Reviews

Average Ratings

4.4
109 lifetime reviews. Includes reviews of Rafferty Subaru from DealerRater.com
  • Great!

    Just got a new Subaru Great dealer to purchase from in and out within and hour!

    Dealer Response

    Thanks John for your recent Subaru Purchase!


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    Just got a new Subaru Great dealer to purchase from in and out within and hour!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks John for your recent Subaru Purchase!


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  • Amazing team!
    September 22, 2017

    All WERE GENTLEMEN. Very happy with all of the team at Rafferty Subaru. Thank you Danny, Tom, and all. Very excellent product! Look forward to...


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    All WERE GENTLEMEN. Very happy with all of the team at Rafferty Subaru. Thank you Danny, Tom, and all. Very excellent product! Look forward to seeing you for my cars check ups!

    Does recommend this dealer

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  • Top notch service
    September 19, 2017

    I could not be happier with my experience at Rafferty Subaru. I called in the morning expressing an interest in a particular car they had on the l...


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    I could not be happier with my experience at Rafferty Subaru. I called in the morning expressing an interest in a particular car they had on the lot and I was put in touch with Jen, who was happy to send me some additional photos I requested of the car, and also gave me a heads up as to everything I would need to make a purchase. I went to the dealership later that evening and met with Jen who was very knowledgeable about the car. We did a test drive and shortly thereafter we worked on a deal and I drove home that same night in my brand new wrx! Everyone at the dealership was very friendly making it a very comfortable place to buy a car. They even set my kiddos up with a desk to do their homework while we worked on a deal. I highly recommend Rafferty Subaru and Jen Prestia especially!

    Does recommend this dealer

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  • AWESOME AAAAA +++++
    September 19, 2017

    We came in to look for a used car for our daughter a beautiful little Honda fit we were out in just three hours total We will always look first a...


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    We came in to look for a used car for our daughter a beautiful little Honda fit we were out in just three hours total We will always look first at Rafferty Subaru

    Does recommend this dealer

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  • Awesome experience great people
    September 18, 2017

    I came to rafferty looking for a 2018 wrx and was not disappointed. They were very helpful with any questions I had and very knowledgeable, and fo...


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    I came to rafferty looking for a 2018 wrx and was not disappointed. They were very helpful with any questions I had and very knowledgeable, and found the perfect Wrx for me. I am very happy with my experience at rafferty Subaru and will be a returning customer.

    Does recommend this dealer

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  • Amazing experience!
    September 18, 2017

    Walking into the dealership I had no expectation of buying a new car. I was immediately greeted by Jason who made my car buying experience phenome...


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    Walking into the dealership I had no expectation of buying a new car. I was immediately greeted by Jason who made my car buying experience phenomenal. he asked what I absolutely needed in a car and what my price point was. He showed me a car right off the truck that had almost everything I asked for. The few little things that I wanted I was able to add to it (remote start, auto dimming side mirrors and upgraded audio system.) I was also able to stay exactly in my price range. Never having bought a car before I was a little nervous but Jason walked me through every step and made sure to explain everything to me, he even helped me purchase an insurance plan! Needless to say, I walked out with a brand new 2018 crosstrek. I was very happy with my experience here. I didn't feel rushed or pressured to make a decision. I am definitely recommending Rafferty Subaru to my friends and family!

    Does recommend this dealer

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  • Great experience
    September 18, 2017

    A very simple and quick process. Everyone was very helpful from the start. I would gladly come back here again to buy my next car.


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    A very simple and quick process. Everyone was very helpful from the start. I would gladly come back here again to buy my next car.

    Does recommend this dealer

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  • Not an Honest Dealership

    Apparently the Subaru Corporate office agrees how shabbily I was treated by the Rafferty Dealership. They provided some monetary compensation in ...


