all my questions and explain the difference in the model line even though I told him I wasn't in the market at the moment. When I was done with all my questions he smiled and gave me his card and told not to hesitate to call him if I had anymore questions. I was very impressed that he took the time to answer my questions even though I told him I wasn't in the market for a new car. This young man is a credit to the Kennedy organization and when the time comes to purchase a car he will definitely be my salesperson!!
Thank you for your wonderful response to the quality of service you received, Colleen! We're glad to know we could be of such help and look forward to... seeing you again!
Service was very prompt and thorough. Service department staff were very courteous and considerate.
Scheduled at my convenience, JFK took care of the maintenance, done.
Thanks for your review, Pamela! We're glad to know everything was done to your satisfaction!
Just took my 2014 Ford escape in for an oil change, fluid check up and tire rotation. They are very nice friendly people to deal with!! I still have... an issue with "air sounds" coming in my front windshield.I had it serviced once before, but still hear the sound when when going at 55MPH or more. The man at the service counter advised me to make an appointment when I can leave it for the day. I plan on doing that sometime this week.
We are happy you found us so helpful! Please let us know if there's anything else we can do for you. We hope to be of service again in the future!
you had a very inconsiderate customer that did not park in your HANDICAP parking but blocked it diagonally .Before I could get out of my car your service... people got him out of there . He was able to drive away before I could tell him how I felt .
Hi, Joseph! Thank you for your positive review. We respect our customer's time and budget. We appreciate your review of our team, and the staff here a...t John Kennedy Ford look forward to further serving you in the future!
I brought my 2009 Edge in for new tires. The service department did a great job as always. Kudos to the service team beginning with the service manager,... Jim Mullen, the service people at the desk and finally the techs who do the repairs.