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    Apparently the Subaru Corporate office agrees how shabbily I was treated by the Rafferty Dealership. They provided some monetary compensation in order to keep me as a customer. Unlike Rafferty Subaru, they value my business. Please be careful before using this dealership. They do not value their customers. I recently purchased a 2018 Subaru Forrester. I asked for the installation of a trailer hitch in order to use a hanging bike rack. The original price quoted by Steve Heck, the salesman, was 700.00. The rack was put on order and I was charged $895.00 for the rack and installation, which I thought was extremely steep. Steve Heck claimed that installing the rack required 4 hour of labor and removing the bumper. That was a lie and the hitch was installed in a little over an hour. While purchasing the car, I noticed that they carried Thule bike racks. While the hitch was on order, I went on line and ordered a Thule Aero Helium III bike rack from Amazon so I would have the bike rack when the hitch was installed. The salesman never informed me that a special version of Thule rack, which the dealership sold, would only work on the Subaru hitch. By the time I got around to setting up the hitch, the thirty day return period had passed. When I tried to return the hitch, the dealership blamed Amazon and refused to allow me to return the now useless hitch. During my visit to the dealership, they passed me from one person to another and never gave me a definitive answer. Steve Heck, the individual who sold me the car, said he could fix things but it would cost me. He then wanted my Amazon account so he could contact them like I would give my account information to a stranger. Then Steve Mills, sales manager, told me on the phone after three calls that despite the fact that I purchased two brand new automobiles from them that they would do nothing. In my dealings with Steve Mills, he did not return any phone calls as promised. Mr Mills’s attitude seemed to be that they had my money and now my issues were none of their concern. This is not a customer friendly dealership. After posting this review, I was contacted by a Stephen Heath on messenger, who claimed to be Rafferty’s Marketing Manager. His message stated that I had an attitude with Steve Mills on the phone — a point I dispute and a phone call that as far as I was aware he was not privy to. I never had an attitude in talking with Mr. Mills. Mr. Heath then disputed my facts, but offered no evidence or no counter arguments. In the final part of the message, he gives me his email address and private cell phone, and implored me to reach out to him. I called him three separate times on three separate days and he never got back to me. This disregard for customer follow up and satisfaction seems to be a systemic problem with this dealership. They will come on as super friendly when selling you a car, but they show callous disregard for following up with issues after the sale. To be forewarned is to be forearmed. I would hate to see other future customers treated in this manner. As I stated previously in my post, I called Mr. Heath three separate times on three separate days. He failed to return any of my calls. As soon as I posted a negative review, my phone rang almost instantaneously. Mr. Heath complained about my negative review and basically called me a liar. I calmly stated that if Mr. Heck, my salesman, had been more forthright with me we would not be having this conversation. He immediately hung up. I have never seen such immature and unprofessional behavior. I texted him that either we were cut off or he hung up. He texted me back saying there was some miscommunication but nothing that could not be fixed, although no compromise or fix was ever offered. That is the point of my post. The dealership did not nothing to remedy the situation. Mr. Heath then informed me that there would be nor more dealership communication with me. That is ok by

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Awesome!
    September 18, 2017

    I was only looking and Subaru was my third dealsership. I walked out of the dealership within hours in my new car! All the people were great and f...


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    I was only looking and Subaru was my third dealsership. I walked out of the dealership within hours in my new car! All the people were great and friendly! I love my new car and looking forward to my next Subaru lease!

    Does recommend this dealer

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  • The best car buying experience ever!
    September 16, 2017

    I now own a 2018 Subaru Crosstrek!! I drove it away from Rafferty Subaru having had an exceptional experience from the moment I walked in the door...


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    I now own a 2018 Subaru Crosstrek!! I drove it away from Rafferty Subaru having had an exceptional experience from the moment I walked in the door to the hour spent in my new car with Keith A ....a delivery specialist!! who made sure I was familiar with all systems. James Buscemi was our sales representative who ...from start to finish...responded to our needs in a warm and personal manner far beyond any car sales experience we ever had. He helped us make the most informed decision and got us a wonderful deal with our trade in. He hunted for the color car I wanted and kept us informed of its progress.....and clearly shared our excitement as we completed the sale today! We could not have been happier. My husband bought a Subaru Legacy a year ago that we love. I am thrilled to be part of the Rafferty Subaru "family".

    Does recommend this dealer

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